Jimmy Smith Buick GMC

Buying through Jimmy Smith Buick GMC has been the absolute worst experience I have ever had when purchasing a vehicle. I worked with Martez throughout the purchase agreement and he was anything but p absolute worst experience I have ever had when purchasing a vehicle. I worked with Martez throughout the purchase agreement and he was anything but personable; in fact he seemed rather bothered by the whole process. I asked that the vehicle's heated seats be repaired prior to my purchase to which they told me they would not do that and I advised I would like to cancel the purchase. After walking out of the dealership, they agreed to fix the seats as they wanted to make things right. They initially told me their service guy looked at the seats and it was just a blow fuse (however, they did not have a 20A fuse in their service department... should have been red flag 1). They then proceeded to throw the fuse in the trash so that I could not see it. When I got home, I replaced the fuse which made no difference. I contacted Martez and told him the new fuse didn't work. I asked if I could just take the vehicle to my local ford dealer instead of driving back and forth to Jimmy Smith as it was 2.5 hours away. They advised they had already ordered the new part (so they knew it wasn't just a fuse) and would call when it came in. 3 months later, I drive 2.5 hours (one way), sat in the service center waiting room for 15 minutes, then got told the part they ordered was not the problem.... and that I would need to go to the Ford dealer, have them run diagnostics, and repair the problem (which I had asked to do from the beginning). Martez was there that day and was just as impersonal as he was the day we bought the car (never asked how the vehicle was, how we were doing, nothing... just seemed bothered to "deal with me" again). The service consultant at the desk was the only person that even offered an apology for my wasted 6 hours on a Saturday... didn't even offer gas reimbursement. After getting my seats fixed at Ford, I submitted my service ticket and receipts for reimbursement. After 3 phone calls, 3 emails, and waiting 3 weeks... finally got my reimbursement. However, they only offered a partial reimbursement at first.... I had to call again and ask for complete reimbursement. More

Jimmy Smith Buick is amazing! The employees really care about customers. I always feel like part of the GM family while I’m there! They went above and beyond to help me with my trade in & got me exactly wh about customers. I always feel like part of the GM family while I’m there! They went above and beyond to help me with my trade in & got me exactly what I wanted for my new lease. The scheduling team will always make sure you never forget what time your service appointment is! The accounting clerk is also very thorough on paperwork. Love being a customer of Jimmy smith Buick! More

We love this family owned dealership. It doesn't matter if you're the richest person or just down home country folks, they treat everyone the same. They go out of there way to try and give you the best dea if you're the richest person or just down home country folks, they treat everyone the same. They go out of there way to try and give you the best deal. Service department and the parts department have always been so friendly and helpful with whatever we needed. The lady that cleans always does a great job. Thank You and keep up the great work. More

Damon Washington was outstanding. He was knowledgeable, kind, and worked hard to close the deal. From the curbside viewing, test drive, and negotiation ... it was a perfect day! kind, and worked hard to close the deal. From the curbside viewing, test drive, and negotiation ... it was a perfect day! More

Wonderful Car Buying Experience! We recently purchased a previously owned vehicle from Jimmy Smith Buick and found it to be the most wonderful experience for us! The process was super We recently purchased a previously owned vehicle from Jimmy Smith Buick and found it to be the most wonderful experience for us! The process was super convenient, no hard sales tactics and felt everyone was very respectful of our time as the entire process only took about an hour. In fact, we spent more time test driving then signing papers! Francis, our sales person was fantastic to work with as well as our finance person, Carmon. Both gentlemen were very accomodating and bent over backwards for us. We will be in the market for another car this year and will definitely be back! More

Great Experience and Service I recently bought my first car, on my own, since the passing of my husband. I was very nervous. Damon Washington and all the nice folks at Jimmy Smith I recently bought my first car, on my own, since the passing of my husband. I was very nervous. Damon Washington and all the nice folks at Jimmy Smith Buick GMC made me feel right at home. They guided me through every step patiently, explained everything thoroughly, and followed up after the sale to make sure I was happy. I could not have asked for a better experience or service. I highly recommend Damon and all the friendly people at Jimmy Smith Buick GMC. More

Horrible dealership-Avoid The absolute worst service department I have ever seen. I have never been treated so poorly at any businesses. They obviously don’t care about repeat The absolute worst service department I have ever seen. I have never been treated so poorly at any businesses. They obviously don’t care about repeat customers or potential new car buyers. They do not stand behind their service. They provided a quote over the phone for service, I made an appointment based on that quote. When I arrived they kept me waiting over 30 minutes past my appointment time, then quoted the same service and it had gone up by over $50. Told me they never quoted the original price. Steer clear of this place. Horrible business practices. Service department manager did nothing to correct the problem. Got loud and rude. DO NOT DO BUSINESS WITH THIS DEALERSHIP! THEY DON’T CARE ABOUT THEIR CUSTOMERS. More

New Car Purchase We purchased a GMC Acadia and couldn’t have asked for a better experience. They were so knowledgeable and kind. Definitely will purchase here again! We purchased a GMC Acadia and couldn’t have asked for a better experience. They were so knowledgeable and kind. Definitely will purchase here again! More

Great Experience Damon Washington worked with us as well as with management in the purchase of our new 2019 Enclave Avenir. We look forward to our retirement adventur Damon Washington worked with us as well as with management in the purchase of our new 2019 Enclave Avenir. We look forward to our retirement adventures. Thank you, Damon! Great job! More

Very pleasant friendly staff Very pleasant and friendly staff made the car buying experience great would definitely recommend them to friends and families and I will definitely us Very pleasant and friendly staff made the car buying experience great would definitely recommend them to friends and families and I will definitely use them again for my next purchase More