Jim Tidwell Ford

Daniel R took extraordinary efforts to obtain my requested price which I thought was unobtainable. He researched every possible rebate and business bonus cash offer available. From my perspective he requested price which I thought was unobtainable. He researched every possible rebate and business bonus cash offer available. From my perspective he went above and beyond in delivering on what he said he could deliver. Then he handed me over the Anna L who got me out the door with minimal delay and a professionalism I will never forget! My thanks to the two of them for making my experience fantastical fun More

THEY RUINED MY SHELBY GT350!!!!I took my 2018 Shelby THEY RUINED MY SHELBY GT350!!!! I took my 2018 Shelby GT350 for a new AC compressor. They fixed it then found out there was a clutch and a oil leak THEY RUINED MY SHELBY GT350!!!! I took my 2018 Shelby GT350 for a new AC compressor. They fixed it then found out there was a clutch and a oil leak issue they fixed that. After 45 days. I drove the car home now I get a " see the manual light" and the transmission kicking in and out. Keep in mind I went in for a ac compressor now I have transmission problems. Took it back they had it for 2 more days they then told me they Broke the oil dip stick and broke the clutch sensor on the pedals when fixing my car. And that this was causing the see manual light and the car fail to start up.(keep in mind they broke it, the car came fine with no broken parts) After they replaced what they broke the car still had the same see manual light problem. Now my car doesn't start up until the 10th time of pressing the button. They have completely ruined the Drive quality and probably ruined my vehicle transmission. Went here for a simple problem now I have to go to another ford dealership for another month or so to fix the issues they broke. Spoke with the following managers Michael Colletti Service Director Jeremy Craig Service Manager Jeremy Smith General Manager All of these managers have done nothing but wasted my time and ruined my car and my experience as a Ford consumer. Called the GM and instead of a solution and explanation of why his TECHs where breaking every part in my $65,689 Shelby GT350 while messing up the transmission and wasting 45 days of my time. He told me to go to another dealership because it's under warranty. So everyone PLEASE GO TO ANOTHER DEALER SHIP!!!!! I've wasted 300 on gas and 5 days of work dealing with these unprofessional individuals who instead of finding solutions caused problems for my car and caused me personal stress. They never answer the phone and when they do they give you the round around. General Manager did nothing for me to fix my issue. Remember they took 45 DAYS!!!! And now My car is worst than ever with only 9k miles 2018 Ford Mustang Shelby GT350. Honestly I'm scared to see what else they have broken. I should of just taken the ac compressor out my self and thrown it away. Waste of time and I hope they read this review. To hopefully give future customers better service. They have treated me and my vehicle horrible. Absolutely horrible. Very unprofessional and giving me an unsafe vehicle!!!!! More

Best Car buying experience ever I bought a new 2019 Ford F150 King Ranch from this dealership and it was the absolute best buying experience I have ever had. It all started with Anna I bought a new 2019 Ford F150 King Ranch from this dealership and it was the absolute best buying experience I have ever had. It all started with Anna Long the sales person that reached out to me when I contacted the dealership. She was absolutely the best at keeping everything clear so that I could make an educated decision on all the numbers. She continue to keep me informed on where we were in reference to price and payments. She also got Clint involved and together got a great deal on my King Ranch. When we arrived at the dealership we were greeted by Clint and then Anna and within minutes we were in the finance office with Cody and he laid out everything so that we knew exactly what the payments were just like they said. I could go on and on about what a great deal we got and about the friends we made at Jim Tidwell Ford but don't take my word for it. Go see Anna Long and Clint Hatfield and Cody Chafin and let them prove to you that there is no better car buying experience in the Atlanta area. Tell em' Joe Burrell sent you More

bad service and parts department went in for recall and problems with cruise control. Bought the truck from these people. The parts have been on order for one month now, still no ca went in for recall and problems with cruise control. Bought the truck from these people. The parts have been on order for one month now, still no call as to schedule for service for these parts. I will not buy a truck or car from these people again, nor will I ever take my other cars to this place for service. More

Worst customer service ever. Even after I bought a new truck and came to pick it up. No service, no thank you from manager nothing. Still waiting after over a week for bedcover to be installed and take de truck and came to pick it up. No service, no thank you from manager nothing. Still waiting after over a week for bedcover to be installed and take delivery. Been at the dealership for over 2 hours now!!! No one even cares here! More

