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Joe Cooper Dodge of Yukon
Yukon, OK
137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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137 Reviews of Joe Cooper Dodge of Yukon
October 05, 2024
Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots o Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place! More
by mcmullin.michelle82
Employees Worked With
George. Cameron. Joe Snelling and more but that’s it.
September 26, 2024
Shopped for a BMW used SUV for several months. I happened to be on a work trip that was to take me to Fort Bliss, TX. I was delayed and ended up staying in OKC with my son. While there I continued I happened to be on a work trip that was to take me to Fort Bliss, TX. I was delayed and ended up staying in OKC with my son. While there I continued my online shopping and the perfect SUV came up. The CarGurus search led me to Joe Cooper BMW. I called there but was told the vehicle I had called about was at the Dodge store in Yukon and I was given the address. I immediately drove there and saw the car. I was greeted my Warren. He was awesome through the entire process. I test drove the vehicle and came back to the dealership and had Warren to write the deal with the price listed on the internet. For the first time ever, I did not haggle. I purchased but needed to go to the bank in Elgin, OK to pick up a check/sight draft but was told I could not drive the car I was purchasing because of their policy. I didn’t raise a stink , but got into my car and drove to the bank in Elgin. When I went back to the dealership I presented the draft to the finance department and went in and signed all the other paperwork. I was informed there was a 90 day/3000 mile warranty on the SUV which I thought was great. I had the vehicle shipped at my expense on a truck. When I received it, there were no issues with the shipment as I checked it all the way around. I drove it from Newport News, VA to NYC and noticed noise in the rear end. I almost immediately let Warren know. He asked me what kind of noise and I told him about a clunking sound. He got me in touch with his manager. He verified the warranty and ssked if I could get it back to them. I explained I was 1400 hundred miles away and didn’t have another $1000 to ship it to them but there was a BMW store, Casey BMW, here in Newport News. I took it there and was told the transfer case was bad. I reported that back to the manager and was told after a few days I was good to take it there for repairs. I did so and now have an $8300 bill that no one has reached back to me on. SMH. The car is still at the repair shop awaiting for payment. I was in the car business before, right after I retired from the Army and prior to going into the Army. Issues with this transaction; 1. Oil needed to be changed immediately. I’m used to this being taken care of as part of the run through service before selling. 2. Battery went dead in a very short time. I reached back and was told I would be reimbursed. I sent a copy of the invoice and was told a check would be mailed to me. Hadn’t happen yet. That was over $700, Radio silence. 3. I was assured I was clear to have repairs done under their warranty. I have email traffic and texts with the approval to proceed. I kept Jackie Cooper Dodge informed when the parts were ordered, when they were received and the costs and when repairs were done and the cost. I sent a copy of the invoice and no response. As a retired Army senior grade professional, I would never imagine treating someone like this or for someone to treat me like this. I have had to use a friend’s car to get back and forth to work and have to pay them as it is only fair, but will the dealership honor their guarantee and the promises made to me? I will keep you posted. Pay attention to all the details in the next episode. More
by Udogbusa
Employees Worked With
Warren Barry, great salesman
September 23, 2024
Bait and switch didnt honor on line price. Said $785 processing fee was required by law. Did not install expected running boards. Did not provide copy of "we owe you" document. When agreed Said $785 processing fee was required by law. Did not install expected running boards. Did not provide copy of "we owe you" document. When agreed to cheaper running boards with customer service rep they then installed even cheaper ones. Salesman said they can use my bank but Finance charged 3% higher rate and said thats all they could do even with my high credit rating also stated that processing fee is by law. Latter customer service director called and took note of what happened but then said nothing they can do about it due to me giving them a bad Stellantis review. More
by Dogwhisper
Employees Worked With
Keonte, cameron, brenden, jessica
September 18, 2024
Slimy, borderline predatory, business. Bought a used 2020 grand caravan from them. It broke down two days later. They claimed they fixed the problem but the vehicle broke down again, at wh Bought a used 2020 grand caravan from them. It broke down two days later. They claimed they fixed the problem but the vehicle broke down again, at which point they refused to do anything further since they said they “couldn’t replicate the issue, so it is safe to drive.” This was after being told by multiple people that they would refund our money. We also still haven’t received the money for our trade-in over two months later. The communication from service and sales has been atrocious the entire time. I will be filing a complaint with Oklahoma consumer affairs. Do yourself a favor and steer clear. More
by mlaldridge514
Employees Worked With
Sasho, Tyler Ritchie
September 05, 2024
