Jim Tidwell Ford

Never answered my questions. I got what seemed to be robo response from 2 people but still no answers. Took my business elsewhere. I got what seemed to be robo response from 2 people but still no answers. Took my business elsewhere. More

Thank you Jim Tidwell Ford. .I would like to start off by thanking DeShawn Hardnick for calling me and giving the opportunity to buy the EXACT truck I've been looking for since M .I would like to start off by thanking DeShawn Hardnick for calling me and giving the opportunity to buy the EXACT truck I've been looking for since March 2022.. hes a class act...Then I would like too thank Mike Shisavan in finance for making the deal go so smoothly and efficient but rapid..then there's Jay Parker the sales manager...Jay made me feel as I was part of the family at Tidwell Ford...Jay made the transition of my trade-in and new truck swap super easy as I live over 400 miles away..thank you Jay...and for anyone reading this, the deal was done on a Thursday and was in my new truck on Friday noontime...yall ROCK in Georgia my new friends...THANK YOU GUYS!!!! Call Tidwell Ford..... Jarrod.. More

management of service dept. is poor. I was told to come in on a Saturday by scheduling team for a recall item. I asked them to make sure part was in stock and could be done on is poor. I was told to come in on a Saturday by scheduling team for a recall item. I asked them to make sure part was in stock and could be done on sat. She said yes. Got up bright and early on my day off at peak of high gas prices to go to dealer . Git there and was informed they don't do recall jobs on Saturday. Sent an email why this happened and what i could expect to get it taken care of and never heard back. Woman at service dept. said if I brought during week it would be handled. This time i decided to set up appt on line for oil change and recall item. In comments section I asked if it can be confirmed that part was still in stock and that it could be done and to please reply and confirm Day before appt I still had not heard a thing. I called service dept. and was told any recall would need a few weeks ahead of time to be scheduled out. ( despite being told to just bring it in during week and it would be handled). So you cant get work done online or by calling or expect a response. Time to try a different ford dealer for this stuff, More

I got my 21 Ford Edge oil changed on Saturday July 9, 2022. When I got home I lifted the hood to find oil sprayed all over my engine bay, the underside of my hood, windshield wipers and the lower part of 2022. When I got home I lifted the hood to find oil sprayed all over my engine bay, the underside of my hood, windshield wipers and the lower part of my windshield. I called and left a message for the Service manager Mr. Sims. When he returned my call and I explained what happened, all he would do is apologize. I decided to look at my dash cam video this morning. This dash cam records continuously even when parked. I can see my car being driven into the service bay, the tech lifting the hood and then there is a 30 minute gap in the video while the oil change is supposedly being done. (The ONLY way there would be a gap in the video sequence is if someone disconnected the power to my dash cam). When the video resumes there are three techs standing there, one of them is laughing and one of them is casually wiping stuff around my engine while staring directly at the camera. I wish I had the microphone turned on, I would have loved to hear what they were saying. I will never go back To Tidwell Ford again for any kind of service! More

Disappointed with the service department. I'm on my 4th Ford. My wife's explorer had a recall so I set up an appointment. I was planning on leaving my wife's car there all day to replace t I'm on my 4th Ford. My wife's explorer had a recall so I set up an appointment. I was planning on leaving my wife's car there all day to replace the roof rack. I assumed that when I made the appointment and received the confirmation, they knew I was coming. I was informed that the scheduling department is not local and means nothing. This was a Friday. I was told that If I left her car over the weekend they could maybe get to it by Tuesday. Absolutely not. Very disappointed. More

I purchased a 2021 Ford Explorer a year ago, and my AC is already broken! Takes several days for them to even diagnose what’s wrong with your car, the service underwriters don’t know the difference between a already broken! Takes several days for them to even diagnose what’s wrong with your car, the service underwriters don’t know the difference between an engine and a tail light, and everyone at this dealership is flustered and confused. We weren’t offered a car rental until we got the General Manager involved, and our service writer Johnny has absolutely no service or communication skills. They told us they couldn’t find the source of the AC leak, so they suggested we pick it up broken, drive it around with the AC charge, and come back when it breaks again (what?). Expect to follow up with them yourself about what’s going on, when your car will be done, etc. Don’t expect a clear explanation of the work performed or a genuine smile from staff (the smiles are only located in the sales department). Currently taking bets on how long my AC stays cold and looking for suggestions for reliable SUVs. [UPDATE: Jim Tidwell Ford has made absolutely no attempts to discuss my complaints or right their wrongs. They sent me a general customer service email that is obviously a canned response. No phone call or sincere apology about my brand new vehicle not actually being repaired by their service team. STAY AWAY FROM JIM TIDWELL FORD. They do not care about your business, their products, or the customer experience] More

Should a 2016 vehicle with 42,000, normally driven miles need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this d need a $2300 repair for the front struts? Is it possible when that same car needed it’s motor replaced over a factory defect (performed at this dealership under warranty) that the subframe, transmission, wheels and struts were involved in the removal process? Is it possible, considering that a CV axle was damaged in this repair process and had to be replaced, that after replacing the motor, something could easily be missed, not tightened or become loose or damaged and need repair? Like the struts? Should that be covered by the 1 year/10,000 mile warranty given by Ford after the motor replacement? Jim Tidwell Ford doesn’t think so and on top of not doing anything, they’ll charge you $170 for it. They only replaced the motor because the problem is too big to ignore. (Google 2.0 eco boost coolant in combustion chamber and save yourself some heartache) After that, it’s stereotypical dealership behavior. They have no integrity and don’t deserve anyones business. More

My 2011 Raptor started making an ticking sound. I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound I took the truck in and requested a diagnostic. The advisor contacted me and explained that the truck would need a new engine. I told them the sound seemed like a valve train noise and the advisor ensured me the tech said it was a bottom end noise and engine was ruined. I picked the truck up with out having the new engine installed. I just completed fixing the engine noise myself. It required a $30 lifter. How did the tech determine the noise was coming from the bottom end? They quoted me over $12,000 for a new engine and it cost $30 and three hours of my time to install part! Is this the normal outcome of having a vehicle diagnostic performed there? The tech that worked on my truck needs to go back to school of find a different career. I even stated during drop off that the noise was a valve train noise coming from the left valve cover. The tech didn’t even pull the valve cover before requesting a new engine. Unacceptable! More

After calling three times to discuss a simple issue on my Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives Ford and being put on extended hold, I resorted to calling The Ford Motor Company to file a formal complaint. The Ford Motor Company representatives were very professional and resolved my issue over the phone. Tidwell had told me to bring it in for a 72 hour diagnostic service and said it could cost approx. $800. to repair without getting any specific details of my issue. The telephone representatives in their service department need additional training in customer service. This experience made me question ever buying my car from them initially. More

I have a 2021 F-150 with an extended service plan. I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months la I have 3 recalls on the truck and was have already had it in to the service center for a grinding noise and told they would order a part. 6 months later, they have no record of this. They told me they would not make me an appointment and hung up on me. This is after leaving a message the day before and not getting a call back. Jim Tidwell is continuing to go down hill. More