Joe Machens Capital City Ford - Service Center

Great hospitality and fast service! The said it would be 30.minutes before I could get in and I believe it was just after that when my car was done. My daughter had fun with the Pac-man The said it would be 30.minutes before I could get in and I believe it was just after that when my car was done. My daughter had fun with the Pac-man game and ice cream..thanks for thinking of the kids! More

service department The gentleman I dealt with was very polite and informative. I only go to them to have my car serviced because I trust them. I don’t have to have an ap The gentleman I dealt with was very polite and informative. I only go to them to have my car serviced because I trust them. I don’t have to have an appointment More

slightly aggravated My car ended up being there for over a week for very simple repairs which is fine, they did set me up with a rental car. Whatever.. . However, I My car ended up being there for over a week for very simple repairs which is fine, they did set me up with a rental car. Whatever.. . However, I asked for a basic wash, if possible, and was told it was for $50. Great. well it wasnt $50 worth of clean and I found a note inside my car from the service manager, Steve, calling my car a "turd," specifically "polish the turd". This is the nicest car I've ever had. I know it was a little dirty but that was offensive and hurt my feelings. More

OIL AND FILTER CHANGE In and out in a timely manner with no problems. Waiting area was cool and comfortable with refreshments. Had earned more than enough, on my rewards, t In and out in a timely manner with no problems. Waiting area was cool and comfortable with refreshments. Had earned more than enough, on my rewards, to pay for it. More

Excellent Customer Service My check engine light came on while driving to work this morning. I stopped by Joe Machens at lunch to see if they could check out my car and give me My check engine light came on while driving to work this morning. I stopped by Joe Machens at lunch to see if they could check out my car and give me an idea of what the problem could be. Tim Taylor assisted me and although they were swamped and he had no one available at the time, he asked me to stop by later this afternoon so they could run a diagnostic check. He was concerned with the heat and didn’t want me stranded on the road if it was something major. I stopped by again about 3 pm today and Tim Taylor again assisted me. He grabbed Steve Johnson and they ran the codes on my vehicle to find out it was only a sensor. The fixed me up, cleared out the error code and got me on my way! Thank you to both of these men for not telling me to simply drop it off and they would get back to me. They both went out of their way to help and I am completely grateful for them both! More

Poor review of service This week I went to get my oil changed in my Ford Escape. It was recommended that my tires be rotated but otherwise they were fine. That same evening This week I went to get my oil changed in my Ford Escape. It was recommended that my tires be rotated but otherwise they were fine. That same evening, one of my tires blew out while driver on the hwy. when I want to get my tire replaced, two separate businesses said all my tires needed to be replaced because they were worn down. I would have appreciated if JoeMachens would have noticed this and spared the cost of the tire rotation, the tow truck for my blow out, etc. More

Good experience I had a list of maintenance and repair items. Everything done well and after a couple days the repairs seem successful. I very much liked the attitu I had a list of maintenance and repair items. Everything done well and after a couple days the repairs seem successful. I very much liked the attitude and effort of the service writer, I can't remember his name. Hopefully you can tell that from my bill (my copy is not at hand.) The cashier is always pleasant, but I couldn't find her name in the list below. More

Excellent Service was outstanding , the service guys were very polite and professional. The service was done in a quick and timely manner. The price was half o Service was outstanding , the service guys were very polite and professional. The service was done in a quick and timely manner. The price was half of what I used to pay at Jiffy Lube More

Emergency issue I had an emergency issue with my coolant light coming on just a block from the dealership. I got my car to the service door and they took over. I was I had an emergency issue with my coolant light coming on just a block from the dealership. I got my car to the service door and they took over. I was given a ride home and kept informed with what was going on. They were prompt and I had everything fixed by the next day. I was pleased with the efficiency and communication! More

Recall and warranty work They had our car for 4 days and over a weekend To fix a recall and warranty part. Got different stories each time we called or visited. Always been ha They had our car for 4 days and over a weekend To fix a recall and warranty part. Got different stories each time we called or visited. Always been happy with service in the past but this experience was not good More