Joe Cecconi Chrysler Complex

New Jeep The experience at Joe Cecconi was a smooth process and our salesman, Poncho was the greatest. The passion he has for his job and knowledge he has abou The experience at Joe Cecconi was a smooth process and our salesman, Poncho was the greatest. The passion he has for his job and knowledge he has about cars made me feel even more confident in my decision to buy from Cecconi's. Poncho was enthusiastic and made the buying process exciting. I just picked up my new JL Jeep Rubicon and couldn't be happier. I will definitely be a returning patron in the future! More

Fantastic dealer - highly recommend! We are so pleased with the experience we had at Joe Cecconi's. Our salesman, Rob Fleming, truly went above and beyond for us. We particularly apprec We are so pleased with the experience we had at Joe Cecconi's. Our salesman, Rob Fleming, truly went above and beyond for us. We particularly appreciated his down to earth personality. Rob was very genuine and was not at all a shady salesman just out to make a buck. He listened to what we wanted, and worked hard to make us happy. We also are very pleased with the trade in value that we were able to get for our old vehicle - it was much more than at another dealership. Thank you to Rob and Cecconi's for making our car purchase a quick and smooth transaction! More

There a scam I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I I got a car a year ago form them my warranty has paid 6 grand in repairs not including the over 1 grand I've paid now I find out I was lied to when I asked if my car was involved in a crash and told no but to find out it was, not my transmission needs replaced or repaired but they r 9nly will to pay 2grand n then I'm maxed out n have to pay the rest ice tryed 2 times to get me out of this car with them n they r no help n could care less More

Sat in waiting room 4 hours was never told my car was finish I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so appar I sat there for half a day when I finally asked about my status they couldn't find the paperwork when they did they said oh oh you're all set so apparently I waited a half a day for nothing very upset very unprofessional never go back More

Quick and easy Went into see Mark Novelli in the morning left with the car that afternoon quick easy very professional . I will recommend him to anyone looking for Went into see Mark Novelli in the morning left with the car that afternoon quick easy very professional . I will recommend him to anyone looking for a vehicle More

Happy costumer Not overly pushy. I didn't feel pressured to get something I didn't need or like. Amy was very professional and very efficient and very knowledgeable Not overly pushy. I didn't feel pressured to get something I didn't need or like. Amy was very professional and very efficient and very knowledgeable . More

Top notch customer service. I recently just purchased a truck from joe cecconis and I’m very happy thus far. My salesman, Rob Fleming did everything he possibly could to get me i I recently just purchased a truck from joe cecconis and I’m very happy thus far. My salesman, Rob Fleming did everything he possibly could to get me into the truck that fit me best. Rob displayed great professionalism as well as patience and great energy. He believes in what he does and that made my decision to purchase from him easier than I thought. I would tell anyone to go too cecconis because they truly care about their customers and making sure you leave happy. More

Easy process, friendly, knowledgeable staff Meeting with Rob kept the process smooth, easy, and painless. He was open to listening to my ideas and options, and will definitely go back. Meeting with Rob kept the process smooth, easy, and painless. He was open to listening to my ideas and options, and will definitely go back. More

Not the way a dealership should be At first when i made the deal on a new vehicle I was pretty satisfied with the dealership but after the deal was "done" the wheels really fell off the At first when i made the deal on a new vehicle I was pretty satisfied with the dealership but after the deal was "done" the wheels really fell off the bus. For starters since when do dealerships not fill the vehicle your taking delivery on with a full tank of gas? Half a tank, that was a first (and I've bought many vehicles). Second, when I took delivery there was as large glob of paint on the roof of the vehicle that had dried that way and everyone missed it, the car was "detailed" before i picked it up but you don't notice this major imperfection? So they make me drive back to niagara falls to "see it" and then tell me they'll call me later about getting it fixed (it took just a few days short of 1 month). Next, i receive a call from the service manager and the saleswoman I worked with that I again had to drive back to Niagara Falls to sign another contract because the original one was printed "offline" and the bank couldn't read it and it was "URGENT". So I drive back again to the dealership. The service manager Mike tells me I'll be in and out in 10 seconds and just need to sign and initial and assures me everything is the same it was just reprinted. I made a deal signed a contract and took delivery on a deal of 15K miles a year for my vehicle. The contract he was trying to make me sign was now reading 12K miles a year! I immediately pointed this out and his response was "yea thats why I needed you to sign a new contract, the mileage on the original contract was wrong". So wait a minute now, you told me it was printed off line but now you're saying it was the mileage? I couldn't believe it. So after going back and forth he goes through my paper work to find out indeed it was 15K a year and I had my original contract on me to prove that. So then he tells me, "well I guess you didn't have to come here after all". Are you kidding me?! No, apology for this at all. But they did ask why I didn't fill out the customer survey! Really? What he did is not even legal and I have looked into it. So twice now, I had to drive back out to the dealership for THEIR mistakes. They should at minimum provided me with gas for all of this nonsense, the half tank they provided when i took delivery is now more than wasted. So now today I pick up my vehicle from them after the paint is fixed and I open my driver side door and notice a small chip in the edge of the door and on top of that, there is dust from the body shop everywhere inside. All over my seats, steering wheel, door, dash and the console. I dropped this car off immaculate. I was so mad I just left and decided to wash my hands of this place for good. I have never had such bad experiences from a dealership in my life. I would advise that anyone looking a vehicle NOT to even bother going to Joe Cecconi. More

Scheduled appointment Had appt. @ 7:30 ... took my vehicle at 730 ... technician took vehicle ... vehicle sitting on the side of the building @ 8:41... pretty funny...why m Had appt. @ 7:30 ... took my vehicle at 730 ... technician took vehicle ... vehicle sitting on the side of the building @ 8:41... pretty funny...why make an appointment if they take the vehicle and put it on the side of the building? More