Jim Tidwell Ford

We were traveling from Traverse City, MI to Kennesaw. We stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We bro stopped at a dealer near Knoxville, TN because our 2010 f-150 super crew truck was making a grinding noise. We had just bought it on Friday. We brought it into your dealership on Monday afternoon. Told them that the dealership in TN told us it needed a rear differential clutch. After keeping our truck for 3 days, your dealership said Ford would not allow you to replace the clutch only to change the fluid which was missing an additive. We picked the truck up late Wed and left @ 5am on Thursday to head home. Around 200 miles north it started the grinding noise again. I called our dealership here, Fox Motors in Traverse City. They said to bring it in right away which we did this morning (Friday). They gave us a rental car and they were appauled that your dealership never offered this being that the truck only has 11k miles and all of this was under warranty. We took the rental car and went about our business. Only about 2 hrs later we received a call, our truck was fixed. There was a bulletin issued for the f-150 about the rear differential clutch, which your dealership never even looked into. And there wasn't any additive needed in the fluid. We only had 3 days with our daughter and it was with a great stress. I am sickened by the lack of service and ineptability of your staff. Disappointing isn't the exact word even. I am letting my daughter know NOT to go to your dealership for anything! More

I saw a 2011 Ford Focus online and inquired about it. Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth Upon calling in reference to the car, I spoke with a rep. and decided to drive up there. I live about 2 1/2hrs from the dealer but it was well worth the trip! They told me they would work with me on my trades and they did just that. The APR that they were able to get me was several points lower then what i was expecting, due to my credit history. The price was lower then KBB and NADA so all in all I believe i got a good fair deal! The people there were very friendly and honest, good down to earth people! Thanks again to the folks there at Jim Tidwell Ford, And I recommend to anyone to atleast stop by and check them out! Greg More

What a great dealership to buy your next new or preowned car or truck. This is my second vehicle I have bought from Jim Tidwell Ford and I can tell you first hand that nobody will work harder to get you int car or truck. This is my second vehicle I have bought from Jim Tidwell Ford and I can tell you first hand that nobody will work harder to get you into the vehicle that you want at a price you can afford. Andy Lee is the General sales manager and even though the dealership was packed with customers he still found time to work with us and kept us informed with every step of the buying process. Dick Warren was also very helpful with making the deal possible. He was very helpful in showing us how the "Sync" worked and how to program everything. We live in Dalton Georgia and it's about a 90 minute drive to Jim Tidwell Ford in Kennesaw Ga. but It's well worth the trip. It's nice to know that there is still a car dealership that treats the customer like friends. Thank you Andy and Dick, We will be back More

We have bought 3 vehicles from Tidwell but have not used the service department very much. We bought our 2010 Escape from Tidwell in March of this year. It had less than 30,000 miles on it. Had been extre the service department very much. We bought our 2010 Escape from Tidwell in March of this year. It had less than 30,000 miles on it. Had been extremely happy with the car until it died on Highway 92. After letting it sit for a few minutes, it started back up and I made it home. The following day, I did not think anything about it due to a current family crisis and drove the car to work and then had to go to Smyrna. It died on me on I-75! I called for a tow truck and by the time it got there, the car started. Since the tow truck driver smelled of alcohol, I chose to drive it home and thankfully made it. I then took it to Mike in the service department of Jim Tidwell Ford, where I was informed the part needed was not covered under warranty, since it was over 36,000 miles. Mind you, I have had the car LESS than a YEAR! It did not even have 40,000 miles when I took it in!! I did not see any concern that my CAR DIED ON THE INTERSTATE!!! For a LESS than two year old car to have this kind of problem so early, I just wonder if it will make it to 100,000 miles. I am very disappointed in the car, (which I really loved until now), and with the NON-service at Jim Tidwell. More

