Joe Machens Capital City Ford - Service Center

Recall Everything was fine, other than I was promised a loaner car and had to wait over an hour to get one rented from rental car company. Everything was fine, other than I was promised a loaner car and had to wait over an hour to get one rented from rental car company. More

Great day at the dealer. Good drinks. The kids liked the ice cream. We received very quick service. The employees were very happy to see us day at the dealer. Good drinks. The kids liked the ice cream. We received very quick service. The employees were very happy to see us More

Good service Only concern is they suggest things that are questionably needing done. After they suggested I get my brakes fixed for $300+ I had someone else look a Only concern is they suggest things that are questionably needing done. After they suggested I get my brakes fixed for $300+ I had someone else look at them. Good service just would prefer suggestions rather than making sound like something needed fixed before I drove off lot More

Amazing customer service Always a great experience. Both quicklane and service department have very helpful and knowledgeable staff. They are sure to make my experience with t Always a great experience. Both quicklane and service department have very helpful and knowledgeable staff. They are sure to make my experience with them great! I will always take my vehicles to Joe Machens! More

Amazing service These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer. More

Ask for Doug: the man in the hat. Everyone was spot on. The technicians, the service write up, the shuttle service, the ladies in the office: Everyone I met was on their game. The corp Everyone was spot on. The technicians, the service write up, the shuttle service, the ladies in the office: Everyone I met was on their game. The corporate culture there seemed to be one at peace with itself. It showed in their performance. More

Great Service Clear in explaining trouble with car and made the proper recommendations to my wife and my wife was able to relay those recommendations to me even th Clear in explaining trouble with car and made the proper recommendations to my wife and my wife was able to relay those recommendations to me even though my wife didn't understand what the problem was. Great job Angie! More

Oil change I was greeted promptly. They kept me informed as to the progress that was being made on the service of my vehicle. The waiting room was comfortable. I was greeted promptly. They kept me informed as to the progress that was being made on the service of my vehicle. The waiting room was comfortable. The service was completely promptly. Overall this was a very pleasant experience. More

Very good service center They took there time and fixed a very complex and expensive problem that was covered by warranty. Most dealers would have tried to get out of this job They took there time and fixed a very complex and expensive problem that was covered by warranty. Most dealers would have tried to get out of this job, but they did it with a smile. More

Tires Had been told previously that new tires would be needed soon. Since the low pressure light came on and I went in for repair and was told the tire cou Had been told previously that new tires would be needed soon. Since the low pressure light came on and I went in for repair and was told the tire could not be repaired so went ahead and got 4 new tires and a front end alignment. Angie is the best service person to work with. More