Joe Machens Capital City Ford - Service Center

I took my car in for an oil change. They did a system check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that aft check and realized I needed a tire rotation and alignment. I stay very busy in the medical field so I asked if they could squeeze me in late that afternoon. Eric was able to rotate my tires and do the alignment. I was very impressed with Eric and the dealerships great customer service. The car drives wonderful now and I really appreciated him being able to complete everything that day. Very professional, honest and friendly. Takes pride in the quality of workmanship they deliver to their customers. Great shop! More

Took my old truck in for by an oil change. Appointment was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. was as 2:45. It was ready at 4:10. Seems like a long time to change the oil and do the little inspection they do. More

My Service appt was easy to book, i got in when i needed to and the service work was completed timely! No issues with the work completed. to and the service work was completed timely! No issues with the work completed. More

Everyone was kind and friendly. Bo Heavin stoped to say hello and ask how me and my daughter are doing. He was my salesman. The experience was great. hello and ask how me and my daughter are doing. He was my salesman. The experience was great. More

Everyone is very helpful and courteous. I was able to get a ride to my house and then get picked up when it was ready a ride to my house and then get picked up when it was ready More

Great service staff, always willing to go the extra mile to make sure my vehicle is safe a reliable for years to come. My preferred dealer in Missouri to make sure my vehicle is safe a reliable for years to come. My preferred dealer in Missouri More

Very easy to get services scheduled, everyone was very pleasant and I liked that the app kept me updated on the status of my vehicle. pleasant and I liked that the app kept me updated on the status of my vehicle. More

Only took truck here for recall. Would not otherwise. Poor service and bad experience with service shop in the past. I would not bring my vehicle here but had to for recall Poor service and bad experience with service shop in the past. I would not bring my vehicle here but had to for recall More

Great service friendly fast and courteous all work done in a timely manner. Clean friendly environment and very professional would recommend the device to department to anyone in a timely manner. Clean friendly environment and very professional would recommend the device to department to anyone More

Great communication on our warranty work. Excellent service and completed as promised. We highly recommend this service department for any work or warranty work needed. service and completed as promised. We highly recommend this service department for any work or warranty work needed. More