Jim Tidwell Ford

60,000 Squawk box My husband and I bought a truck in July 2017. Had such great service that we went back at the end of Aug and purchased and Expedition. Again, great ex My husband and I bought a truck in July 2017. Had such great service that we went back at the end of Aug and purchased and Expedition. Again, great experience with the purchase and loved my dream car. That is until a month later when the squeaking started in the dash. I have gone back 5 times now. 2 of which they kept my vehicle for days but did not even look at it. After the 5th time it made it about 2 days and the squeak came back. It happens more when the weather is warmer and the AC comes on and guess what, it is getting warmer and now that is all I hear EVERYDAY. NOW, I do not even get call backs. On Feb 28th I was told that the mechanic was calling Ford engineering to help solve the problem. Hearing nothing a month later I messaged my salesman again. My salesman said he could not help me anymore because he was leaving. I sent a message to Jim Tidwell through FB. Got a reply from the GM stating he would look into it and call me back by lunch time tomorrow. That was March 28th and guess what again....no call. If you purchase a vehicle from them you will not have a problem. If you need service for any reason then you in for a long ride. I guess the customer service stops when the check clears. I'm told now to maybe take it to another dealership to see what they say. That is ridiculous. That means a day off work to go way off to another ford dealership. My dream Expo is now a nightmare. More

SERVICE SUCKS!!!! Had my car towed there with issues with it shutting down, abs light, 2 keys needed, and the code for the door, from the time I called to schedule ser Had my car towed there with issues with it shutting down, abs light, 2 keys needed, and the code for the door, from the time I called to schedule service the man says it is the fuel pump with out even seeing the car, They got the car on Monday afternoon, by Wednesday NO ONE had called me to even tell me anything, I then called and spoke to my service man BRAYAN who told me they could not replicate the issue and that Ford was sending an EXPERT to look at it. I asked him if they drove the car as it would go a short distance and stop, he said NO, they don't do that bc they would have to have it towed back! Finally he said the fuel pump was bad, $1200 later I was able to pick up my car and I asked if that wasn't the problem what? He said they would give me my money back and fix the car. 2 days later the car leave me on the side of the road AGAIN with same problem, another tow truck bill. Had it towed back and waited for them to call, finally I explained I had a video of what it does and sent that in, told him to have them check the PATS system, as I said to do first and they found an issue with a part and called me, tried to charge me outrageous amount again I said NO. He came back and said he would charge me only the part, ok so I paid another $80, asked him was he sure that was the problem and yes he assured me several times that was the issue and he wouldn't see me again until I needed a tune up! GUESS WHAT??? Yep, a few days later the car left me IN THE RAIN WITH A 18 MONTH OLD BABY! Ugh same problem! I am over this dang company, I want my money back as I was told I would get, now I have a car still not fixed with parts that were not even BAD!!!!! I would give 0 stars but not an option! More

Joe is the worst We have twice brought our truck there for repairs and they have yet to fix or actually do anything to it to repair it. We've had to run the service ad We have twice brought our truck there for repairs and they have yet to fix or actually do anything to it to repair it. We've had to run the service advisor Joe Wilson down through the manager. He has failed over and over to return calls or even get our car looked at tiimely. We will not be using them again. More

Lack Integrity Did not keep their word. Spent 2 evenings negotiating a deal with them on a pre owned vehicle and they agreed to drop it off at my mechanic to check i Did not keep their word. Spent 2 evenings negotiating a deal with them on a pre owned vehicle and they agreed to drop it off at my mechanic to check it out. Instead, they sold it and didn’t even let me know. I had to call and leave a message. They finally texted me to say sorry but it was sold. More

Terrible Decline in Service I don't know what happened, but there service is sub standard. I don't know if it's bad hiring or leadership but it is not good. Have been coming he I don't know what happened, but there service is sub standard. I don't know if it's bad hiring or leadership but it is not good. Have been coming here for 12 years and will happily move on to a place that values my business and honors my trust in their brand. More

