Joe Cooper Ford - Yukon

Oil change The service was professional everyone was concerned with what I needed and wanted. The whole staff was very friendly the waiting area was clean friend The service was professional everyone was concerned with what I needed and wanted. The whole staff was very friendly the waiting area was clean friendly and inviting. The service that I came for they were quick and knew what I needed and took care of it. More

Service Excellent from start to finish. They even provided a brand new loaner Ford truck for me to use while my vehicle was getting the battery changed out. Excellent from start to finish. They even provided a brand new loaner Ford truck for me to use while my vehicle was getting the battery changed out. More

2017 Escape Our salesperson Lourdes, was excellent although getting through the maze for actually purchasing the car was ridiculous. We had financing already thro Our salesperson Lourdes, was excellent although getting through the maze for actually purchasing the car was ridiculous. We had financing already through my credit union. Not sure if that affected the sales or not, but three attempts were made before finally agreeing on an out the door price. Then an hour plus wait for the finance guy Terry to finalize the deal. Even then the dealership finance manager I believe Scott was his name. Stated that they would not honor a 36,000 mile warranty beginning from the day of purchase. So we needed to be happy with 3655 miles already on the car, he couldn't do anything about extending the warranty. We walked out only to have Lourdes call us back after taking the matter to someone else. I was irritated and said as much to her although I knew she had nothing to do with this. We returned the following evening to close the deal. Emily Rawling was superb in getting all the technical aspects of our car familiar to us. The experience with the beginning and the end was pleasant and professional. Sadly the finance dept needs to get their "business" streamlined and personalized for the customer. People skills 101 is needed in this department. When a manager tells you this is the best he can do, when I already knew they would extend the warranty on a new car sale, he should be held accountable for his actions. More

Above & beyond!!! Our salesman, Caleb, & his F&I department went above and beyond to get my daughter in the perfect vehicle for her and her baby & at the price she need Our salesman, Caleb, & his F&I department went above and beyond to get my daughter in the perfect vehicle for her and her baby & at the price she needed. As a mother I appreciate this more than I can express..... thank you all so much!! More

Great Experience! I’m just so happy with the experience I had at Joe Cooper in Yukon.. From the go Tim McDaniel helped me through my car buying experience and listened I’m just so happy with the experience I had at Joe Cooper in Yukon.. From the go Tim McDaniel helped me through my car buying experience and listened to all my questions and concerns because being a recent widow and going into a dealership alone was a real concern and scary process for me.. I got the sweet SUV I wanted and Jayme helped me with my financing and extra warranty’s.. I’m very pleased how she took her time and made sure I am protected just in case the need arises.. Thank You Both! Brenda More

Respectful and Fair What a great experience at Joe Cooper Ford. Once we made the call, we were treated with respect. Our salesman was polite and listened to our needs. He What a great experience at Joe Cooper Ford. Once we made the call, we were treated with respect. Our salesman was polite and listened to our needs. He handled our questions and concerns with care and honesty. More

Good service and fix the problem on time Worked with Jake m and what he told me he was going to do and what the cost was very time he said they did well. Worked with Jake m and what he told me he was going to do and what the cost was very time he said they did well. More

Drove away happy! Trez was super helpful in helping me find the perfect car for me!!! He listened to what I wanted and didn’t want, and found the perfect match! Plus hi Trez was super helpful in helping me find the perfect car for me!!! He listened to what I wanted and didn’t want, and found the perfect match! Plus his out going personaility made the experience that much better! More

Excellent experience with employee's at Joe Cooper Ford We had called about a car that was on Joe Cooper's website and was asked about visiting the dealership. We told them how much we wanted to spend and t We had called about a car that was on Joe Cooper's website and was asked about visiting the dealership. We told them how much we wanted to spend and they honored our request. We were treated extremely well by everyone at the dealership. I have bought many cars over my life time and always hated the experience. This time was different it was very nice. I told them I would pick the car up the next day at a designated time and Emily was waiting for us at the door to show us how to use all of the technology on the car. She has contacted us twice since then to see if we were doing ok with the car. More

Very nice and very helpful. Caleb worked very hard to help me find the SUV that met my needs.The sales manager was also very helpful. I will send my friends there way. Caleb worked very hard to help me find the SUV that met my needs.The sales manager was also very helpful. I will send my friends there way. More