Jim Tidwell Ford

Should a 2016 vehicle with 42,000, normally driven miles need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this d need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this dealership under warranty) that the subframe, transmission, wheels and struts were involved in the removal process? Is it possible, considering that a CV axle was damaged in this repair process and had to be replaced, that after replacing the motor, something could easily be missed, not tightened or become loose or damaged and need repair? Like the struts? Should that be covered by the 1 year/10,000 mile warranty given by Ford after the motor replacement? Jim Tidwell Ford doesn’t think so and on top of not doing anything, they’ll charge you $170 for it. They only replaced the motor because the problem is too big to ignore. (Google 2.0 eco boost coolant in combustion chamber and save yourself some heartache) After that, it’s stereotypical dealership behavior. They have no integrity and don’t deserve anyones business. More

My 2011 Raptor started making an ticking sound. I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound seemed like a valve train noise and the advisor ensured me the tech said it was a bottom end noise and engine was ruined. I picked the truck up with out having the new engine installed. I just completed fixing the engine noise myself. It required a $30 lifter. How did the tech determine the noise was coming from the bottom end? They quoted me over $12,000 for a new engine and it cost $30 and three hours of my time to install part! Is this the normal outcome of having a vehicle diagnostic performed there? The tech that worked on my truck needs to go back to school of find a different career. I even stated during drop off that the noise was a valve train noise coming from the left valve cover. The tech didn’t even pull the valve cover before requesting a new engine. Unacceptable! More

After calling three times to discuss a simple issue on my Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives were very professional and resolved my issue over the phone. Tidwell had told me to bring it in for a 72 hour diagnostic service and said it could cost approx. $800. to repair without getting any specific details of my issue. The telephone representatives in their service department need additional training in customer service. This experience made me question ever buying my car from them initially. More

I have a 2021 F-150 with an extended service plan. I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months la I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months later, they have no record of this. They told me they would not make me an appointment and hung up on me. This is after leaving a message the day before and not getting a call back. Jim Tidwell is continuing to go down hill. More

I ordered and purchased a 2022 Mustang Mach-E Premium from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and didn't play any games. Before ordering I researched all the Atlanta Ford dealers and read this message from Jim Tidwell's General Manager Jeremy Smith, "If you’re not happy with us for any reason, I invite you to call me, personally. I guarantee to make it right and make you happy." Jeremy very promptly answered all my questions before and after I placed my order. There were no gotchas or surprises and, true to his word, I am very happy. The Mustang Mach-E is amazing. This was my first Ford and it was a great experience. I'll be back to Jim Tidwell Ford for my next purchase. More

Yet another disappointing experience with this very poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was told yes. I said fine and set one up and asked if I could wait for it. They said sure. I walked into the service office and no one looked up to greet me or offer help. There were six advisors just sitting there. I approached one and explained what I needed. Her response is that I would have to leave the vehicle. I protested saying I was told I could wait. She said she would have to ask the "shop foreman". She finally returned and said we could, but it would be at least 4 hours. Wow! We left of course. Never again will I use this dealer. More

Worst customer service. No call back to tell me status of diagnostics and repair. Unbelievable. No call back to tell me status of diagnostics and repair. Unbelievable. More

I am not paying 5000. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. More

I purchased my vehicle on December 28th on December 31st my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New Year’s Eve at night in a vehicle that was less than a week old. I had to get my vehicle tolled that night to my apartment because I could not drive it. I called the dealership the next day and spoke to the Sales Manager. The same manager that was consistent in me purchasing the vehicle, he showed little to no empathy and told me to put more coolant in the car although ( I told him I did the night before and it just seeped through immediately and spilled all over the ground. He then told me it was my responsibility to get the car towed to the dealership which is a good 45 mins away from where I live. He spoke to me and my parents and gave us EMPTY promises. The only reason I’m giving it a 1-star rating is due to the general manager who was much more pleasant and apologetic in regards to my situation although it still wasn’t handled the way it should’ve been. I told them that I did NOT feel safe in this vehicle as it clearly was not accurately checked before I made the purchase and there was absolutely no coolant in my car to begin with which caused a pipe to burst. They gave me a rental for a couple days and within that time frame I received calls from what felt like every single person working at the dealership, people who I had NO idea who they were. We asked for my money and my traded in car back if they were unable to give me another vehicle that was brand new with the upgrades that I had on my original mustang. They FAILED to do either. I love my car but really wish I would have purchased it at another dealership because these type of experience is UNACCEPTABLE. I’m writing this review to save someone the time, the money, their safety and not to purchase a vehicle at this dealership. More

This dealer is very hard to get anything done. First it was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came fr was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came from Calif where the humidity is much lower than Georgia. It took 2 months for the lug nuts to swell so much that the factory tools would not go on to remove them.. i am glad I caught this in my home and not roadside. Tidwell would do NOTHING except sell the same 2 part nuts that will swell again. The latest is the firmware update for the SYNC system and the map database.. I did not expect them to tell me anything except the versions of these system. Mt numerous phone calls to the service manager and a couple advisors were never returned. No effort was even made to respond to my questions. More