RUN!! Worst ford dealership around hands down. The lack of communication from your service advisor Joe is unbelievable. You guys replaced my transmission mo Worst ford dealership around hands down. The lack of communication from your service advisor Joe is unbelievable. You guys replaced my transmission month long process (not all on you guys for the length of time). I also was told the radio was fix definitely not the case. Hey at least someone got paid for “fixing it” Also, when I received my car it was filthy. Definitely terrible experience all the way around. I will say the G.M. Jeremy a nice guy that’s the only good thing I can say about this place. More

Absoultly terrible service I have driven Fords for over 50 years in various areas of the country. I have always taken them to Ford dealerships for my servicing needs. For the I have driven Fords for over 50 years in various areas of the country. I have always taken them to Ford dealerships for my servicing needs. For the most part I have been satisfied with the work performed, my interaction with the service advisors, and the assurance that Ford Service stands behind their work. For 10 years that included Jim Tidwell Ford. Having said all that, Jim Tidwell Ford’s service department has eroded into the most dysfunctional operation I’ve ever experienced. It all started August 2017 when I brought my 2013 Mustang in for Service/Diagnoses because error codes were preventing passing emissions testing. It was eight weeks before my car was returned, not 8 days but 8 weeks! After the first week I would call several times a week to get the status, but there never any return calls. I would have to physically drive to the dealership and corner a Service Advisor to tell me some lame stories about why it wasn’t ready. After 6 weeks of this BS I was to the point of taking my car to another dealer. This finally prompted the new Service Manager Pat Carroll to speak me. He said he would personally oversee the work on my car and get it quickly resolved. It took another 2 weeks to get my car, so much for personal involvement. As it turned out the PCM had to be replaced. My Mustang is a R3 Roush which might have complicated matters somewhat, but 8 weeks? Also, I never received my copy of the shop work order. I have no documentation of this visit. In January 2018 I took my Explorer into Tidwell’s Service Department to diagnose a “Service Engine Soon” light. I made an online appointment for Tuesday at 9:30. I arrived at the appointed time and was told they would be unable to look at it until the next day. What good is an online scheduler if they can’t honor the appointment? Come Thursday and Friday there were no calls from Tidwell as to the diagnosis/estimate. I called both days and never got a return call. I drove to the dealership on Saturday only to find out they had diagnosed the problem earlier in the week, but had not contacted me to authorize the fix. The car had unnecessarily been sitting for most of the week. One week to diagnose and replace a fuel rail pressure sensor for well over $680. What is needed is for Tidwell Ford to put “Service” back in their Service Department. Until then I will be going elsewhere. More

Horrible Customer Service I purchased a used vehicle in November. Two days later I went to pick the car up it had not been cleaned and the gas tank was not filled as they had p I purchased a used vehicle in November. Two days later I went to pick the car up it had not been cleaned and the gas tank was not filled as they had promised. I had to wait for the gas and didn't get the car cleaned. Then I was given a paper saying I was leading the car because they couldn't get the temporary tags printed. I was promised it would be fixed the next day. After several days I called and was told that the taxes on the car hadn't been paid. I will be another week. Two weeks later I was told that they sent the taxes to the wrong county that they would overnight the check that day to the correct county and call me. I've called twice a week since and left several messages with no response. Today i asked for the used car manager and he seemed ubbothered by what I told him. Do not use this dealership! A month later I still don't have tags on my car! More

Great "Service" Provided I received excellent customer service from Brayan Morales. He went above and behind to make sure that I received my car back the same day after my car I received excellent customer service from Brayan Morales. He went above and behind to make sure that I received my car back the same day after my car had been towed to the dealership on a Saturday. I was told that my car wouldn't be ready until Monday but Braylan was able to get my car ready by the close of business on Saturday. Brayan, way to deliver on customer service!!! I have purchased 2 Ford vehicles in the last 1 1/2 years and I will come back for a 3rd Ford vehicle. More

Performed work that was not wanted Brought in a F250 for oil change & tire rotation. They changed the oil, did not rotate the tires & performed other work. I called the next day & he Brought in a F250 for oil change & tire rotation. They changed the oil, did not rotate the tires & performed other work. I called the next day & he said they would refund me the entire bill. 3 weeks late there still isn't a credit on my credit card. Called again & he said they would credit the credit card. Ten days later still no credit. Called again & left a message on voicemail. Still have not heard back. Poor customer service. Will be going to another dealer for service for now on. More