Joe Cecconi Chrysler Complex

EXCELLENT EXPERIENCE MY HUSBAND AND I WERE ON THE HUNT FOR A NEW VEHICLE AND HAD BEEN TO SEVERAL DEALERSHIPS AND TALKED WITH MANY SALES REPRESENTATIVES. NEEDLESS TO SAY IT MY HUSBAND AND I WERE ON THE HUNT FOR A NEW VEHICLE AND HAD BEEN TO SEVERAL DEALERSHIPS AND TALKED WITH MANY SALES REPRESENTATIVES. NEEDLESS TO SAY IT WAS TURNING OUT TO BE A NIGHTMARE. FINALLY WE SAW A USED CAR AD AND DECIDED TO CHECK OUT JOE CECCONI'S CHRYSLER JEEP. LET ME TELL YOU THAT IT WAS ONE OF THE BEST CAR BUYING EXPERIENCES I HAVE HAD. THE SALES REPRESENTATIVE AMY WAS SO KIND AND EXPLAINED EVERYTHING THAT WE NEEDED TO KNOW. I WOULD DEFINITELY RETURN TO THIS DEALERSHIP FOR ANY CAR PURCHASE IN THE FUTURE. More

Good dealership There are thousands of car dealers in Western NY. Most can't be trusted. David Dorato, Mike Jensen and the guys here at Joe Cecconi are better than mo There are thousands of car dealers in Western NY. Most can't be trusted. David Dorato, Mike Jensen and the guys here at Joe Cecconi are better than most. They're cooperative. They run programs for maintenance that have real value. They're a good crew and David Dorato is great. More

Horrible customer service Ok... So I purchased a brand new 2015 Jeep Grand Cheerokee Altitude from this dealership in 11/2015. The experience was pretty frustrating to say the Ok... So I purchased a brand new 2015 Jeep Grand Cheerokee Altitude from this dealership in 11/2015. The experience was pretty frustrating to say the least but they did a good job of rectifying which I thought was huge. Fast forward to May 2016... The antenna on my brand new truck stop functioning which affects the radio and GPS-- I am a traveling nurse so GPS is a must. I've taken my truck to the dealership 4-5 times to have this repaired. The multiple trips are apparently the result of an untrained receptionist who didn't realize the job would be a bit more extensive. When I finally did get the appt situated and supposedly my truck repaired-- I arrived to retrieve my vehicle with the problem unresolved despite being called by the dealership to pick up my vehicle. They obviously didn't check to assure the job wasn't completed. Good thing I want there to have my brakes repaired; the results could've been deadly... Total incompetents. I wouldn't doubt them installing a used antenna on my new truck that I was hesitant to purchase as I was coming from a Lexus that I truly regret giving up. More

Service appreciated I originally purchased a car from another dealer and not even 4 months after, the car had engine trouble and was undriveable. Even though i had obstac I originally purchased a car from another dealer and not even 4 months after, the car had engine trouble and was undriveable. Even though i had obstacles to work through, Jaina was nothing but patient with me and worked with me through every issue that was in the way of me getting a car. Not only was she understanding she was also great at her job as well. Jaina saved my job More

First leasing of Jeep Very helpful and understanding, and there was no beating around the bush... Excellent deals and an absolutely wonderful new car! Also love how patient Very helpful and understanding, and there was no beating around the bush... Excellent deals and an absolutely wonderful new car! Also love how patient and flexible they were with the undecided decisions. More

Someone you can trust A car dealer is not a fun experience but at Cecconi at least you can trust what they are telling you. Nobody is perfect but when they work hard and a A car dealer is not a fun experience but at Cecconi at least you can trust what they are telling you. Nobody is perfect but when they work hard and are honest you can't ask for more. More

excellent Customer Service Very outgoing and professional service staff, they always addresses issues/concerns. easy online service scheduling and free oil changes on vehicle pu Very outgoing and professional service staff, they always addresses issues/concerns. easy online service scheduling and free oil changes on vehicle purchased at this dealership. More

Excellent customer service!! I bought a 2008 Chrysler 300C, its a amazing car and the sales woman Jaina helped me out all the way. I really thank Jaina for everything that she's d I bought a 2008 Chrysler 300C, its a amazing car and the sales woman Jaina helped me out all the way. I really thank Jaina for everything that she's done to get me a nice car. Thanks Jaina your awesome !! More

Excellent Service! I was shopping for a Renegade and went to several dealers. I was looking for a particular color and trim. Every dealer I went to in my area said that I was shopping for a Renegade and went to several dealers. I was looking for a particular color and trim. Every dealer I went to in my area said that I'd have to wait a few months or I could buy something completely different off their lot. Just on a whim, I called Joe Cecconi and spoke with the sales manager who told me that they have exactly what I was looking for. He told me to come in and ask for Poncho. Immediately, my husband and I were impressed with him. We connected so quickly and I honestly felt like I've known him all my life. It's been about 7 months since I purchased my vehicle and I wouldn't hesitate to call Poncho at any time if I needed something done to the Jeep. I just can't say enough about his friendly, honest and sincere customer service. Thanks Poncho! You're the best. More