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Joe Machens Chrysler Dodge Jeep Ram
Columbia, MO
194 Reviews
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Showing 194 reviews
May 15, 2018
Quick oil change I was very satisfied with JM and the service department. Guy who took care of me was friendly and respectful. I had to wait a little bit but there wer I was very satisfied with JM and the service department. Guy who took care of me was friendly and respectful. I had to wait a little bit but there were others in front of me. More
by Joe T.
Verified CustomerEmployees Worked With
Rana Hutchinson
May 11, 2018
Not good This dealership is not customer friendly and the staff needs a lot of training on customer care. I have sent in request to speak with management and n This dealership is not customer friendly and the staff needs a lot of training on customer care. I have sent in request to speak with management and never responded. I will not buy another vehicle from this company. More
by rick.gaines
Employees Worked With
Rana Hutchinson
May 11, 2018
Oil change I am never WOW-ED by this facility but it always does the job. Staff seems very distant and not all staff had uniforms with the Joe Machens name on it I am never WOW-ED by this facility but it always does the job. Staff seems very distant and not all staff had uniforms with the Joe Machens name on it. I had kids with me and was in the bathroom when we were paged. We never heard it and needed up waiting much longer than needed. However, A female lady in the oil change area was so so nice! Very knowledgeable and friendly. Everyone else seemed pretty bored with their jobs. Will probably be back at some point, but we still prefer the Joe Machens Toyota experience over this place. More
by kristensmith240
Employees Worked With
Rana Hutchinson
May 08, 2018
being ignored Walked around the showroom for more than 45 min while a least 4 sales sat at their desks texting,no hello,welcome,can I help you....I guess my NEW STE Walked around the showroom for more than 45 min while a least 4 sales sat at their desks texting,no hello,welcome,can I help you....I guess my NEW STEALTH clothing really works !!! More
by Tim
Employees Worked With
None gave me the time of day
May 03, 2018
Jimmyglenbrown The repair requested was done in a timely manor! My Promaster wasn't tested after the repairs were finished( it still overheats when the A/C is on & The repair requested was done in a timely manor! My Promaster wasn't tested after the repairs were finished( it still overheats when the A/C is on & idling! More
by jimmyglenbrownbrown
Employees Worked With
Unknown names
May 02, 2018
Good friendly service you get what you pay for I had a car that was overheating they took care of me by keeping me up to date as they investigated the problem then they fixed me up. I had a car that was overheating they took care of me by keeping me up to date as they investigated the problem then they fixed me up. More
by Lowrys82
Employees Worked With
Male in service
May 02, 2018
Excellent customer service Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doin Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doing alignment. I also had him 2 weeks ago. Great customer service. More
by sheryllking20
Employees Worked With
Taylor Zakrewski
April 29, 2018
good to go worked my srt in for oil change which was great thanks for the help. put on new tires a couple of weeks ago thanks again. worked my srt in for oil change which was great thanks for the help. put on new tires a couple of weeks ago thanks again. More
by sterling138
Employees Worked With
Rana Hutchinson
February 20, 2018
A.D.'s the man! It was my first time purchasing a vehicle and the whole team at Machens Jeep helped me find the right car at the right price. Couldn't be happier with It was my first time purchasing a vehicle and the whole team at Machens Jeep helped me find the right car at the right price. Couldn't be happier with my selection and the deal they were able to give me! Met all of my needs for vehicle requests and financing options. Special thanks to A.D. Hamilton Jr.! He's the man! More
by Wilmo3O
Employees Worked With
Frank Ferguson, A.D. Hamilton Jr
November 16, 2017
Joe Machens Used Cars Suck Joe Machens in General doesn't look at their used cars! This is my second time going through a trade where the cars had issues. But, this is the one Joe Machens in General doesn't look at their used cars! This is my second time going through a trade where the cars had issues. But, this is the one I'm going to talk about. I traded a 2014 4wd Escape for a 2012 2wd Jeep Patriot. First they wanted me to pay 3,000 and I told them I'm broke, I lived on disability so they traded me even up. I found that the driver's headlight was loose, a broken headlight assembly had to be replaced which cost me $47 and luckily my son put it in for me. Then I get my paperwork on a Fri and I go down to the license bureau that following Tues., I had to pay a $24 late fee. To top it off I wish I could send a picture of my calipers & rotors. They are extremely rusted over. I've seen so many older cars that look nothing like this. I didn't notice it. My son did as soon as he saw it. He said why did you go by yourself? You know what they do to women mom!....ugh.... That $71 was Christmas money for me. Thanks Machens! again...stupid me! More
by Anita Haley
Employees Worked With
George Madison, Bryan Key
