Jim Tidwell Ford

This dealer service department is 0-3 with me. My dash cover recall was bungled...took three trips, they ordered the wrong color even though I took the car in for them to see. Another visit to fix a stall cover recall was bungled...took three trips, they ordered the wrong color even though I took the car in for them to see. Another visit to fix a stalling problem resulted in no diagnosis and an $85 bill. After dropping my car off before work, I started calling at noon when I hadn't heard anything. Left messages but no return calls all afternoon. Finally spoke with service manager. When I arrived after work it took an hour to pick up my car. They just don't understand customer service. More