Joe Cecconi Chrysler Complex

Horrible Experience I had the worst experience at Joe Cecconi's both when I bought my Jeep, as well as when I took it in for service. I purchased a 2014 Jeep Wrangler fro I had the worst experience at Joe Cecconi's both when I bought my Jeep, as well as when I took it in for service. I purchased a 2014 Jeep Wrangler from them in May of 2016. Not even two days into having the car and the door latch broke that closes the door. The door did not latch and swung open when I was backing into my driveway, hit the fence, broke the straps to hold the door in place and dented the side of my Jeep. When I called Joe Cecconi's explaining the issue, all they told me is that they did not sell the Jeep to me like this, and gave me a telephone number for a collision shop. Seriously!?!? Two days into owning a 28k vehicle and this is the customer service I recieve?! That is unacceptable. Oh, and I did not even mention the nightmare of the sale of the car. I went in on a Thursday to test drive, and a good friend, Tony Ricco took care of me. Knowing Tony personally was the reason I chose to purchase my vehicle from Cecconi's. Tony explained to me he was going on vacation the next day, but Renee Campbell would be the salesperson to assist me while he was away. Renee was the most unprofessional, rude salesperson out there. Not only did she talk to me like I was a child, but she made me feel plain stupid throughout the duration of the sale. I went in there explaining what vehicle I wanted, what I wanted to pay per month, and what I wanted to put down. She told me with my trade, I would be guaranteed to get into what I want. Long story short, none of that was true... I had to put an extra $2000 down, on top of the $2000 I already put down, and my payments were $80 more per month than I originally told her. It was just overall an awful experience, and I will never purchase another vehicle from there again...Needless to say, Northtown will be getting my business next. More

Awesome Dealer Was looking to lower my car payments on my 2015 Jeep Renegade. Went to two different dealers; but none were able to help me out due to credit problem Was looking to lower my car payments on my 2015 Jeep Renegade. Went to two different dealers; but none were able to help me out due to credit problems and that I still owed a lot on my 2015 Jeep Renegade. Got a letter in the mail from you stating that you were offering rebates on trade ins, so I called to check out your deals. Was told to come in and speak with a sales rep, so I made the 30 minute drive out to Niagara Falls from Cheektowaga where I live. When I got there the staff was very friendly and helpful. Your sales rep Gus was able to work with my credit problems and put me in a new 2017 Jeep Renegade for $150 lower payments than my 2015 Jeep Renegade! He was very professional, patient, and knowledagable . Thankyou!! Love my new Jeep Renegade!! More

Steer clear of service department Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service department has been atrocious. The vehicle has had issues since the day I left the lot and I've been dealing with their service department for the last year and a half. A check engine light came on the day I was picking up the vehicle. I was told it was because the car was just detailed and some of the components got wet and it would reset itself once dried out. Well it didn't so I had to set up another appointment to bring back my newly purchased vehicle the next day. They "fixed" the light but the next day it came on again. I scheduled another appointment where they then found a faulty part that they replaced. So it took 3 different trips to get my new vehicle. That's not where the story ends unfortunately. I've had problems with the seat heater changing from low to high on its own, the GPS not working properly and the radio controller not working with a plugged in phone properly. The first trip in, they did a software update. That didn't fix it. Second trip in they kept it all day and I had to make my own alternate transportation arrangements. They couldn't figure out what the problem was so they ordered a new radio control module. It took 3 weeks to come in, a week longer than they told me it would take. I had to call to find out what was going on. No heads up from them. Third trip in, I had to leave with them all day again with no loaner car provided. When I asked about the loaner after all the hassle they've put me through, the girl's response was to repeat over and over that I could rent a car from them if I wanted. They screw up multiple times but won't spring for a 1 day rental???? Fantastic customer service. They mistakenly replaced my Sirius radio with an XM radio which now costs me an additional $200/year to get the same service. The kicker is that the radio still has the same seat heater issue. The service person I dealt with, David, promised me he would help me resolve all my issues. He made a promise that he would get me the new part warranty in writing (he never did). He promised he would see what he could do to offset the additional costs I'm incurring on my radio service (he never did). I made follow up phone calls to David and sent an email. All have gone unreturned and unresolved. Their response is no response, hoping I'll just go away. 1-1/2 years later and I'm right where I started and they're unresponsive. This is the worst customer service I've ever experienced from any service based company. More

The best dealership I've ever dealt with. Great people would recommend this place to anyone. Very friendly and helpful was very happy . Thank you for the great service it was a good experience Great people would recommend this place to anyone. Very friendly and helpful was very happy . Thank you for the great service it was a good experience for my self and my husband we both left with cars guaranteed credit approved More

Worst experience ever Bought a ford thunderbird within five minuets of driving it home every single light went on including engine . Being New York State it is Covered unde Bought a ford thunderbird within five minuets of driving it home every single light went on including engine . Being New York State it is Covered under the lemon law meaning the dealer has to fix it . 2 weeks and many lies later they still haven't authorized the ford Dealer to buy parts or fix my car . IF your looking to be ripped off this is the dealer for you otherwise steer clear More

so happy! I had just paid my van off that I bought through Joe Cecconis in 201p,so when they had called me to do a survey,I let them know how unhappy I was the I had just paid my van off that I bought through Joe Cecconis in 201p,so when they had called me to do a survey,I let them know how unhappy I was the last couple times I went there over the last couple years,well to my surprise,they called me the next day to apologize and asked what they could do to change me mind,I told them I wanted to upgrade the van and get my husband a truck,they told what they could do and were very honest about it,they brought me in,didnt keep me there for long and came through! the best part was the awesome sales girl Renee Campbell,she was super nice and exremely honest and worked very hard to get me a good deal,if you go there,go see her! Very happy with the whole experience and would definitely recommend them! More