I bought a used truck about a week ago. Part of the deal for me buying it was that they needed to do a full detail on the truck. While it took a while to do the paperwork, it wasn't too bad. When I was done for me buying it was that they needed to do a full detail on the truck. While it took a while to do the paperwork, it wasn't too bad. When I was done with that, I was told they were still detailing it. So I sat around for another hour and a half to two hours. Finally the truck came around and it was still wet as if it were just out of the wash, so I thought the job was done. After getting into the truck though, it was clear that they had sprayed some water on the outside of it and drove it around. The inside had not been touched at all. I'm still not sure what took so long on a detail, that they didn't even do, but I assume they forgot about their customer. The girlfriend and myself were starving, and were honestly just tired of sitting around, since it had been hours. So we just left. I went the next day and had it detailed properly by someone else. Honestly I don't like people /companies who don't keep their word. That is why I would say avoid Jim Tidwell Ford. If they can't respect their word, my time, and my patronage then I can't expect them to be trustworthy for service, sales, or financing. Update* They reached out and paid for the detail they originally agreed to do. I adjusted it accordingly . More

5 hr oil change Bought a new Raptor December 2018, made it 7 months before transmission went at 7,000 miles out of state. Tidwell didn’t want to speak to me about 3 w Bought a new Raptor December 2018, made it 7 months before transmission went at 7,000 miles out of state. Tidwell didn’t want to speak to me about 3 weeks without a vehicle plus $1,200 in shipping cost to bring it back to Georgia. Additionally to date I’ve had 2 oil changes that have taken in excess of 4 hours to complete. I purchase 3-5 cars yearly, never again a Ford and never from this dealer. More

No service ! I own a 2018 Mustang GT that is also equipped with Roush supercharger. In April I started having some issues with a vehicle and decided to take it bac I own a 2018 Mustang GT that is also equipped with Roush supercharger. In April I started having some issues with a vehicle and decided to take it back to Jim Tidwell Ford. At first everything seemed to be fine although I had to wait approximately 2 weeks on a part that was out of stock. After the part arrived vehicle was released to me but unfortunately still exhibiting the same problems. I went back to the dealer and left the car for repair. Since that time its been almost 4 months. During that time I felt that I am not getting a proper customer service so I decided to complain and I was taken to a person responsible for overseeing their service dept. Gentleman whom I talked to was very nice and apologetic and promised to personally inform me on the progress of the work. About two weeks ago Ford Motor Company made a determination that the problems with my vehicle are not caused by any of their systems even though they do not have an idea what is causing the problem and pointed a finger to Roush Performance. They decided to remove my rental car coverage and this same time the same supervisor in not so subtle way was telling me to take the car somewhere else. Displeased with the customer service I decided to leave a review which had upset the supervisor and he decided to retaliate and so he informed me that he will no longer perform any work on my vehicle and that both I and my vehicle are no longer welcome on the property. I tried to point that my review is a description of my experience and that it should serve him as a chance to improve their customer service to which he replied that he doesnt care about my experience because I am not a paying customer and to top it off his store lost $700 to cover my rental car. 4 months and counting I still have issues with my vehicle and no fix in sight. More

DO NOT GO HERE STAY FAR AWAY. DO NOT USE THIS DEALERSHIP. I scheduled an appointment for a recall and another issue with my F150. I was informed when making my appoi STAY FAR AWAY. DO NOT USE THIS DEALERSHIP. I scheduled an appointment for a recall and another issue with my F150. I was informed when making my appointment that the recall takes at least 4-5 hours which I was OK with and planned to just work at the dealership while waiting. The gal on the phone even told me I could take the shuttle somewhere if I needed to. I drove an hour to this appointment. Upon showing up, I was informed they wouldn't be able to get to my truck that day. They were not willing to do anything to help me and they were not apologetic at all for my making an appointment, driving an hour to my appointment, and not being able to even honor my appointment. The guy offered a rental car until the next day... but they wouldn't even begin working on my truck until the next day.. so why would I rent a car when my truck wasn't even being worked on?!? I have NEVER experienced such TERRIBLE customer service in all my life. I left a message with the manager to see if anything could be done. The manager never returned my call. I am absolutely dumbfounded at the terrible treatment I received from this service center. I wasted hours in the car for a SCHEDULED APPOINTMENT which they refused to honor. I will never return to this dealership for anything and advise everyone else to stay far, far away from this dealership. More