Joe Machens Capital City Ford - Service Center

Cody went out of his way to help me. I thought the labor for the part installed was a little bit much. When I purchased this vehicle I complained about the transmission acting funny this I thought the labor for the part installed was a little bit much. When I purchased this vehicle I complained about the transmission acting funny this was on the Saturday after I got it 2 young guys told me that was normal I should have taken it back on Monday but didn’t because I was leaving town for a few days. So you could say it’s my fault service I received was very good. I found the person who had this vehicle he told me it was junk he had a lot of problems with it so again this is probably my fault for not checking more on the vehicle, thank you folks for getting me in an out promptly. More

Great support Scheduling was to my conveince, waiting area and amenities made wait pleasant and work completed sooner than told. Recall work was explained and all Scheduling was to my conveince, waiting area and amenities made wait pleasant and work completed sooner than told. Recall work was explained and all were pleasant. More

Recall Related Inspection and Testing I learned that my 2017 Focus had a recall, so I made an appointment with Machens Ford Service and took the car in as scheduled. The service was very I learned that my 2017 Focus had a recall, so I made an appointment with Machens Ford Service and took the car in as scheduled. The service was very professional and the explanation regarding the needed inspection and testing was clear. Fortunately my car needed no further attention and I departed confident that proper attention was paid to the vehicle and it was safe and good to go. More

15,000 mile check. Oil change, rotation Very kind and helpful people to work with. Makes having to take your car in for service easier. The service people explain in detail what they are doi Very kind and helpful people to work with. Makes having to take your car in for service easier. The service people explain in detail what they are doing or did. More

Same day service Machens replaced a starter and wiper switch the day we brought the truck in. This was on an older truck that was out of warranty. No one else servic Machens replaced a starter and wiper switch the day we brought the truck in. This was on an older truck that was out of warranty. No one else services the truck as fast. More

Best place in town Staff is extremely polite and always ready to answer questions. Pet friendly and pleasant waiting area..it is easy to see why Machens Ford is the best Staff is extremely polite and always ready to answer questions. Pet friendly and pleasant waiting area..it is easy to see why Machens Ford is the best! More

Oil Change and Tire Rotation I’ve never had nothing but excellent service at Joe Machens Capital City Ford in Jefferson City. The staff is friendly and makes getting my oil change I’ve never had nothing but excellent service at Joe Machens Capital City Ford in Jefferson City. The staff is friendly and makes getting my oil changed easy and convenient. More

Promised one thing and follower through Was promised vehicle would be done by 4. Tires that were getting installed dodnt even arrived from distributor until after 4. Manager did right the wr Was promised vehicle would be done by 4. Tires that were getting installed dodnt even arrived from distributor until after 4. Manager did right the wrong and got them installed within an hour, but no alignment check was done even though they said it was. More

Great experience Both of the people I dealt with were very nice and helpful. They answered any questions I had and were very helpful. I’ll definitely be back. Both of the people I dealt with were very nice and helpful. They answered any questions I had and were very helpful. I’ll definitely be back. More

Battery changed Trenton Lincoln was very helpful he came out to look at the problem and assisted us with what we needed Keep up the good work!!! Bought car in 20 Trenton Lincoln was very helpful he came out to look at the problem and assisted us with what we needed Keep up the good work!!! Bought car in 2016 was surprised that the battery was not under warranty More