Joe Bullard Chevrolet

Joe Bullard Chevrolet responded

We are distressed we were unable to sell you a vehicle meeting your needs. I have questioned the salesman who says he and you played phone tag. He finally decided to contact you electronically. We wish you the best. Please contact us If we can further assist you. John Moses

Smoky1 responded

No sir! After all my paperwork was completed the night before we recieved NO phone call. Then the next afternoon i revieved texts and i told him that was unprofessional and instead of calling he continued to text. That is 100% unprofessional! If you would like i can print you my phone records. I have no respect for people who cant face others! I spent a lot of time trying to buy a new car and all i ask for is a phone call. UJ has way more respect for others. Also when i applied online i recieved an email from this individual guaranteeing me that this was no automated response. I got like 5 of those in a row stating the same information. I do not like to be lied to and i dont like people being cowardly. I took the time to try to get a new vehicle through your company and i at least desearved a respectable phone call. Again i will provide proof of anything you need. I dont hide from people :)

Joe Bullard Chevrolet responded

Ms. Susan Scott, the vehicle's owner, brought her 2011 Equinox to Bay Chevrolet's Service Department on November 2, 2015 complaining of "stalling on take off". We found diagnostic codes for the camshaft actuators had been set. Further, the engine oil was so low it did not register on the dipstick. Low engine oil can cause these diagnostic codes to be set. Our Assistant Service Manager recommended replacing the intake and exhaust camshaft actuators (Estimate - $389.00) to repair the problem. Ms. Scott declined the repair. She did have the Service Department change the oil and oil filter on her Equinox. Ms. Nicole Claw, her daughter, called me twice inquiring mainly about a recall she had found on the internet. I replied the GM Global Connect has no recalls listed for this vehicle. Mrs. Claw asked how there could be a recall on the internet and not within the GM system. I said I had no explanation and told her we can only perform a recall initiated by General Motors, the manufacturer. When she pressed me on this recall, I recommended the vehicle be taken to UJ Chevrolet to get a second opinion on whether a recall is now outstanding on the 2011 Equinox. I also suggested she call Chevrolet Motor Division's 800 telephone number to inquire abut a recall on this vehicle. Our Service Department continues to assist Ms. Scott with a potential engine oil consumption test. We have asked her to return after 500-1,000 miles to check the level of her oil. Although Ms. Scott did not buy her Equinox here, it is our pleasure to assist her. John Moses

baychevysucks15 responded

The problem is the Car was brought to you all on Friday and she told the service people it was stalling and she had an issue with the oil The only thing that was told to her on FRIDAY was that she needed a tire sensor. With that being said once she returned on Monday to tell you all that the car was still having the same issues thats when she was told there was no oil and she would need the crankshaft position sensor. SO the problem is Mr. Moses the service tech did not even check her car for the 2 issues on friday because it was never mentioned that the car had no oil or that it needed the camshaft postion sensor. The other issue is there are 2 Service Bulletins, I apologize for saying recalls but there are 2 Service Bulletins stating these 2 problems that they should be replaced at no charge to the Consumer per GM. I have left a message today with the CEO of GM Mary Barra for a return call for a suggestion on how to handle this situation. My mother paid 140$ for services thus far with your company (Oil change & Diagnostic charge) that she should have not had to pay for and the problem is still not fixed. Our concern is SAFTEY at this point and we dont understand if there is a service bulletin that says they should be replaced at no cost to the consumer why wont your business fix them!

Joe Bullard Chevrolet responded

Thank you for your response. Please contact Bruce Nelson, Shop Foreman, who will assist you with your needs. Bay Chevrolet's telephone number is 476-8080.

Joe Bullard Chevrolet responded

Thank you for your comment. If you'll please contact Peggy Saranthus, Bay Chevrolet Service Manager, at 251-476-8080 with complete details, we will be happy to look into this matter. Best, Bay Chevrolet