Joe Cecconi Chrysler Complex - Service Center

A knowledgable & professional gentlemen whom was a pleasure to deal with in respect to attention to detail , overall friendliness and general good natured attitude . Its refreshing to deal with someon pleasure to deal with in respect to attention to detail , overall friendliness and general good natured attitude . Its refreshing to deal with someone that seems to like what they do as well as treat customers as people and not just another number like it seems at other dealerships in the area. Will happily do business with again More

I have bought three vehicles from Joe Cecconi Chrysler. The main reason I continue to purchase my vehicles here is because of the service department. Chris Satarian is always willing to assist with any is The main reason I continue to purchase my vehicles here is because of the service department. Chris Satarian is always willing to assist with any issues and have them resolved immediately. Recently, there was a few rust spots noticed on my vehicle doors which was still under warranty. He immediately took photos requesting that the doors be painted. Once approved he called and scheduled for my vehicle to be painted. It was returned to me within a few days looking great. Both my vehicles are serviced right at this service center no matter what I need from wipers to brakes. You get what you pay for and they are reasonable in price for their outstanding service. Rob Brooks is an excellent mechanic and I only request him to service my vehicles. I truly believe that by servicing my vehicles at the Niagara Falls Service Center is why they stay in such excellent shape. THANKS AGAIN FOR GREAT SERVICE. Patty More

After I made an appointment for an oil change, I waited 45 mins before they even took my vehicle in. I was there a total of 2 hours. I will go so where else from now on! 45 mins before they even took my vehicle in. I was there a total of 2 hours. I will go so where else from now on! More

I bought a used car, told the salesman i was disabled that was why i was buying the car,was a good sale price.thats where all the good experiance stops.Two months later the driver side window falls into that was why i was buying the car,was a good sale price.thats where all the good experiance stops.Two months later the driver side window falls into the door,two months and less than 1000 miles.since it is past new yorks lemon law,I guess they felt they were being nice offering to fix it for 235, that would be great if I hadnt given them 30000 for two used cars two months ago. More

I had my brakes checked out at shop that specialized in I had my brakes checked out at shop that specialized in brakes. They informed me that one of my calipers may be needing to be replaced. That it may b I had my brakes checked out at shop that specialized in brakes. They informed me that one of my calipers may be needing to be replaced. That it may be sticking, causing the pad to ware prematurely. The shop sugested I take it to the dealership, that the part my be warrentied. When I brought it in to Cecconi's, I was already in formed that the brakes were low qulity for 2008 Grand Caravan, that wasn't even a year old. I had bought it with only 12 miles on it. I put little over 13k, mostly highway due to my working in Buffalo from Niagara Falls. I was only in there for barly 30 min. I was told nothing was found, maybe it was just dirt or something that made the caliper stick I thought. Upon leaving I nothiced they only drove it 1 mile, and that it didn't even appear they took the tired off. I went back in to ask about how they went about checking the brakes with only driving 1 mile, and not even pulling off the tires to inspect the brakes properly. The Service Mgr told it was possible to check them with out removing the tires. Then why when the are inspected for NY inspection mechanics remove tires to check them. He insisted that nothing was found and that it is possible to check the brake pads with out taking the tires. Not in all my years of having cars have I heard that before. I should"ve had him put it in writing. You go in to any automotive shop and ask them to check the brakes, that shop removes the tires to check them. AWAYS, you see the one side, but there is no way to tell what the other side looks. I also mentioned about how the other place suggested that one of the calipers could be bad. The Superviser insisted that his best mechanic never found a problem. One thing, they never charged me for it. If they tried I would've refused, because they didn't do anything worth paying for. I would've liked for them to even show me what they did, but they didn't even offer that. Their customer service is beyond poor. After I left there not satisfied I made a call to Chrysler Customer Service and informed them of my experience. Even they agreed that the brakes were not properly checked. My adviced, don't trust their word unless you see them do the work. More

David Dorado sold me a dodge neon. A week after i got it home, it has done nothing but fall apart. I took the car in for service started to explaine to him that he sold me a piece of crap, and he got about home, it has done nothing but fall apart. I took the car in for service started to explaine to him that he sold me a piece of crap, and he got about 4 inches from my face yelling at me and basically pushing my back up against the counter so i coulndt walk away. Accused me of damging my own engine, and transmittion and took NO responsibility for the car. Then it cost me almost 500.00 for service to my car - which i will say, they did a fantastic job of fixing my transmittion.. and was in a timely manner. When i came to pick up the car,i noticed 3 problems. 1.I dropped off the car with a Sabres Magnet, which was about a foot long and about 6 inches tall, from the winter classic. It was gone.. and the tune i got from the service department manager "None of my guys would of taken it." 2. I purchased a new key with a chip in it. It cost 50.00 for the key, and 30.00 for them to program it. When i put it into my egnition, it didnt start the car.. because they didnt program it. 3. Somebody or something hit the drivers side rear end of the car, cracked the lense cover, scuffed up the bumper and dented the bumper. When i told the service Manager, he replied "Its our contention we didnt do anything to your vehicle, it came in that way." - which is not true because if i was driving it for a year with a cracked lense cover, i would have gotten pulled over. More