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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
740 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 740 reviews

September 08, 2023

Service was slow. 2 hours for an oil change! Ugly! I was told that they were short on help! More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Sep 19, 2023 -

Jim Tidwell Ford responded

We apologize for the inconvenience you experienced with the slow service during your recent oil change. We understand that your time is valuable, and a two-hour wait is not ideal. We sincerely apologize for any frustration this may have caused. We appreciate your business! We look forward to the opportunity to assist you in the future.

September 06, 2023

Very pleased with the promptness and willingness to take care of my service needs. Thanks Mike More

by keithbargeron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 09, 2023 -

Jim Tidwell Ford responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 05, 2023

It was bad they put my front tires on the back now I can't drive it shakes like crazy More

by eliseodelgado143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Sep 07, 2023 -

Jim Tidwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Jim Tidwell Ford responded

I apologize that you experienced the issue with your tires and the resulting shaking problem. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jsmith@group1auto.com. Jeremy Smith General Manager jsmith@group1auto.com

September 02, 2023

Great staff, fast efficient and caring! ! Chantz D at Jim Tidwell Ford was great. Deal closed in less then 30 minutes More

by Lifechess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chantz D Jim Tidwell Ford
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Sep 06, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

September 02, 2023

Jonathan was a great help in helping me with questions and concerns I had about my vehicle, freshened up my key too, much appreciated More

by Shurad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Streetm
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Sep 06, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 31, 2023

Excellent Service I dropped my car off around 7 and if was finished around 10:15 More

by darrylbailey0255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandi Orltz
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Sep 04, 2023 -

Jim Tidwell Ford responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.

August 31, 2023

This dealership normally gets my vehicle back in a timely manner. The service staff is always helpful. More

by mahartzog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Spurling
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Sep 04, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 25, 2023

In and out quickly. 100,000 mile service done and was ready in no time. Excellent communication from both the tech and the advisor. More

by Rcw1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Patrick Smith, tech name is unknown by me
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Sep 06, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

August 25, 2023

Great service and timely. Work accomplished when promised. Device people were helpful and the waiting area was clean and comfortable More

by jamntaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Sheetman
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Sep 02, 2023 -

Jim Tidwell Ford responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 19, 2023

Sandy in the service department is a Rock star! !! Makes everyone seem so important and welcomed. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy!
Report | Print
Aug 26, 2023 -

Jim Tidwell Ford responded

Thank you for your kind words for our staff! We are very happy to hear that we were able to provide you with an enjoyable experience!

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