Jim Tidwell Ford

Dealer called me for a minor recall. Provided an eleven AM reservation time and stated repair would be completed in three hours. Car was not ready until after five PM the next day. Car Provided an eleven AM reservation time and stated repair would be completed in three hours. Car was not ready until after five PM the next day. Car smelled like a grease pit. More

First time at Tidwell Ford with this car (Lincoln MKC). Service Advisor Justin and the Service Department provided me with Excellent / Outstanding customer service and support. I highly recommend Service Advisor Justin and the Service Department provided me with Excellent / Outstanding customer service and support. I highly recommend Jim Tidwell service department. More

We asked to have tire pressure light reset and even though tires were rotated, it was not done. though tires were rotated, it was not done. More

Very clean and the staff was very friendly and professional. Nordeen was truly wonderful to work with. professional. Nordeen was truly wonderful to work with. More

Very comfortable location, easy to access, very clean facility, all employees very accommodating and helpful facility, all employees very accommodating and helpful More

I don’t know if you dealership is going through staff changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come ba changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come back to me last month and with my F150 it took 2 to 3 days. I hope you guys could come up with a dealership is going through staff changes. I’m glad that the job is thorough but the turnaround on receiving your vehicle back is horrible. My explorer it took about a week to come back to me last month and with my F150 it took 2 to 3 days. I hope you guys could come up with a better solution on the fixing of the vehicle. If not, I will be taking my car to another major Ford dealer ship trying to give you guys the benefit of the doubt. More

Tidwell Ford was professional and courteous during my service appointment. They completed the service in the time mentioned and answered my multiple questions. This was my first time using the service de service appointment. They completed the service in the time mentioned and answered my multiple questions. This was my first time using the service department and I will return for subsequent service. More

Quick service for a 100,000 mile service. Everything done professionally and limited down time. Everything done professionally and limited down time. More

Jonathan was awesome! Handled my time at the dealership effectively and efficiently. He truly cares for his customers. Also very knowledgeable and considerate! Look forwa Handled my time at the dealership effectively and efficiently. He truly cares for his customers. Also very knowledgeable and considerate! Look forward to my next visit! More

Was not inform on first call that making appointment (8:30AM) not explained did not mean car being services upon arrival.(RECALL) Indicated upon scheduling I would wait for my car. This did not happen (8:30AM) not explained did not mean car being services upon arrival.(RECALL) Indicated upon scheduling I would wait for my car. This did not happen service advisor informed me two cars ahead would need to leave had to call for a ride home. My service extended two days and upon arrival vehicle was completed but paperwork of service was not. Told would be sent as of this date I have not received any paperwork. In addition received two recalls only one could be accomplished. Found this also questionable second recall has to do with clips on windshield I was driving on the Interstate and rubber molding on passenger came loose and one on drivers side was also coming loose. Very interesting this had never happen before only after being in service department? Very disappointed in my encounter and have strong concerned I would risk returning for service. More