Joe Cecconi Chrysler Complex - Service Center

Don't waste your time making an appointment!!! I made an appointment for 9:00am on Tuesday 12/27/16. I had no problem bring my vehicle in on time. The service person took my information and I expla I made an appointment for 9:00am on Tuesday 12/27/16. I had no problem bring my vehicle in on time. The service person took my information and I explained what was happening to my 2016 vehicle and asked how long it will be. The service person stated the mechanic that looks at my vehicle (because it is a diesel truck) was not in yet and the 2nd mechanic that he will have take a look at it is a little behind so it will be awhile. When I returned at 4:00pm 7 hours later to pick up my vehicle the service person said they have not looked at it yet. I said you have to be kidding me and the service person responses to me by saying you are not the only customer and it might be a few days before I can look at it. I said then way did I make an appointment for 9:00am. I then told the service person to give me my vehicle and I will take it somewhere else. This is the first time I have ever written a review. I just want the people that read reviews to understand the type of service they will receive when they go to this dealership. I have purchased a vehicle from them in the past and had service done before but this time I just cannot justify ever purchasing or have my vehicle serviced there ever again. More

Not a good experience I have had the worst experience with the service dept. I have purchased 2 vehicles from here and the first one was never detailed or looked at before I have had the worst experience with the service dept. I have purchased 2 vehicles from here and the first one was never detailed or looked at before it was given to me and I had to bring it back 2 days later because it had 2 bees nests in it with live bees. I just recently traded my car in for a truck in may and I had to take it back because of a whistling noise. I made an appointment for a Thursday morning and was called back later that day by my service advisor explaining that they couldn't get to my truck until Friday and that I wouldn't be getting it back till Tuesday or Wednesday at the latest. When I finally received a phone call back on Tuesday morning, after leaving 3 messages on 3 different people's phones,, it wasn't even started yet and they weren't gonna get to it till later in the day and that it wouldn't be done till the end of the week. The servive manager did what he could and had it back to me by the end of the day but it was a couple hr job and my truck literally sat in the same spot for 5 days and no one bothered to call or even work on it. This will be the last time that I bring my truck there. More

Typical dealer, lies, 3 different answers for same problem Purchased used car they did not want to fix existing transmission problem gave me runarounds after bringing it in 3 times. I was told that the part wa Purchased used car they did not want to fix existing transmission problem gave me runarounds after bringing it in 3 times. I was told that the part was not in and would have to special order and will have a 20% chance of fixing problem. After waiting a month from my 3rd (45 minute drive in each way) I called to ask what the part was called and they told me the part was in stock and had 3 in stock and had them in stock, not what Shawn the manager told me. I was scheduled to bring in car on a Wednesday morning and the work would take a day and half. I called Wednesday to add an oil change and they told me car is being worked on , fine Thursday I call to do d out when I can come and pick up car and they told me they did not start on car yet???? WHAT??? I was told they were working o. It yesterday and today (Thurs) they tell me they have not replied they transmission yet. Of course more excuses . After complaining to Justin from costumer service he said he contact me for a free rental, no call back was made in fact I called the next dayFriday and he did not remember me, nice. Anyway I was told car would be ready by end of day after picking up my SUV half way home the engine light goes on, now I have to drive it back 45 min again. Lets see if I have to leave it again. To be continued. More

Horrible experience Long story short...Had issues before I even signed a contract for my dodge grand caravan...then it was issue after issue from two weeks after I drove Long story short...Had issues before I even signed a contract for my dodge grand caravan...then it was issue after issue from two weeks after I drove it off the lot, ranging from transmission parts needing to be replaced, they made us replace a clock spring that come to find out wasn't even the problem, then the alternator on top of all the other issues all within the first few months of owning this vehicle mr. Jensen and a service employee Alex are the only people I'd have anything good to speak. I was there today, this is the second time in 2 yrs my car started slamming into gear, which they claim my transmission fluid keeps getting low but theres no leak. They wanted me to pay 39.00 today just for them to check it! Then I was asked to think about trading my vehicle in there so I can get another piece of garbage. O ya and somebody that got an oil change other day by them had all there oil leak back out cuz cecconis messed it up!!! Very very poor customer service by many and 2 hrs for a scheduled oil change, and a piece of garbage vehicle I'm not stuck with. More