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Jim Tidwell Ford

Kennesaw, GA

4.7
729 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 729 reviews

May 26, 2016

Excellent service and worked great on getting me in truck! I had a great experience came with used truck traded it in. I got me a newer truck with less miles. We worked with bank and got my payments we're I wa More

by sfricks90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Stacks
May 26, 2016 -

Jim Tidwell Ford responded

Thank you for the kind words about Amanda! We are thrilled that you had such an exceptional car buying experience! We thank you for your business and look forward to your next visit!

May 22, 2016

2016 Mustang Purchase I purchased a new 2016 Mustang from Tidwell Ford. They matched the best prices I could find on the Internet and from several other dealers. They ha More

by gatorbcn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Stacks
May 23, 2016 -

Jim Tidwell Ford responded

Thank you for your review of Amanda and we hope you LOVE your new Mustang!

March 28, 2016

Service surprises I cannot say if the service is good or bad because I didn't get that far. I called because the ignition on vehicle wasn't working and I couldn't star More

by Needanescape
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service desk guy
Mar 31, 2016 -

Jim Tidwell Ford responded

Thank you for bringing me in the loop on your situation. We definitely could've done more to assist you in this case. I hope you'll give us another opportunity in the future to serve you better. If there is ever anything I can do for you please reach out to me personally at 678–784–1235 Thanks, Jeremy Smith General Manager

March 25, 2016

Outstanding! This was my first time buying at Jim Tidwell, and I will definitely be bringing my business and all of my friends and family business here. It was a v More

by Beeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Stacks
Mar 28, 2016 -

Jim Tidwell Ford responded

Thank you for reviewing Amanda and our store! We are thrilled to hear we took good care of your needs!

March 23, 2016

Goodbye Vdub Amanda and her Management team made my purchasing experience painless and seamless as possible. If you are int he market for a new car definitely che More

by Micheal Rogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Stacks
Mar 23, 2016 -

Jim Tidwell Ford responded

Thank you Amanda for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional!

March 02, 2016

This is the 2nd vehicle that we have purchased from Chuck! This is the 2nd vehicle that we have purchased from Chuck DeCarlo! The entire team at this dealership is awesome! Chuck and Eddie Maxwell were amazing More

by jallen5149
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Decarlo, Eddie Maxwell
Mar 02, 2016 -

Jim Tidwell Ford responded

Thank you Jallen for the kind words about Chuck! We are thrilled that you had such an enjoyable experience here with us! We thank you for your continued business here with us!

February 22, 2016

Horrible service My car was losing power at highway speed, so I called to see when they could look at it since their dealership is near my workplace. They told me the More

by customerx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Spencer
Feb 26, 2016 -

Jim Tidwell Ford responded

Mr. McNeal, Thanks for your recent feedback. Upon diagnosing your vehicle we discovered that your vehicle did not in fact have any issues with the clutch as you first suspected. Instead, we found that there were other issues causing the symptoms you experienced, to include an AC compressor issue, Catalytic Convertor issue, and a fuel system issue involving the vehicles fuel tank, charcoal canister and fuel pump. I am sorry that testing all these different systems, we could not meet your expectations in terms of time. Unfortunately when dealing with diagnostics on today’s vehicles when there are multiple concerns, the time frame varies and can sometimes run into more lengthy test than expected up front. We will strive for better communication in the future as a result of your feedback. I am always available should you need anything in the future. Please feel free to contact me directly at 678-784-1235 anytime. I have also left you a voicemail at the phone number we have on file. Thanks, Jeremy Smith General Manager

February 19, 2016

Worst Service Experience EVER I made an appointment two days ago for them to look at a rattle in my almost new Explorer. I was told if I brought it in at 830 AM I would be one of t More

by Treated Badly
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont know
Feb 26, 2016 -

Jim Tidwell Ford responded

Mr Byers, Thank you for sharing the details of your experience with me. There is no doubt we didn’t meet your needs with the sense of urgency I would expect. I know we can resolve this for you conveniently if you will allow us that opportunity. I am currently out of town, but please reach out to My Parts and Service Director Jon Headrick at your earliest convenience. His direct number is 678-784-1254. You may also email me or Jon at JSSmith@group1auto.com or Jheadrick@group1auto.com Thanks, Jeremy Smith General Manager

February 05, 2016

Love this Dealership I was out shopping for a car on Monday. I found a car on TrueCar on thier lot and a few from other dealerships. Brandon Johnson was extremely helpful. More

by Tamrock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Johnson
Feb 08, 2016 -

Jim Tidwell Ford responded

Thank you for your review of Brandon and our store!

January 29, 2016

Customer Service the way it should be.. Steven Thorpe, Assistant Service Manager did a great job for me on a used Volvo. Bought the car one day and the check engine ligt came on the next da More

by NAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Thorpe
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