Jim Tidwell Ford

This was the best car buying experience I've ever had, I ordered the car online and scheduled a pickup time, the salesman was very friendly and helpful, the process was smooth, I showed up, signed the finan ordered the car online and scheduled a pickup time, the salesman was very friendly and helpful, the process was smooth, I showed up, signed the finance papers after setting up my car and then left. More

I grew up in the Kennesaw area and have always been a consumer that supports local businesses. I am also a HUGE FIRD FAN!!!! consumer that supports local businesses. I am also a HUGE FIRD FAN!!!! More

Absolutely the worst service department I have encountered at a Ford dealership in over 40 years of buying and using Ford products in three different states. I brought my Ford Escape in on a r encountered at a Ford dealership in over 40 years of buying and using Ford products in three different states. I brought my Ford Escape in on a recall on June the 13th 2024. It wasn't until August 9th that I finally got them to order the part and here it is November 13th 2024 and still this matter has yet to be resolved. I have been more than patient, but your service department is the worst I have in encountered in over 40 years of buying Ford and in three different states. I am revising my review. As a result of the General Manager, Jeremy Smith's extra efforts the repair of my 2020 Ford escape is now moving along swiftly now. More

Oil change was quick and efficient. Staff was pleasant and provided updates on work progress. Staff was pleasant and provided updates on work progress. More

Brandon in Sales and Bryan and Patrick in service rock! very helpful, quick process, and got the car I wanted! very helpful, quick process, and got the car I wanted! More

We really enjoyed. our experience with your dealership. We were able to get the deal we wanted and it was under the time we expected for it to take. Very professional sa our experience with your dealership. We were able to get the deal we wanted and it was under the time we expected for it to take. Very professional sales people. More

I deal with the service department and they are always very polite and professional. They are very thorough to ensure everything is correct. very polite and professional. They are very thorough to ensure everything is correct. More

Jonny did a great job keeping me up to date on the status. Everything was smooth status. Everything was smooth More

Brandon and team did an outstanding job. Made the process quick and smooth. Could not have been a smoother process. Will be back again. Made the process quick and smooth. Could not have been a smoother process. Will be back again. More

Servicing my car is terrific! My problem happens every time I walk into the Service Dept. The men sitting at their work stations refuse to make eye contact or ask if I need any h My problem happens every time I walk into the Service Dept. The men sitting at their work stations refuse to make eye contact or ask if I need any help. Everyone stays busy on their computer, paperwork or phone. Today I stood there for 5 minutes while 4 men did what ever they were doing, certainly NOT waiting on a customer. Every time it is a woman agent that will ask if I need any help. I’m serious, this has been my experience for the 5 years since I’ve moved here. I’m dumbfounded that you permit this kind of customer service! More