Joe Cecconi Chrysler Complex - Service Center

Worst service center! On 5/6/15 I went in to have my tires rotated and balanced. They were unable to because the mechanic stripped my wheel lock! The rep handling my servic On 5/6/15 I went in to have my tires rotated and balanced. They were unable to because the mechanic stripped my wheel lock! The rep handling my service Alex was supposed to order me a new wheel lock, guess what, he never did! so after a month of trying to get my back tire fixed he tells the woman to have me schedule another appointment but it was going to cost me. Yeah absolutely not, they stripped my wheel lock and I'm not paying for someone else's mistake! so after a month of being jerked around they finally give me the "master" lock from one of their mechanics. so today I went in for the same thing at a different company, and they are unable to take off one of my wheel because come to find out the tried to chisel off my wheel lock and now its not able to come off! I am so livid how unprofessional the whole experience was. Not only that I have bought several cars from here. They just lost a customer because of the lack of professionalism in the service department and the fact that they screwed me over on this tire! I'm warning everyone now, its not worth it to go to the service center!!!!!! More

They almost killed my father My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn' My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn't you know, he's driving down the thruway and his rear tire simply falls off the vehicle in mid-day traffic. Luckily he survived the accident. His truck was immediately towed to his shop where they discovered the other rear tire (the only 2 removed during the service) was also loose and ready to fall off. All 5 lug nuts on each rear tire were not tightened properly. I don't think it's a coincidence and we will be taking every possible step to make sure they can't do this to anyone else. Their negligence in the service dept almost cost our family our father. More

Warranty Fast upfront and straight forward, Chris took fast action to make things right and came through. Man of his word. Painless appointment fast and curtio Fast upfront and straight forward, Chris took fast action to make things right and came through. Man of his word. Painless appointment fast and curtious. More

Quik, easy, and reasonable Oil change and tire rotation on my Compass. Made my appt on the internet. Got there and the whole thing took 45 minutes. Prices were competitive (with Oil change and tire rotation on my Compass. Made my appt on the internet. Got there and the whole thing took 45 minutes. Prices were competitive (with coupons on the internet). Alex B my Service Advisor was awesome. He did it all, and did it with style!!! Thanks man!!! More

POOR, POOR, POOR SERVICE DEPARTMENT While Rich Geiss was great, the service team is TERRIBLE!!!! We brought our vehicle home the first week of April 2014. We purchased a used 2011 Chrysl While Rich Geiss was great, the service team is TERRIBLE!!!! We brought our vehicle home the first week of April 2014. We purchased a used 2011 Chrysler Town & Country, a family vehicle. Now I feel slighted because the service team is not taking care of business. Right from the beginning, the blind spot indicator and passenger side mirror needed to replaced, the rear view mirror needed to be recalibrated, the tire replaced, check engine light kept coming on, and a strange noise coming from the vehicle while in drive. It was Rich Geiss who made the service team take care of the bind spot, and mirror defects because the sales team was not willing to replace it. Rich had to tell them they were all defective at the time of purchase. They replaced the blind spot indicator around the end of May but the passenger mirror was never ordered, and they wanted to know who was going to pay for it. Rich once again had to remind them the dealer was. Needless to say, after three attempts they finally ordered the mirror...allegedly!!! They called me not once, not twice, but three times to let me know the blind spot indicator part had finally came in. Yeah, the part that had already been fixed 6 weeks prior. After the third time of them ordering the wrong part, I went down there. While sitting at one of the service reps desk waiting for the part to be finally be ordered correctly, the part guy made a comment about me needing to take my xxx to another dealer. Little did he know I was sitting right there but found out quickly when the service rep advised him I was sitting there. Now, all these times I was at the dealer, I advised them of this strange noise coming from the vehicle when in drive. Each and every time the service crew "could not hear a thing". Funny how when I made each and everyone of them get in the vehicle with me, they all heard the dang noise. But they could not tell me what it was. They needed me to leave the vehicle with them for a few hours on a Saturday to see if they can figure it out. 9 hours later I get a call, "we don't know what the noise is but we did drive a Dodge Caravan just like yours to see if we hear the noise too and we did so it's probably common. I don't have a Dodge Caravan so why would you test one of those, I'm sorry it was a Chrysler Town and Country that we drove. Yeah ok, that's funny because the one we just traded in did not make that noise at all" Every time I was there for this noise they told me one of their top service techs would take the vehicle for a ride and wear some special headphones where the noise could be diagnosed better. However, we also know someone who has the exact same vehicle and theirs does not make this noise. They are playing me and I'm tired of it. They don't want to take care of the existing issues because they will lose money. All these issues were there at the time the vehicle was purchased. Did I forget to mention the check engine light continues to go off and they can't figure that out either. I also received a recall in July and that part is still not in. I am so tired of this place and it's slogan "We'll treat you like family". Don't forget, I said in the beginning Rich Geiss in sales was great, he is everything that "We'll treat you like family" should mean, it's too bad the service team does not follow that same motto. More

Worst dealership We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, the service department is not so great. After three days of having the car home we started having issues with it, the back seat was broken, a speaker was blown, and one of my turn signals was charred and the bulb was burnt and loose. We brought this to their attention, the service guys told us they would need confirmation before fixing the seat or speaker because it was out of warranty. We thought it was great that they were considering it, we completely understood that would be a nice gesture of them seeing as we had just brought the car home. The turn signal on the other hand, that was their problem. We had it diagnosed the first time on February 18th. They told us they needed to wait a week because the service manager was out on paternity leave. In the meantime, my exhaust started rattling really bad, we brought this to their attention because they had never called back about my turn signal, speaker, or seat. So now we had a fourth problem to add to the list. They told us they couldn't figure out what the problem was and we had to wait for parts to come in for the turn signal. So we brought it home again. Immediately, we heard a strange noise coming from the engine. We brought it back again. Initially we wrote a bad review on Facebook because of how much they had ignored and pushed our problems back. We went in for three diagnoses and the none of our problems had been solved. They didn't do anything for us. The operations manager called me and asked me to take down my review and let him help me. I put my trust in him and took it down. They had my car for a week. They claimed the problem with my engine was my fuel injection valve was moving and it was normal. And they fixed my exhaust. Nothing else. It took them a week to put a clip on a heat shield. On top of that the noise is louder now in The front end and my car jerks violently while driving it. They refuse to take my car in and made me go to another dealership to have it fixed. This place is the single most disorganized, unprofessional company I have ever worked with. More