Worst dealership in the world do not ever go there and buy nothing from them . bought a new car May 2024 had nothing but problems with the car The car has been in the shop three times. I’ve only had it f buy nothing from them . bought a new car May 2024 had nothing but problems with the car The car has been in the shop three times. I’ve only had it for three months. I am in a loaner car right now because my car keeps having problems and they keep lying and when I try to trade it in to get something else because so many problems with the brand new car . Now they’re saying I have too much negative equity and I just bought the car three months ago . The worst dealership in the world they are con artist and crooks just taking peoples money, selling bad cars and know that they’re no good and giving you the run around to get them fixed. It’s no way a car should be in the dealership service department to get fixed for the last three months and I’ve only had it three months. Very upset A total scam More
by Jmhester10
Employees Worked With
I worked with just about everybody in the service department and when I mentioned their names, they always tell me that person does not work there anymore. Just total lies in a joke. I’ve talked to managers. Luke is the manager I’m talking to now . Crazy
July 12, 2024
Liars, went to buy a vehicle and asked bottom line, said 69 On web it stated 65.1 , I told the finance guy that the sales guy said he could get it down to 65 and he said I’m his boss and he lied, but then 69 On web it stated 65.1 , I told the finance guy that the sales guy said he could get it down to 65 and he said I’m his boss and he lied, but then again on web it said 65.1, I could not believe the (so called ) boss called is team a liar in front of customers who in return was the finance guy that was the liar, who in return lost a sale ( lord knows they needed it no customers there) The salesman that was helping us was Vincent Hird who was one of the best salesman I have ever had and I’m sorry that you young man has to be disrespected by your so called boss!!! I would never EVER treat my team like that!! I will never do business at this place Ever Sabrina willingham! More
by Sabrinakaie01
Employees Worked With
Vincent Hird
June 28, 2024
WORTHLESS! Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expec Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expect them to do any better for you. Run, run like the wind. They are not honest in their dealings and their word is not important to them, obviously. I took my car in and spent $100 and went twice up there for the same problem-which I still have. Waste of my time and my money. If you think they treat you like "family" , whoa, I'm scared. LOL don't think I wanna meet your family, or they really bamboozled you! ORRR that's a post from someone at JC.. It won't take NO on my recommendation of this service center. So I HAD to say Yes to post, BUT the answer is a resounding NOOOOOOO!!!!!! More
by mynita15
Employees Worked With
Clarence Ballard, Patrick, Sam
May 29, 2024
My son and I came to look at a dodge truck on April 30th, we test drove it and noticed a bad ticking noise, we thought it was the exhaust manifold leaking and they agreed. They told us they would have it fix we test drove it and noticed a bad ticking noise, we thought it was the exhaust manifold leaking and they agreed. They told us they would have it fixed by the next day and we could drive back up to get it, (we came up from Lawton). We agreed on a price and bought it that day, and came back to pick it up the next day, and on our way back home, I had noticed that a temporary dealer tag was not put on the truck, so we had to turn around and drive back up to get one. When we finally got home, I opened up the jack compartment, and I noticed that it along with the hardware was missing. I then called our salesman George, and told him about the missing jack, he spoke to someone (I'm not sure if it was a supervisor or not), they told him to find one for us, George then told me he would order one and we could come and get it, I expressed my frustrations with having to drive all the way back to Yukon from Lawton, and he told me that he understood and that he would fill the truck with gas as well as detail it because it wasn't when we bought it, which I was fine with. It is now May 26th, and I've contacted the dealership at least twice a week, since May 1st and haven't heard anything from them. This last week I finally tried to call and reach the general manager Joesph Snelling ( I found his name from another review of Joe Cooper) and I was told by a man named Oscar that Snelling was in a meeting, after explaining to him what had happened, I left a message asking for Snelling to contact me but I have yet to receive a call back, Oscar reassured me that everything would be handled. In addition, in the weeks since I purchased the truck, my son brought it to my attention that the door key was missing from the fob, we were guaranteed by George that everything would be taken care of, and that hasn't been the case in the slightest. I've never had such a negative experience with a dealership like this before. I believe that a person's word, especially with circumstances like this, is very important, and should mean something. I guess Joe Cooper doesn't feel the same More
by 7man6
Employees Worked With
George
May 21, 2024
Certified Pre-owned means nothing with this dealership. Finally agreed to do some warranty service, but car has been in the shop going on 3 weeks now & not calling us back for status. Finally agreed to do some warranty service, but car has been in the shop going on 3 weeks now & not calling us back for status. More
by Very disappointed!!!
Employees Worked With
Mario, Trevor
