Joe Cooper Ford - Yukon

NEW REVIEW FIXED: Got a phone call from the Director of Finance Shawn, to go over the paperwork and mishandling. They took full responsibility of the mistakes they had made. They are giving me the refund t Finance Shawn, to go over the paperwork and mishandling. They took full responsibility of the mistakes they had made. They are giving me the refund that I had requested minus the miles I drove on the vehicle. Pleased that it is resolved within the time frame it was. Note to everyone and self look over ALL paperwork to make sure it is proper and correct the first time, I.e miles, dates, monies and time frame. Thank you Shawn for talking with me and getting everything squared away. BACKSTORY: Went to the dealership to get a used vehicle ended up getting a 2020 Lincoln Continental. The salesman was very helpful and nice. Went in July 13, 2024 Everything seemed well until I traded in the vehicle. The finance department is where it gets fishy and weary. Went to get a refund for my warranty that I paid $5,000 for only to find out that they lied on their paperwork. Warranty company said I only get $2,900 back and that the warranty expires in December of 2025. I asked how when I only had the car for 7 months. The representative replied with it’s only a 17 month contract. It DOES NOT state this in my contract. The dealership NEVER relayed any of this information to me. I have called numerous of times to talk with finance and no one has called me back. They put that I got the car in 12/03/2019. My signature is on the paper with a date of 07/13/2024. The absolute worst when communicating with them. Passed around or no call backs. I was given an attitude when called to speak to someone higher. They owe me more than the $2,900 as I was NOT the original owner and they lied in the warranty paperwork. More

Joe Cooper Ford of Yukon Ok is a joke. I traded in my fully paid off car to upgrade. The car i was sold broke down after 2weeks then went in the shop for two weeks. I purchased in july it' I traded in my fully paid off car to upgrade. The car i was sold broke down after 2weeks then went in the shop for two weeks. I purchased in july it's been over three months and I haven't received my paperwork (title) so I can purchase my tag. They gave me another paper tag and it will expire in a few weeks as well. I get the run around every time I call. Was told they were recently hacked so my personal info could be compromised and I bet other customers were not informed. I am so frustrated this is the worst experience I have ever had. I regret doing business with this dealership and hope others are not deceived by their lies. I will never purchase another car from this dealership!!! More

I scheduled service with the Edmond location but they had no appoints available. They then scheduled service for Yukon location at 11:00am. I arrived to being told it will be 3 hours before they can get to no appoints available. They then scheduled service for Yukon location at 11:00am. I arrived to being told it will be 3 hours before they can get to me. I questioned the appointment validity and was told they had more work and that appointments are basically useless. I would not have driven from Edmond all the way to Yukon to be treated like this. I left and will never be back!! Great representation of the company!!!! More

I gave them another chance and if there is a zero I would give them a zero give them a zero More

I wouldn't do business with a Joe Cooper dealership if it was the last one on earth. I took a new car with a few thousand miles to the service department. It should have been under warranty. They came back t was the last one on earth. I took a new car with a few thousand miles to the service department. It should have been under warranty. They came back to talk with me and claimed it had rat damage and the part alone would cost over $700. It was kept in a garage in a new home with no rat or mouse infestation. I took it there to see why the check engine light was on. Instead of letting them charge me on a new car under warranty, I took it to another shop and they located the problem. The sensor was unplugged! Cost me nothing to plug it in!!! The mechanic at Joe Cooper was either lazy, inept or just dishonest. If or when I decide to buy another car it will not be from a Joe Cooper dealership. They are always trying to up sale, find problems that don't exist and swindle people out of money. More

Internet price not honored. Tried to convince us it was a lease price. Told us they would honor it then refused. Tried to convince us it was a lease price. Told us they would honor it then refused. More

I would not recommend as they are just looking for the sale! 1st showed me a car I didn’t want only to find out it there was so much wrong with it they weren’t offering it for sale! I do end up purchasing sale! 1st showed me a car I didn’t want only to find out it there was so much wrong with it they weren’t offering it for sale! I do end up purchasing a car blind as it is still being serviced, should have went down the road then!! Was told they were going to tint the windows for me due to the 1st car fiasco! I thought I gave thy plenty enough time which was 3 days to tint windows, apparently not! To top off this experience I pick up car drive it home and the check engine light comes on! I call the dealership and ask to speak to a manager none return my call, the salesperson does and he tells me to bring it in it’s under warranty. I live an hour an a half away. I get there this morning and ask to speak to a manager and am told to drive it over to service, and am told it is a 24 to 48 hour wait. I go back to try and speak to manager that is to busy to speak to laughing in the office withy coworkers, he takes keys and has car checked and check engine light removed. I drive home and get back in car and the check engine light is on again. I call and speak to manager being told to bring car back he will give me a tank of gas. He then tells me this sometimes happens when you buy a used car. Really, I’ve had this car 4 days and the sales staff at Joe Cooper have treated me horribly so far. I will be sure to tell everyone why a horrible experience this is been and not to buy car from Joe Cooper in Yukon!!!! More

Passing through Yukon, we noticed the dust cover was coming off our Lincoln MKC. Joe Cooper went above and beyond expectations. We were in and out in forty minutes without an appointment. IOur hats g coming off our Lincoln MKC. Joe Cooper went above and beyond expectations. We were in and out in forty minutes without an appointment. IOur hats go off to Joe Coopers! More