Jim Tidwell Ford

I ordered and purchased a 2022 Mustang Mach-E Premium from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and from Jim Tidwell Ford and was really happy with team: Oscar Mora, Davian McEwan, and Jeremy Smith. They were extremely professional, responsive, and didn't play any games. Before ordering I researched all the Atlanta Ford dealers and read this message from Jim Tidwell's General Manager Jeremy Smith, "If you’re not happy with us for any reason, I invite you to call me, personally. I guarantee to make it right and make you happy." Jeremy very promptly answered all my questions before and after I placed my order. There were no gotchas or surprises and, true to his word, I am very happy. The Mustang Mach-E is amazing. This was my first Ford and it was a great experience. I'll be back to Jim Tidwell Ford for my next purchase. More

Yet another disappointing experience with this very poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was poorly managed service department. Called the service line explaining that I needed a new key for my Ford Van. Asked if I needed an appointment was told yes. I said fine and set one up and asked if I could wait for it. They said sure. I walked into the service office and no one looked up to greet me or offer help. There were six advisors just sitting there. I approached one and explained what I needed. Her response is that I would have to leave the vehicle. I protested saying I was told I could wait. She said she would have to ask the "shop foreman". She finally returned and said we could, but it would be at least 4 hours. Wow! We left of course. Never again will I use this dealer. More

Worst customer service. No call back to tell me status of diagnostics and repair. Unbelievable. No call back to tell me status of diagnostics and repair. Unbelievable. More

I am not paying 5000. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. 00 over factory price on a maverick. I am buying a Honda Ridgeline. Thanks Mike. More

I purchased my vehicle on December 28th on December 31st my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New my vehicle went into low power mode as my car was notifying me that “engine coolant was over temperature”. I was stuck on the side of the road on New Year’s Eve at night in a vehicle that was less than a week old. I had to get my vehicle tolled that night to my apartment because I could not drive it. I called the dealership the next day and spoke to the Sales Manager. The same manager that was consistent in me purchasing the vehicle, he showed little to no empathy and told me to put more coolant in the car although ( I told him I did the night before and it just seeped through immediately and spilled all over the ground. He then told me it was my responsibility to get the car towed to the dealership which is a good 45 mins away from where I live. He spoke to me and my parents and gave us EMPTY promises. The only reason I’m giving it a 1-star rating is due to the general manager who was much more pleasant and apologetic in regards to my situation although it still wasn’t handled the way it should’ve been. I told them that I did NOT feel safe in this vehicle as it clearly was not accurately checked before I made the purchase and there was absolutely no coolant in my car to begin with which caused a pipe to burst. They gave me a rental for a couple days and within that time frame I received calls from what felt like every single person working at the dealership, people who I had NO idea who they were. We asked for my money and my traded in car back if they were unable to give me another vehicle that was brand new with the upgrades that I had on my original mustang. They FAILED to do either. I love my car but really wish I would have purchased it at another dealership because these type of experience is UNACCEPTABLE. I’m writing this review to save someone the time, the money, their safety and not to purchase a vehicle at this dealership. More

This dealer is very hard to get anything done. First it was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came fr was wheel lug nuts so swollen that they could not be removed. This is apparently a FORD system problem that is absolutely insane. My Escape came from Calif where the humidity is much lower than Georgia. It took 2 months for the lug nuts to swell so much that the factory tools would not go on to remove them.. i am glad I caught this in my home and not roadside. Tidwell would do NOTHING except sell the same 2 part nuts that will swell again. The latest is the firmware update for the SYNC system and the map database.. I did not expect them to tell me anything except the versions of these system. Mt numerous phone calls to the service manager and a couple advisors were never returned. No effort was even made to respond to my questions. More

Came over two hours to "look" at a new F150, brought my trade with me as well, cleaned up, cause I wanted top dollar. So before I made the trek over from Alabama, I was put in touch with Ally, who happen t trade with me as well, cleaned up, cause I wanted top dollar. So before I made the trek over from Alabama, I was put in touch with Ally, who happen to be a rep at a call center in Texas, but was soon forwarded to Ty. Generally, I am not happy, because I do my due diligence researching who I want my sales agent to be, but it turned out great. Ty had the truck I was looking for in stock, just rolled off the truck a few days ago. But alas he had other options as well. So fast forward, I arrive at the dealership, and he comes out with a smile and a good handshake. He takes my keys, and turns it into the sales manager to value my trade. We take a look at the truck I came to see. Its loaded with a couple options I didn't expect, or really want, but also has some I was teetering on the edge of changing with my existing order for one I had previously placed in Alabama. I test drive it, side streets, highways, red lights, all off it. Great truck... but pull into the dealership and he tells me about another almost just like it in a different color... im listening. We go scope it out, I like this one too, black is a bit basic for me, but it has the longer bed, and no dealer add ons. I test drive it too with no hesitation from Ty. Just as helpful as can be. When im done we park them side by side and start comparing. I made a decision. Well here comes the numbers... the sales manager insults me by offering way less than book on my current truck, I demand my keys back, and Ty knows im upset. I throw a bit of attitude around, expressing my anger, and they rebuttal with a couple grand more. We hash out some more numbers, and we get to where I feel comfortable. Lets do the deal! Here come the long drawn out part, Ty works hard to get the paperwork together, documents signed, everything in order to be submitted to Ford Credit. The paperwork is almost more grueling than actually signing for the car. The sales manager comes back to me wanting money down, in this business I know everything can be negotiated. I rebuttal to him, offer lower cash down, and 45 mins later we are in the finance office finally signing paperwork. Deals can fall apart in F&I but he wasn't too pushy offering coverages, we declined, no more said. Ty helped clean the trade in out, move things over to our new truck, went and got us a quick bite to eat (thanks to Mr. Smith who offered) as everyone was getting hangry, and took a quick photo to add to his growing list of clients. He offered to help set up the Ford Pass, we were one step ahead of him, he thanked us for our business, I apologized for being the "jerk" I had to be earlier in the day, and we drove off the lot in our amazing 2021 F150. Thanks to Ty Davidson & Jeremy Smith. Your hospitality was outstanding. I deducted one star for the sales managers...cause well you know, they could have given me more for my trade. I overall recommend Jim Tidwell Ford for the purchase of a new or preowned vehicle. Go see Ty, and tell em I sent ya! More

They’ll offer cars for sale on their website and induce you to fill out a credit application thinking you’re reserving a vehicle. Then, once your credit has had a hard inquiry, they will tell you that veh you to fill out a credit application thinking you’re reserving a vehicle. Then, once your credit has had a hard inquiry, they will tell you that vehicle is sold and try to upsell you on more expensive vehicles. More

Worst dealership ever. If you are looking for a car, then never buy it form here. Our dealer name is Steve, he is so freaking mean and rude. We bought a car from here and it’s not even a month and there is s never buy it form here. Our dealer name is Steve, he is so freaking mean and rude. We bought a car from here and it’s not even a month and there is some issues with a car. We came here and he was like I can’t do anything, like xxx. More

Worst service I have ever had and I have been having my car serviced there every six months for many years. I called for and appointment because my car is up for service March 22. I spoke with a service car serviced there every six months for many years. I called for and appointment because my car is up for service March 22. I spoke with a service rep and he wanted to know who my last service rep was; I was there in September but I did not remember who the service rep was because I have a different one every time and it should be on record on my paper work. my car is leaking oil and i need it serviced. thank you for your no service. I can't wait until Late April to get my car serviced and because I don't know the name of my last service rep. I don"t know the name of the person I spoke with. More