Joe Cooper Chrysler Dodge Jeep Ram of Shawnee

The salesman i deal with is great Ronnie Columbus. The service department is a little slow in my opinion it is usually an hour and half or longer to get my oil change and tires rotated. Always findi The service department is a little slow in my opinion it is usually an hour and half or longer to get my oil change and tires rotated. Always finding an additional item that needs replacing. But I did buy a replacement cooper care because it's the best value. Thank u More

If I could give zero stars, I would. My truck spent a total of about a month in the service department over two separate visits, and the issues were still not resolved. I do want to ackn My truck spent a total of about a month in the service department over two separate visits, and the issues were still not resolved. I do want to acknowledge my advisor, Navy, who did his best to help and deserves a good rating. Unfortunately, the overall experience was very disappointing, and I will not be doing business there again. More

Navy was very courteous, friendly knowledgeable on what I needed and very professional. Enjoyed the experience very much. needed and very professional. Enjoyed the experience very much. More

Derek was fantastic at helping me deal with the extended warranty company and reached out to them multiple times even though they denied my claim. He is a stand up guy and does everything he says he will do warranty company and reached out to them multiple times even though they denied my claim. He is a stand up guy and does everything he says he will do. More

They service department staff is always friendly. Navy was super nice. The wait time was acceptable. Navy was super nice. The wait time was acceptable. More

Very slow, Manager continued to argue with us about running our credit to use the same bank we was already approved for, literally sat down to prices and told us if we wanted to use our own lender and running our credit to use the same bank we was already approved for, literally sat down to prices and told us if we wanted to use our own lender and not let him do it he was charging an extra $1,000. Recalls on truck hadn’t been fixed prior to being on the lot which is stupid. Was told it would take a couple hours to do and they would start on it after truck was filled up with diesel and detailed. After about four hours of waiting in service the vehicle was finally pulled out to us. No diesel, stickers still all over truck, not washed. Then was told our salesman had already went home for the day. More

The service department is outstanding. Service representative Navy went above and beyond to provide the best customer service I've ever had from a dealership service department. The waitin Service representative Navy went above and beyond to provide the best customer service I've ever had from a dealership service department. The waiting area was also a comfortable environment and we appreciated the refreshments since we were rushing around and it was a much needed respite. We purchased novelty items and were also very impressed with the attendant at the parts department who assisted us, again going above and beyond to help us. Thank you so much for running a professional kind, loving dealership. I felt heard and like I matter. I felt like a REAL person. Treated normally with no pressure. This dealership needs to be the standard for how to operate. I will recommend. More

Poor service — I took my car in for an oil and filter change, and a few hours later I realized the cover hadn’t been properly installed. It was missing more than four screws, and I almost lost it on the change, and a few hours later I realized the cover hadn’t been properly installed. It was missing more than four screws, and I almost lost it on the road. More

The dealership worked diligently to solve the problem, they communicated everything that was going on. they communicated everything that was going on. More

Several of my vehicle’s issues are still not fixed- one of them being an issue I had to pay for out of pocket because it wasn’t covered under my warranty. of them being an issue I had to pay for out of pocket because it wasn’t covered under my warranty. More