Jim Tidwell Ford

Lack of communication was ridiculous. 41/2 days to do oil change , brakes, and a recall item. I could not get an answer from anyone. I finally had to turn it over to my spouse and was fin 41/2 days to do oil change , brakes, and a recall item. I could not get an answer from anyone. I finally had to turn it over to my spouse and was finally able to speak with the service manager More

It feels very personalized when you’re there. It’s a big dealership but you don’t get that you’re just a number feeling . I’ve used them for service and just recently bought a used truck from the It’s a big dealership but you don’t get that you’re just a number feeling . I’ve used them for service and just recently bought a used truck from them . It was a pleasant experience More

The crew toke care of my truck, really good attention, definitely I will come back definitely I will come back More

I have nothing but praise for the Jim Tidwell Ford Service Department. We began coming here in 2023. On April 24, 2025, Justin, Service Advisor, took care of our our 2020 Ford Escape. I was there to Service Department. We began coming here in 2023. On April 24, 2025, Justin, Service Advisor, took care of our our 2020 Ford Escape. I was there to get an oil change and tire rotation. The tech completed a multi-point inspection and found our battery was near expiration and tested poorly. Shortly thereafter we had a fully serviced vehicle and a new battery so we can travel with confidence. Another great job done by the crew at Jim Tidwell Ford. More

Nestor was polite and informative. I got an oil change in the time that was estimated. I was able to use my Ford Pass points, so no out of pocket expense. Thanks! I got an oil change in the time that was estimated. I was able to use my Ford Pass points, so no out of pocket expense. Thanks! More

Everyone was really nice and pleasant. That made my experience that much better. I really would recommend this dealership to anybody. That made my experience that much better. I really would recommend this dealership to anybody. More

Awesome people, didn’t rush or push to buy. Listen to my thoughts and views on what I want to purchase, Was a easy buying experience, took less then half hour to find what I needed, Great f Listen to my thoughts and views on what I want to purchase, Was a easy buying experience, took less then half hour to find what I needed, Great financing department even better they were able to get the paper work setup through LGE once they found out I’m a member, Over all 10/10 great folks there. More

Jim Tidwell Ford staff always does a great job with all my vehicles when I bring them i. For service. Patrick was my service advisor and he did a great job from start to finish. my vehicles when I bring them i. For service. Patrick was my service advisor and he did a great job from start to finish. More

Awesome experience as always. Justin was very nice and extremely professional. I’ll be back. Justin was very nice and extremely professional. I’ll be back. More

The service dept was right there to help and take care of updates needed on my car. Called for a time for service and the employee was right there to help. updates needed on my car. Called for a time for service and the employee was right there to help. More