Joe Machens Capital City Ford - Service Center

Always professional I have never had a bad experience here. Work has always been done on my truck in a timely professional manner. Costs are fair in comparison to other p I have never had a bad experience here. Work has always been done on my truck in a timely professional manner. Costs are fair in comparison to other places. I think the oil change package is the best deal in town. I use Express Lane when possible. They never try to sell me things or services I don't want or need. I personally appreciate that so much! Honesty is very important to me. More

Great I was able to drop my car off in the morning and leave it, then be taken to work for the day. They also sent a car to pick me up after work. Nice driv I was able to drop my car off in the morning and leave it, then be taken to work for the day. They also sent a car to pick me up after work. Nice drivers and customer service rep in the service dept. More

Fast and Friendly I was greeted on arrival and the staff got right to work on my vehicle. Wait time was minimal and i was on the road in no time. I was greeted on arrival and the staff got right to work on my vehicle. Wait time was minimal and i was on the road in no time. More

Oil change! I like not having to set up an appointment, as my schedule changes frequently, drop off and pick up are easy and they are quick! I like not having to set up an appointment, as my schedule changes frequently, drop off and pick up are easy and they are quick! More

Routine service The staff was friendly and professional. They informative and honest. The waiting are was clean and neat. The convenience of waiting while the servi The staff was friendly and professional. They informative and honest. The waiting are was clean and neat. The convenience of waiting while the service is being done was good. More

Service work Very easy to work with, very professional staff. Vehicle was ready on time and the work was performed as specified with no surprises . We will be bac Very easy to work with, very professional staff. Vehicle was ready on time and the work was performed as specified with no surprises . We will be back More

Great Service A rare place that service is performed in a timely manner at affordable rates. I always take my vehicles to quick lane for service after I buy them fr A rare place that service is performed in a timely manner at affordable rates. I always take my vehicles to quick lane for service after I buy them from Machens. More

My Lincoln MKC Warranty covered completely! Service department did a diagnostic testing and found the problem. Scheduled my visit. Fixed my car! Personnel were frien Warranty covered completely! Service department did a diagnostic testing and found the problem. Scheduled my visit. Fixed my car! Personnel were friendly and courteous. Can’t remember his name, but the guy who took care of me was extremely nice and kept me informed of every aspect of getting my car fixed. I highly commend him for his professionalism and kindness. More

Great service by great employees John and Josh are the best Had a great experience, called John Desmond set up a service for Josh Hussey to perform on my 2017 Expedition. Both employees were very helpful and p Had a great experience, called John Desmond set up a service for Josh Hussey to perform on my 2017 Expedition. Both employees were very helpful and professional in their responsibilities in taking the best care of my vehicle. Great job guys, wouldn’t take my cars any place else. More

Bad smell from ac Took in a navigator with 31000 miles on it. Has a horrible musty smell when the ac kicks on. Expected it to be a filter needing replaced. When I picke Took in a navigator with 31000 miles on it. Has a horrible musty smell when the ac kicks on. Expected it to be a filter needing replaced. When I picked it up I was told there is no cabin air filter on that model and there wasn’t much they could do. They cleaned the vents and added some air freshener scent. Now it smells musty when the ac turns on and like someone is spraying bathroom air freshener the rest of the time. An awful solution that seems like a quick cheap fix instead of finding the real problem. Not sure who I worked with so I just picked a name in service so it would accept my review More