Joe Cooper Ford - Yukon

Horrible and very rude customer service from Sales Manager Robert Ashley. Isaac also dragged out the issue like he was not concerned about customer satisfaction. Very very bad business! We just purcha Manager Robert Ashley. Isaac also dragged out the issue like he was not concerned about customer satisfaction. Very very bad business! We just purchased a 54k Ford Explorer Limited and within 2 weeks it was leaking from the sunroof lights and glove box to the point where the entire glove box was filling up with water. The lights in the cup holders were malfunctioning from the water damage. The floorboards were soaked with water. They agreed to find another Explorer identical to the one I purchased to replace it because of the water damage and mold and/or mildew. Dusty Loftin even agreed with me that he would not accept the vehicle back either- he is an internet salesman. Now out of nowhere Robert is telling me today they will not replace it and will not give me my money back. Demanding I bring the loaner car back and stating they have already sold my trade in. Robert Ashley was extremely rude and snarky on the phone. NEVER again will we do business with them and I DO NOT recommend this dealership to anyone. More

Salesman was very helpful with all questions. Everyone was very professional. Great buying experience!! Show room and waiting area was very clean and comfortable. One of the best Ford dealerships I have b was very professional. Great buying experience!! Show room and waiting area was very clean and comfortable. One of the best Ford dealerships I have been in. More

We showed up right at closing not even knowing they were closing. They stayed 2 hours late to help us complete our transaction! Thank you! closing. They stayed 2 hours late to help us complete our transaction! Thank you! More

Very friendly, knowledgeable, sales person and the finance person explained all of the various options very well. I would recommend this dealership to friends and would return in the future. finance person explained all of the various options very well. I would recommend this dealership to friends and would return in the future. More

Jackie Cooper Ford was great! Billy our salesman was very helpful. I definitely will be keeping my business with them. Thanks again for all your help. helpful. I definitely will be keeping my business with them. Thanks again for all your help. More

Great treatment from the salesman on up. Very pleasant experience. Look forward to working with them again sometime in the future in the service department experience. Look forward to working with them again sometime in the future in the service department More

Rene was professional quick and overall easy to work with. Terry Jones was great too in finance. No one was pushy in the least bit! The dealership did lie regarding aftermarket DVD players in my expe with. Terry Jones was great too in finance. No one was pushy in the least bit! The dealership did lie regarding aftermarket DVD players in my expedition. I was told they would not up charge however that is false. They quoted me 2000. Jackie Cooper Electronics can do it for 1500. Being truthful is always best as it is easy to call and get prices as I did with Jackie Cooper. I will see what they say and update post. Deacon More

Love dealing with this dealership. We purchased a used car this time. Pretty aggravating they didn’t tell us until all the paperwork was signed that they only had one key. They didn’t offer to get us an car this time. Pretty aggravating they didn’t tell us until all the paperwork was signed that they only had one key. They didn’t offer to get us another key and fob. Nathan was great though!! More

Good service department. The personal do anything to help you out. Very polite and extremely helpful with all things you need. Fantastic leaders and good workers you out. Very polite and extremely helpful with all things you need. Fantastic leaders and good workers More

Great new truck experience! I can't believe how pleasant dealing with Kirsten Cutter was! Very nice young woman, helpful, knowledgeable, and a good salesperson! She made buying I can't believe how pleasant dealing with Kirsten Cutter was! Very nice young woman, helpful, knowledgeable, and a good salesperson! She made buying my new F150 a breeze! After finding a few hard to see hail dings on my new truck after I got it home, I called Kirsten and she got right on taking care of me by coordinating a rapid solution. Got my truck back the day after I dropped it off. Result - one very happy customer! I highly recommend Kirsten for helping you buy your next vehicle! More