Joe Machens Chrysler Dodge Jeep Ram

They change numbers on the vehicle after you are interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they interested . Wanted a price and they sent me the smoke and mirrors payment sheet with different fees on it . But what topped off the deal was they added $1000 to the advertised price . Watch your paperwork . If they do this online what do they do when they get you talking to a fast talker doing paperwork. I’m sure he says just sign here and initial there . More

We advertised our Explorer on Facebook. Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the k Their sailesman messaged me say “your price is not unreasonable. Would you bring it here for us to look at.” My wife arranged for a sitter for the kids and when she got there they offered her 25% less than our asking price. I’m not mad that they low balled is but they wasted our time and that pisses me off. More

I was able to buy at great car at a good price and they were very helpful. were very helpful. More

Sold me a nice 2022 Grand Cherokee at full price and offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a offered a $500 coupon if purchased immediately. We ask about a trade in for our old Jeep, which we didn’t have with us, so they were going to send a driver to pick it up in a few days (200 mile trip) which they agreed to, but pulled the coupon offer. We purchased the 2022 immediately, but next day asked about not doing the trade in as we had a friend who wanted to buy our old Jeep. Machens group said okay, as they were not going to have to drive 200 miles round trip to pick it up…. But, they would NOT honor the $500 coupon that they originally offered with the full price payment. AND, we made a 2nd 200 mile round trip to deliver the cashier’s check (adjusted full payment) to them (without trade in) for purchase. BAD business!! More

Worst experience ever dealing with a dealership. Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing Lied to from the get go, took the car to bank, approved for entire amount, took it by a shop to get a look over and they found the oil filter housing was leaking & flex pipes for exhaust were going to have to be replaced SOON. Went back to dealership with estimate sheet of almost $1,000 and told them I'd take the vehicle if they took the $990 ($18,990) off the price & fix the issues. Salesman went to service department and came back with " we can't just take money off of a car that doesn't belong to us" (car was from another one of their lots) and "they would fix the issues". So I went ahead and purchased the vehicle believing they would stand by their word. This was August 5th. Car was to be done by August 8th, due to my vehicle had been totaled in an accident and I needed to get the rental returned. They called and told me the repairs had been made & "yay us" they found a wheel bearing bad and it would be $1,500!" I informed them I wasn't paying $1,500 to have one wheel bearing replaced and was it gold plated? Response was "they were eating the cost". Fast forward to Monday when I went to pick my car up, they refused to give me ANY paperwork showing simply what had been done & mileage when it was done. Told me "it'll be on your Carfax". So after I asked for the 2nd key to the car they told me it was at the other lot they pulled it from, and "would be sent out with my title". On August 10th I had a hard inquiry on my credit from said dealership, which I told them NOT to run as I was already approved thru my bank. So on August 11th I went to the shop I had it looked at prior to purchasing and hd them check if the repairs had actually been made since, the oil filter housing had been changed but not the flex pipes. I then went to the dealership and asked for the GM, was told it was his day off and spoke to Josh. I voiced my frustrations to him and was assured it would be done, they would have to order the parts & they would get my 2nd key sent down and he would print me out paperwork I had wanted to show repair work. I asked if he would let me know when the parts came in & please schedule me an appointment and I would wait with my car. Well, the parts came in, they wanted me to leave my car all day. I found another place to have them put on, why would I want a place that supposedly already fixed it, work on my vehicle???!!! This was the FIRST and LAST time I EVER buy from ANY McLarty Group owned dealership!! More