Joe Machens Capital City Ford - Service Center

Communication problems. We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day F We had a right front break problem and left the vehicle for the next day. The technician ball parked the price at $350 (my opinion) . The next day Ford called and said it would cost $720 (Actually $709). Thinking that the tech lowballed the price I needed the 2009 Escape fixed anyway. Ford failed to tell me after the description of services on "my" bill that both the right and left need new rotors and break pads when fixing one until after I got the Escape home and called the service manager. I believe that the techs need to tell the customer when fixing breaks that both needed to be replaced and in the description of work on the bill that needs to be stated also. Also they were to call me when the Escape was to be done before I left work at 3:00 p.m. They didn't. I walked to Ford granted they are relatively close with my wife on the way to Ford if the vehicle wasn't done yet. I hated to keep calling back to see when the Escape was going to be done. They called my office at 3:10 p.m. (answering machine verified). Joe Machen's people were nice but I didn't know both were going to replaced and the bill times two. More

Top notch Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Bre Last visit was for vehicle service. As always excellent service and done quick. In the past I have bought last 3 vehicles from the JC location and Brent Simmons will continue getting my business. More

All personnel at Machens I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will I have had nothing but great service each time I have visited the dealership. From sales, finance, service shop, quick lube, and detail shop. I will definitely continue to do business with them. More

they did a great job Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they orde Had a left back door a jar a new Sensor was ordered we got a rent a car for the day. Got a call the next day saying the wrong part came in they ordered the part again the parts Supervisor got involved and took care of getting the right part. They took care of another day for car rental. They are on,the ball and I would recommend them. They are all very much for customer service. Thank you for taking care of us. More

Fast Service My warning light came on late in day while running errands. Stopped by dealership to see what was going on. They explained issue, set up appointment f My warning light came on late in day while running errands. Stopped by dealership to see what was going on. They explained issue, set up appointment for next morning, and had it fixed by mid morning. More

Quality work, nice tires I needed new tires quickly. Quick Lane was able to get me set-up in only a few hours with nice tires at a decent price. I needed new tires quickly. Quick Lane was able to get me set-up in only a few hours with nice tires at a decent price. More

Excellent customer service, very knowledgeable Arrived and was treated with prompt service and was in and out with a ride home in 15-20 min. The gentleman that helped me knew what he was doing and Arrived and was treated with prompt service and was in and out with a ride home in 15-20 min. The gentleman that helped me knew what he was doing and got me on my way and updated me with a phone call and kept me in the loop . More

Tire rotation The service department was very helpful and prompt. Great experience. They offered services but did not push me to accept them which I greatly appreci The service department was very helpful and prompt. Great experience. They offered services but did not push me to accept them which I greatly appreciated. More

Top notch service Joe Machens Ford in Jeff City MO has excellent service. I live 70 miles from Jefferson City but go there because of the great service. Joe Machens Ford in Jeff City MO has excellent service. I live 70 miles from Jefferson City but go there because of the great service. More

Fast service Only complaint is everyone of my oil changes from new on was done there they let my tires wear off on the inside that sucks!!! Only complaint is everyone of my oil changes from new on was done there they let my tires wear off on the inside that sucks!!! More