I went to 5 other dealerships in pursuit of my new vehicle before I went to Jim Tidwell. Steven went over and above to secure me the best possible deal. After it looked like we were at an impasse, the vehicle before I went to Jim Tidwell. Steven went over and above to secure me the best possible deal. After it looked like we were at an impasse, they called me the next day and said they had kept at it and found some other ways to make the numbers work out exactly where I needed them to be. I've heard many dealerships say "we want your business", it is quite another thing entirely for a dealership to PROVE they want your business. These guys are the best and I would recommend them to anybody. More

Set appt to see a vehicle at 6:15pm on 8/13 (given code) Drove 2hrs on the 8/14 and got there "Sold it at 8pm last night". Then wanted to offer another vehicle~~~~Older, more mileage and nothing close. DI Drove 2hrs on the 8/14 and got there "Sold it at 8pm last night". Then wanted to offer another vehicle~~~~Older, more mileage and nothing close. DISHONEST AND NOT TRUSTWORTHY! Believe it was all a set up to get us there......Guess cash money doesn't mean anything anymore. More

Everyone was very helpful in getting us into a vehicle we were happy with as well as meeting our price point. Even though it was very busy that day, everyone remained very professional and kept us informed a were happy with as well as meeting our price point. Even though it was very busy that day, everyone remained very professional and kept us informed as to what was going on. The kid friendly area was wonderful to have while we were waiting with our 2 young children. More

Best service EVER!! If you go there then you must ask for Tim Davis. He could not do enough to help us and made the whole experience great. We had the whole family with us and the kids were made to feel ver Tim Davis. He could not do enough to help us and made the whole experience great. We had the whole family with us and the kids were made to feel very welcome, there lounge and play room are very kid friendly. The finance guy we dealt with was James Miskell, he worked so hard to get us a great deal and was a delight to deal with. Thank you Tim & James we love our new car. More

We found the 2011 Mustang we had been looking for on there web site. Called spoke to Mike. Hoped a plane to Georga, Mike picked us up at the airport. Drove us to the dealership. He showed us the car tol there web site. Called spoke to Mike. Hoped a plane to Georga, Mike picked us up at the airport. Drove us to the dealership. He showed us the car told us all about it, Then we took it for a drive. Loved it. great place to work with. Everone one was very friendly. We drove it back to West Virginia.Oh ya , Pit stop at Pigon Forge Tenn. LOL. Highly Recommend it !! Beverly Metz. More

For the 4th time now and certainly the last time I have allowed the staff at Jim Tidwell Ford in Kennesaw Georgia to not only lie to me about "earning my business&a allowed the staff at Jim Tidwell Ford in Kennesaw Georgia to not only lie to me about "earning my business" but also telling me that if I make the drive to the dealership to work a deal that they would fill my gas tank if no deal was struck. I was also told that my deal would have to wait until the following monday because Mark Berrio didnt have time to work on it.I guess that since we were the only customers at the dealership for the 2 or 3 hours that we were there that he was too busy doing something besides trying to help us buy a car. I was also told by Richard Warren the next day that they were very interested in making a deal with me and that would have to wait until monday to get it done. Mark Berrio told me that he had to talk to Ford and he had to wait until monday when he was not too busy. Later on Saturday I looked on the website and the Edge we were waiting until monday to buy had been sold. I am totally confused as to why they could sell that vehicle to someone else when they were waiting until monday to sell it to us. If while we were there had they ask for a deposit on the vehicle then we would have gladly put down a security deposit but no one ask us to do that. I cannot believe that with a credit score of 666 and 640 is not good enough to buy a preowned suv. If you are a buying customer looking for a good deal on a new or preowned vehicle then save yourself a lot of time and trouble and stay clear of Jim Tidwell Ford. They once were a good place to do business with but all the good staff has seen the light and moved on. I can assure you all that this customer will never return. One last note. After posting this review on this site the General Manager called me and told me that he would get to the bottom of why we were not given an explaination on friday as to why we would have to wait until monday for an answer on our credit.Mr Hays said that someone from Jim Tidwell would call me first thing monday and let us know the outcome. It was almost 4:30 that afternoon and it was only after I called before I got an answer. No thank you. I will not return...... More