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50 Reviews of Joe Cooper Ford - Yukon - Service Center
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September 26, 2024
I scheduled service with the Edmond location but they had no appoints available. They then scheduled service for Yukon location at 11:00am. I arrived to being told it will be 3 hours before they can get to no appoints available. They then scheduled service for Yukon location at 11:00am. I arrived to being told it will be 3 hours before they can get to me. I questioned the appointment validity and was told they had more work and that appointments are basically useless. I would not have driven from Edmond all the way to Yukon to be treated like this. I left and will never be back!! Great representation of the company!!!! More
by Brad
Employees Worked With
Quick Lane Advisor
July 30, 2024
Took my truck in for an oil change. You should have seen the interior when I received it. The moron mechanic had more oil on my steering wheel than in the truck. Had to stop at Lowe’s You should have seen the interior when I received it. The moron mechanic had more oil on my steering wheel than in the truck. Had to stop at Lowe’s and get some wipes and clean the interior before leaving town. The door outside and inside , steering wheel and shifter were covered in Grease. No call no this kind of low professional service. More
by hobiepa1458
Employees Worked With
Whis I knew who the bonehead was that trashed my truck.
April 12, 2024
I wouldn't do business with a Joe Cooper dealership if it was the last one on earth. I took a new car with a few thousand miles to the service department. It should have been under warranty. They came back t was the last one on earth. I took a new car with a few thousand miles to the service department. It should have been under warranty. They came back to talk with me and claimed it had rat damage and the part alone would cost over $700. It was kept in a garage in a new home with no rat or mouse infestation. I took it there to see why the check engine light was on. Instead of letting them charge me on a new car under warranty, I took it to another shop and they located the problem. The sensor was unplugged! Cost me nothing to plug it in!!! The mechanic at Joe Cooper was either lazy, inept or just dishonest. If or when I decide to buy another car it will not be from a Joe Cooper dealership. They are always trying to up sale, find problems that don't exist and swindle people out of money. More
by papathom
Employees Worked With
Lauren
January 11, 2024
Passing through Yukon, we noticed the dust cover was coming off our Lincoln MKC. Joe Cooper went above and beyond expectations. We were in and out in forty minutes without an appointment. IOur hats g coming off our Lincoln MKC. Joe Cooper went above and beyond expectations. We were in and out in forty minutes without an appointment. IOur hats go off to Joe Coopers! More
by jane.bissel
Employees Worked With
Female service advisor
September 04, 2023
Took my 2014 Mustang GT almost 30,000 miles in for an oil change. I told them not to rotate the tires. I have 275/40 on the back and 245/45 in the front. I brought the car home and put it in the garage. change. I told them not to rotate the tires. I have 275/40 on the back and 245/45 in the front. I brought the car home and put it in the garage. I rarely drive it. After the oil change whenever I did drive it, something didn't feel right. I was polishing it up today to drive it this week. I notice that they did rotate the tires. They put the wide tires on front and the smaller ones on back. How could you not notice the size difference when doing the rotation, especially if you rotate tires often. How do you not know that the wider tires go on back on a Mustang GT. Probably not really paying attention to what he was doing. Fortunately I have floor jack and the tools to fix it. My conundrum is: do I keep letting them service my car or go somewhere where they pay attention to what they are doing. I will be calling tomorrow when they are open. More
by roadglider08
Employees Worked With
Don't remember
February 24, 2023
I purchased two vehicles over last few years at the dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it ba dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it back … I apparently opened the plastic bag package wrong way and they would not take the return. This post is not about $20 as I have spent way more than that with this dealership. It is about customer service…. If they will not do what’s right over $20 what will they do when there is a real issue. I will not be giving them anymore of my business. More
by Billy
Employees Worked With
Parts
June 07, 2022
Service Department Well Joe Cooper Service Shop did it again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department an again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department and I was received with nothing but professionalism and prompt attention even though there were super busy then I was redirect to Mr. Darcy for me to explain why I was there. Four days after including the weekend I received nothing but open communication and interest attitude to get me thru this dates while my car was in the shop waiting on a mechanical part to arrive. Darcy communicated with me via text since day one (he texted me an hour after I dropped off my car to the shop). My wife and I are a professional busy couples that our time is gold like every hard working Law Abiding Citizen in this community therefore I have not time to write good nor bad experiences online (reviews), but this treatment in which is the typical treatment we've always received the few times we have visited Joe Cooper Yukon Service Department. Thank y'all you - you guys rock!! More
by americolewin
Employees Worked With
Darcy K.
February 25, 2022
We brought our key fob in to be fixed. We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have the fob fixed and car is unable to be started now. Never use this place. Horrible More
by Sjjreal1
Employees Worked With
Unsure of name
January 06, 2022
One of the most incompetent service departments I have ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now an ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now and Don the service manager at Joe Cooper says all is normal! More
by Justindfw
Employees Worked With
Darcy, Seth, Don
May 12, 2021
Bought an Explorer with factory warranty still on it, had small issue, took in once appointment was scheduled, was 230 miles over warranty miles (60,000 had 60230), techs eluded that should be covered from w small issue, took in once appointment was scheduled, was 230 miles over warranty miles (60,000 had 60230), techs eluded that should be covered from warranty or extended warranty, now we are 45 days from bringing it in and neither are "warrantable" issues and they want $9,000 for a new motor. Service Department failed numerous times to return phone calls to keep me in the loop. I will be going to get my car to take elsewhere for the same work, $2,000 less and it has a better guarantee than they have for their motor. Now they expect me to pay $1,700 in labor charges. Overall would never recommend for anything related to cars. Poor customer service and willingness to help out on situation to make correct. Didn't buy a used car 14 months ago with intention to have to put a new motor in it. Also complained about me changing my own oil in it and not having their techs do it. More
by dhoffman
Employees Worked With
Seth, Darcy
