Joe Cooper Ford - Yukon - Service Center

Fast and easy with an appt I had a morning appointment at 7:45 I arrived at 7:30 and I was gone by 8:15. My oil was changed and I had 2 estimates for new tires which I had asked I had a morning appointment at 7:45 I arrived at 7:30 and I was gone by 8:15. My oil was changed and I had 2 estimates for new tires which I had asked for. More

Excellent I’ve been taking my truck to Joe Cooper-Yukon ever since I bought it in 2013. Not one single time have I ever had a negative experience. The Service D I’ve been taking my truck to Joe Cooper-Yukon ever since I bought it in 2013. Not one single time have I ever had a negative experience. The Service Dept. is staffed by competent, friendly men and women and they get me in and out as quickly as they can. Someone always greets me as I pull in and I guarantee you’ll get a hand shake and a thank you every visit. Doug and Darcy are the best! More

Quick, professional, and super nice. Doug was awesome to talk to. He was very attentive to everything I wanted done to my truck. Would recommend this place and Doug to everyone. Doug was awesome to talk to. He was very attentive to everything I wanted done to my truck. Would recommend this place and Doug to everyone. More

Warren Cat Field Truck Repair Joe cooper ford came thru for us and was able to get our truck up and running so that we could make our job in Odessa Texas Joe cooper ford came thru for us and was able to get our truck up and running so that we could make our job in Odessa Texas More

Great Customer Service I took my 2014 F250 in because it was riding too rough and had some shaking on the front end suspension. Those guys worked hand in hand with AutoFX Yu I took my 2014 F250 in because it was riding too rough and had some shaking on the front end suspension. Those guys worked hand in hand with AutoFX Yukon to upgrade and repair all issues. Joe Cooper finance manager Robert Ashley made sure I had a nice loaner truck to drive for over a week. Service manager Darcy made sure my $1600 tab was taken care of by Joe Cooper. Great customer service is the norm here and the main reason I've bought 3 vehicles from them in the past 4 years and will shop here whenever we decide to buy another car or truck. I tried shopping at David Stanley and the customer service was horrendous. I More

I bought a used car a year ago . My experience has totally been flipped upside down thanks to Marissa and Kyle and George And Jordan. Wow what a team thanks to you all Joe cooper is t My experience has totally been flipped upside down thanks to Marissa and Kyle and George And Jordan. Wow what a team thanks to you all Joe cooper is the place to buy a new or used vechicle.Very talented and informed employees. Awesome group of individuals.Joe cooper should be proud of the team players that stand behind his name at Joe Cooper Ford More

Worst Customer Service EVER! Had an appointment scheduled for 10a. Arrived 15 minutes early to be "greeted" by a rude service advisor who questioned what I needed and who made the Had an appointment scheduled for 10a. Arrived 15 minutes early to be "greeted" by a rude service advisor who questioned what I needed and who made the appointment. Which doesn't matter and was told it would be almost 2 hours before they even touch it. He was discouraging me from staying. I went in to let the service cashier know to cancel my upcoming service for a different Appointment. She too was very rude and was demanding to know who scheduled the appointment. I had to ask her if that was not something she could look up. I said forget it I'll just never come back here. She got a smile on her face and said oh sorry. Well you watched all my money and everyone I knows money walk right out the door. Now that's something to smile about. More

Service SNAFU Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody o Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody of Cooper Ford not intervened after I inquired why my vehicle had not been serviced. Don't know if they were missing some key tech folks yesterday or what. Perhaps this dealership is being sold...who knows? Had the Joe Cooper Service Dept. been upfront with me about their personnel problems I would have left and come back another day. My time is valuable to me. More

Warranty work on my Raptor, Rear defrost failed. Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my paper. Took it back to show them they agreed it was a mistake and was covered. Darcy and Jody both did a great job to insure i was 100% satisfied after the work was done. We hit a hiccup, but it was fully taken care of and the work done to my raptor was with the quality i expected. Glad to use Joe Cooper in Yukon, we have had many many vehicles through them and my work continues to have our fleet trucks serviced there at my recommendation. Customer service goes a long ways! More

I have used many dealerships around the area. We just went in for simple factory warranty work and were treated horrible and they REFUSED to do the work. Do not go here there are too many places that wan went in for simple factory warranty work and were treated horrible and they REFUSED to do the work. Do not go here there are too many places that want your business. Worst service EVER. In, fact keep driving down I-40. Rude and unhelpful! More