Joe Machens Capital City Ford - Service Center

I have the lowest rating for Joe Machens Service department because I called made an appointment explained that my warranty was going to be up in less that five thousand miles and that I would like department because I called made an appointment explained that my warranty was going to be up in less that five thousand miles and that I would like to have the Jeep checked out to assure that there wasn't anything wrong with it. However the wheel baring was loose and I am having issues with the zippers on the soft top getting stuck, I explained all of this to the service guy on the phone, he told me to bring it on up and they would look at it. Once I arrived at Joe Machens service department they couldn't even find my appointment, and they then told me I would have to leave and come back on another day. I told them that I was not leaving and that I drove all the way from Rolla Missouri and I took time off from work. Only then did they ask what the issues were with my jeep, I went on to tell them about the rattling noise and that the zippers were getting stuck and hard to unzip. The service man didn't even get up out of his chair but instead called some warranty guy and explained that he thought the wheel baring was loose. I'm not sure how a man can determine what is wrong with my vehicle when he doesn't even get up off his lazy butt to hear the noise for himself. After speaking with the warranty guy the service man explained that nothing was covered and if they looked at it they would be billing me. I asked the service man for a phone number to the warranty guy so I could discuss the issues and ask why my warranty wouldn't covor the issues. The service man refused to give me a phone number and also refused to call the warranty guy to ask him for a customer service number that I could call. So now I'm stuck with a Jeep that rattles and I can't even unzip the window to take the top down. Joe Machens you are the worst service department I have ever been to. I complain to everyone I see or anyone who brings up thier vehicle about your terrible service department. More

WE BOUGHT I NEW ESCAPE IN SEPTEMBER FROM JOE MACHENS FORD IN JEFF CITY. IT WAS THE BEST EXPERIENCE WE HAVE HAD BUYING A CAR. THE FIRST OF DECEMBER IT HAD A RECALL ON THE CAR IT WAS THE 3RD RECALL ON THAT MOD IN JEFF CITY. IT WAS THE BEST EXPERIENCE WE HAVE HAD BUYING A CAR. THE FIRST OF DECEMBER IT HAD A RECALL ON THE CAR IT WAS THE 3RD RECALL ON THAT MODEL.I CALLED AND ASK ABOUT TRADING ON A DIFFERENT MODEL ESCAPE THEY GOT IT DONE OVER THE PHONE IN 2HOURS. I WOULD RECOMMEND JOE MACHENS FORD TO ANYBODY. More

Great service!! In and out in a jiffy! I LOVEtLOVEthat you get get ice cream and soda while you wait! Every time I go in it is great! you get get ice cream and soda while you wait! Every time I go in it is great! More

Went in for some new tires and Eric Haslag was quick and informative on what they currently had in stock. I picked out the tires I wanted and they had them installed in 30 minutes less than what they orign informative on what they currently had in stock. I picked out the tires I wanted and they had them installed in 30 minutes less than what they orignially thought it would take. Car drives great and I will plan on my next oil change there as well. Thanks! More

Went to this dealership on 11/12/12 to inquire about price matching an Internet quote for new tires. Showed them the quote off the Internet and they immediately told me they would match the price. Tir price matching an Internet quote for new tires. Showed them the quote off the Internet and they immediately told me they would match the price. Tires came in a couple of days later and had them put on today (11/16/12). Service was quick, work was done properly with no damage to the wheels and the balance was perfect. Hard to beat the combination of low price and good service. More

Curtis Jahr worked with me until I was satisfied with what I was purchasing. I have talked to him a couple of times since buying my vehicle thru him. I am interested in going "green" and going with a v what I was purchasing. I have talked to him a couple of times since buying my vehicle thru him. I am interested in going "green" and going with a vehicle that is going to be more economical with gas. The way our economy is going, gas is rising constantly. I am just around the corner from retiring and I want a vehicle that is going to last and keep more of my money in my pocket for retirement. I have not disappointed with the service that I have recieived and will continue to receive from Joe Machens. Stephanie Rhodes More