Joe Machens Capital City Ford - Service Center

5,000 mile oil change Got me in fast without having to have an appt which is very convenient for my schedule. Changed my oil and as an added service rotated my tires for fr Got me in fast without having to have an appt which is very convenient for my schedule. Changed my oil and as an added service rotated my tires for free which is an added bonus. Thank you for your service and making maintaining my car a breeze! More

Oil Change/Lube Walk-in oil change & lube at quick lane, Joe Machens Capital City Ford dealership. Got vehicle into service area within 15 minutes and was finished in Walk-in oil change & lube at quick lane, Joe Machens Capital City Ford dealership. Got vehicle into service area within 15 minutes and was finished in less than 25 additional minutes. All personnel were friendly and courteous. More

Above and Beyond The service center along with Billy Underwood went above and beyond to take care of me and my Mustang. I was treated with the concern and respect that The service center along with Billy Underwood went above and beyond to take care of me and my Mustang. I was treated with the concern and respect that I long for when I seek help. I really appreciated that. I will recommend this facility to my friends and family. More

Very professional and informative My advisor was Trenton who was patient with the many questions I had. As any dealership prices were high but he was able to give me a small break. Th My advisor was Trenton who was patient with the many questions I had. As any dealership prices were high but he was able to give me a small break. Thank you for taking your customers situation and concerns in consideration! More

Missing Lugnut Took vehicle in for oil change and tire rotation. Informed them that I noticed chrome cover over lugnut was missing after last tire rotation. Billed m Took vehicle in for oil change and tire rotation. Informed them that I noticed chrome cover over lugnut was missing after last tire rotation. Billed me for new lugnut, but when I got home noticed they never replaced the missing cover. More

Excellent Management Team Prompt courteous service. Excellent team helpful and friendly. The waiting room was amazing. Very clean. Staff seem to all get along. Highly recommend Prompt courteous service. Excellent team helpful and friendly. The waiting room was amazing. Very clean. Staff seem to all get along. Highly recommend Capital City Ford. More

General service Two vehicles brought in the same day and great service. Oil change tire rotation and general check of all the necessary items for safe travels. Two vehicles brought in the same day and great service. Oil change tire rotation and general check of all the necessary items for safe travels. More

Respect of a phone call goes a long way We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehi We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehicle around 4pm. I had to call 3 times throughout the day to get a status update. My calls were forwarded to my customer service rep, no answer just voicemail. Finally after my third phone call, which it was now 5pm I told them not to forward me to the customer service rep because he wasnt answering my calls. To which i was finally told that he had left for the day. I told them I was on my way to pick up my vehicle and I wanted to make sure it was ready. The first response I received was 'there are a number of things wrong with it but we dont know what they are yet because your customer service person has left for the day'. The update came from the service manager and not service tech a short time later. He explained the problem and said parts were on the way. No loaner vehicles or rentals were available either due to a massive Ford recall. Which I found to be more their problem than mine. If they knew about the recall why not delay my appointment. So we were left without a vehicle for the evening (our warranty was supposed to cover a rental) No call from them on Tuesday for an update. Enterprise called asking if we needed a vehicle to which I said yes. Enterprise said they would not have a vehicle until Thursday. Wednesday, still no call from service center. My wife called and they assured her it would be done Thursday. There was a little bit of a fight with enterprise due to Ford taking a lot of their vehicles. Then we had warranty work so Fords policy is we could only drive a Ford rental. You can guess they were out of Fords, but we did end up with a vehicle. We were thoroughly frustrated with the service on our 4 year old vehicle under 60000 miles so we started looking at other vehicles. We bought a different vehicle on Friday. Ford neglected to call us until a week and a half later to tell us they were still waiting on parts. I told them not our problem we had sold it. To which they didn't seemed phased or upset. Through this whole ordeal I will never own a Ford because of it. If they had to haggle with the warranty company about a vehicle under 60k I am afraid what would happen at 80k. The service center was disorganized and overwhelmed. Phone calls would have been nice to at least let us know that they realized this was a disservice they had put on our family. No respect was shown to my wife or I. Not a lot of communication internally or externally. Night and day difference in that place from when we bought the vehicle new from them. More

Great service I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and e I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and efficient and got my car in right away. She took the time to inform me of the cost involved, which I appreciated. They were busy that day but got my car in and out within an hour! I will not hesitate in being a return customer to Fast Lane at Joe Machens. More

5000 mile service I got right in to get my vehicle serviced. It didn't take very long to get me in and out. Was explained what was done, and the condition of my vehicl I got right in to get my vehicle serviced. It didn't take very long to get me in and out. Was explained what was done, and the condition of my vehicle. More