Joe Machens Capital City Ford - Service Center

Awesome Thank you John. You always do a great job. I would highly recommend them to everyone. I love the constant great service that I get. Thank you John. You always do a great job. I would highly recommend them to everyone. I love the constant great service that I get. More

Great All were great to work with. Will be back for sure. Could not ask for better or faster service. All the staff is friendly and helpful. All were great to work with. Will be back for sure. Could not ask for better or faster service. All the staff is friendly and helpful. More

5000 miles service Friendly and Fast. Service took about an hour and received the service I expected. Will be back in 5 k to have service repeated Thanks Friendly and Fast. Service took about an hour and received the service I expected. Will be back in 5 k to have service repeated Thanks More

Recall repair for Ford Fusion steering wheel bolt Shannon, a representative from Machens called on Friday to let us know there was a recall on our 2017 Ford Fusion. In order to get it corrected she Shannon, a representative from Machens called on Friday to let us know there was a recall on our 2017 Ford Fusion. In order to get it corrected she asked when I could bring it in. I told her that Tuesday would be good. She said sure 7:30. I arrived there on Tuesday and they shuttled me to my job. They were done by my lunch time and picked me up to take me back to get our car. Great job. More

Why make an appointment Had an 8:30 appointment for a recall. Told the recall wouldn't take more the and hour. Walked the greenway for a while called to check if it was done Had an 8:30 appointment for a recall. Told the recall wouldn't take more the and hour. Walked the greenway for a while called to check if it was done at 10:20 and it hadn't even been pulled in yet. Then I waited at the dealership until 11:30. And they called the house when I just gave them my cell at the drop off. Why make an appointment if recalls are treated as walk-ins? More

Replace steering wheel bolt for factory recall Everything was handled promptly and efficiently. I got an appointment right away, was picked up and delivered promptly, and the repair was completed Everything was handled promptly and efficiently. I got an appointment right away, was picked up and delivered promptly, and the repair was completed before I expected it to be. More

Great John in the service center took care of everything. He did a great job and Keith, the technician did a great job on my vehicle. John in the service center took care of everything. He did a great job and Keith, the technician did a great job on my vehicle. More

The best service I’ve experienced! Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excel Cody Buyers helped me find the perfect Lincoln MKS for me. He listened to my wants and needs and kept his eye out. The service after the sale is excellent!! More

AC refresh In and out in less than an hour. Friendly and competitive prices. Always good work and great coffee and donuts. WI'll return for other services as n In and out in less than an hour. Friendly and competitive prices. Always good work and great coffee and donuts. WI'll return for other services as needed. More

Sales & Service We recently purchased a used 2010 Expedition from Cody at this dealership. He was very helpful and rode with us on a test drive as we knew very littl We recently purchased a used 2010 Expedition from Cody at this dealership. He was very helpful and rode with us on a test drive as we knew very little about the area. After the test ride we were able to make a deal. We picked up the vehicle the next evening, around closing time. We experienced a problem on the way home with it and contacted Cody regarding the problem that night . He was not at work the next day but was helpful in directing my problem to another team member, Mr. Lorts, but didn't communicate directly with him, only voice messages left for him, eventually leading us to work with Mr. Tom Stegeman (OUTSTANDING). He was very prompt in helping us resolve our problem. We were able to return the vehicle 4 days, (they wanted it sooner but we couldn't get it there sooner) after purchase for repair. Upon arrival, my wife was met at the door by Cody, he was very friendly and apologetic that we had a problem. He directed her to the service waiting area, which was awesome. The problem was resolved very quickly and she was on her way. Very professional sales and service, I would recommend anyone who wants to buy a vehicle to buy it from this company. Even though it was a used vehicle, we still received outstanding service. Terry and Monica Yokeley More