Joe Machens Capital City Ford - Service Center

great service! Everyone was very helpful especially the GM Tom! The service department was friendly and very professional. The quality of service and quickness was e Everyone was very helpful especially the GM Tom! The service department was friendly and very professional. The quality of service and quickness was exceptional! Most definitely will get my vehicle serviced there again! More

Trenton made sure I understood everything about my car and the service it was getting and needed. He showed me the parts that needed to be replaced. He dou made sure I understood everything about my car and the service it was getting and needed. He showed me the parts that needed to be replaced. He double checked to make sure I understood’the service that had been before at the dealership More

Pleasantly quick Angie is great to work with and is very much a positive part of the service process...she makes things happen and even helped with changing out the w Angie is great to work with and is very much a positive part of the service process...she makes things happen and even helped with changing out the wipers😊 Great Job Angie!!!! More

Scheduled maintenance. Service was timely and thorough. Choices on what to have done were clearly explained. Transportation back to work then back to service center was prov Service was timely and thorough. Choices on what to have done were clearly explained. Transportation back to work then back to service center was provided. All employees were friendly. More

Oil change When i called they sceduled my appt promptly and with in my time frame dropped off my vehicle and was taken home promptly and was called about the iss When i called they sceduled my appt promptly and with in my time frame dropped off my vehicle and was taken home promptly and was called about the issues they found and repairs them all quickly and called when done was prompt with the pick up and only issue I have was being charged for the diagnostic deal when I think the problem could have been resolved by looking under the hood visually. It was found that the washer fluid hose was old and kept flying off when it was used. It was fixed by cutting the hose alittle and putting a clamp in them . That entire process cost $114 for 2 clamps on the hoses and the diognostic cost 89.95z More

Service Quick, professional service. In and out in about an hour. Good recommendations. The only place I take our Lincoln for service because of the good Quick, professional service. In and out in about an hour. Good recommendations. The only place I take our Lincoln for service because of the good job they do. More

Service Drop my car off at the Ford service lane work with John Desmond and as usual everything is wonderful. My Jeep is completed on time! Drop my car off at the Ford service lane work with John Desmond and as usual everything is wonderful. My Jeep is completed on time! More

Excellent service I have taken my car here since I arrived in Jefferson City They have always given me excellent service and good advice I can’t remember the nam I have taken my car here since I arrived in Jefferson City They have always given me excellent service and good advice I can’t remember the names of all of the people who help me but they were all friendly More

Not good service Made advance appointment. Received return call late next afternoon; no “spark plugs” in shop to finish my tune up. Picked up car and returned it next Made advance appointment. Received return call late next afternoon; no “spark plugs” in shop to finish my tune up. Picked up car and returned it next morning. Later received call from Service Representative asking if I had my car because shop could not find it. later received call that car was finished. Very nice cashier started to bill me for all services. I explained my ($2995.00) Service Contract (I was told it was “bumper to bumper” coverage, including tune ups when I purchased it from Machen’s Ford in Columbia) should pay first. The Service Department adjusted the bill, but still wanted me to pay $125.00. I called Machen’s in Columbia and received the same coverage assurance. I gave the cashier my copy of the service plan, but all were uncertain about the coverage. An older Service Representative arrived and tried to convince me I owed $125.00. However, she still could not show me why. She looked at my copy of my Service Agreement, and tried to call the agreement company. At times she spoke to me as though I did not know anything because she was more knowledgeable (in a condescending manner). I finally said I would just pay the $125.00 and contact Machen’s Ford in Columbia. She then told me not to pay and she would research the matter and let me know if I need to pay. I have heard nothing more and still do not know if I owe $125.00. Now, I’m not sure if I would ever buy and future additional services or coverage plans from Ford, or even buy another vehicle from Machen’s Ford. The rear door gasket has come loose, but I’m not sure I will take it in to Machen’s fo repair( vehicle has fewer than 42K miles), due to my recent experience. More

Recall appointment Came for my appointment they sent me to quick lube who sent me back s they don’t do recalls them I waited while I’m guessing they didn’t want to tell Came for my appointment they sent me to quick lube who sent me back s they don’t do recalls them I waited while I’m guessing they didn’t want to tell me they didn’t have the part. I then went to leave and the one guy said they would give me someone else’s part which isn’t fair to that person who had an appointment as they will go through what I did. More