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Joe Machens Chrysler Dodge Jeep Ram

Columbia, MO

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194 Reviews

1310 Vandiver Dr

Columbia, MO

65202

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Showing 194 reviews

May 31, 2018

Routine service visit From beginning to end, an fast, efficient,effortless experience. I would recommend this service department to anyone, without hesitation or reservati More

by shadowfax2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Burton
May 31, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words and confidence in our customer service! We really appreciate you and your business!

May 31, 2018

Incompetent and Scandalous This is the absolute worst service department I have ever used!I brought my Ram 2500 Mega Cab in for a tire rotation, alignment check, complete 2 reca More

by mattpeeples78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Saffell (acting GM), Rana Hutchinson, Joey Hobson, Tammie Burchell
Jun 01, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

We sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback, as it helps us grow in the future. Again, we are sorry for the inconvenience this has caused.

May 26, 2018

Oil change You got it in and out in under 2 hours. No appointment so i couldn’t be angry at the time. Now I need 1 word More

by jgarner1124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jace Carey
May 27, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

We appreciate the positive review and recommendation! It was our pleasure to help you, and we look forward to serving you again in the future.

May 26, 2018

Our oil change and recall update went well! Everything was done in a timely manner and everyone was friendly. We will return for future oil changes. I have no complaints. Thank you for your serv More

by jsteele2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Burton
May 27, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

We were glad to help you! It's delightful to learn that you were pleased with your service with us. Come back anytime if you need assistance with anything else.

May 26, 2018

A good and quick first visit Overall I was satisfied with my first service visit to the dodge dealer. They had my oil change done in no time. Jace was a bit reluctant to sell me s More

by speersfms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The porter lady...she was very nice! , Jace Carey
May 27, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We're glad that you had an overall good experience. We hope to make your next service visit a five-star experience.

May 26, 2018

Fast brake change It was nice to be able to drop my car off during the work day and come back and everything was done. Love that my car isn’t making noises any more, gr More

by millerjr0
Recommend Dealer
Yes
Employees Worked With
Jace Carey
May 27, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

We're glad that we provided a five-star experience for you! We were happy to help with your brakes. We hope to serve you again for your future vehicle needs.

May 20, 2018

Quick, pleasant, and not off the chart expensive I usually try to avoid overpriced dealerships, but this was actually a great experience this time. It helps that I knew what was wrong, so I was a l More

by MINDY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammie Burchell
May 20, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us your positive feedback! We are happy to know that your overall experience with us went well. We hope that you will continue to visit us in the future!

May 17, 2018

Great Service was great very friendly everyone I spoke with was friendly and helpful. Not just this time but every time I use this facility. Thanks Gary More

by GWMAIDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Burton
May 17, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are happy to hear you had an excellent experience with us! We appreciate you and your business!

May 17, 2018

Great dealership Rich was nice to work with. Fairly quick and easy process. I would recommend it to anyone interested in buying a new or used car. More

by linzey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heath Connell, Rich Whitler, Shawn Burton
May 17, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Thanks for the positive feedback! We are glad to hear you had an overall great experience at our dealership! We appreciate you and your business!

May 15, 2018

Excellent service The guy at the desk was nice enough to tell they were very busy when I got there. He said to come back in three hours.. I was in and out of there in 3 More

by dennis.bowring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rana Hutchinson, A.D. Hamilton Jr, Andrew Clayton
May 15, 2018 -

Joe Machens Chrysler Dodge Jeep Ram responded

Dennis, thanks for the positive feedback! We are happy to know you received excellent service with us! We appreciate you and your business!

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