Jim Tidwell Ford

Purchasing my new truck from Jim Tidwell Ford was a great experience.. My Salesman Brandon, was very knowledgeable and a pleasure to work with while ordering my truck. When it arrived, he took care of the ex experience.. My Salesman Brandon, was very knowledgeable and a pleasure to work with while ordering my truck. When it arrived, he took care of the extras I ordered and we set up a time for me to come in and do the financing. I was connected with Damane and he had everything ready and the process went very smooth. Afterwards, Brandon walked me to my new Tremor and showed me the features and walked me through my phone set up. The overall experience was fantastic and I highly recommend them! More

Excellent service. I would highly recommend them. They treated me extremely well and made sure I was completely satisfied. I would highly recommend them. They treated me extremely well and made sure I was completely satisfied. More

Josh was great! Extremely helpful! Will definitely use Jim Tidwell Ford as our dealer of choice even though we didn’t buy the Bronco from them! Extremely helpful! Will definitely use Jim Tidwell Ford as our dealer of choice even though we didn’t buy the Bronco from them! More

Each time I go to Jim Tidwell Ford for car service & repair, their Customer Service department DISAPPOINTS me in some kind of way. Today, I went for an “Oil Change”. TWO Hours and THIRTY Minutes later, repair, their Customer Service department DISAPPOINTS me in some kind of way. Today, I went for an “Oil Change”. TWO Hours and THIRTY Minutes later, I was urgently requesting the completion of my vehicle. I needed to leave for an important meeting that I couldn’t reschedule. I’ve decided it’s time to find another Ford Dealership for future service. The time before this I scheduled an appointment only to arrive & they told me I had to leave my car there for at least 3-5 days; they weren’t sure & couldn’t provide a loaner car. They originally told me I could wait for the repairs needed. I’m done being disappointed by this dealership. More

Brandon and Chase were extremely helpful thru the whole process. I've bought multiple cars from them and always feel well taken care of. Highly recommend Jim Tidwell Ford. process. I've bought multiple cars from them and always feel well taken care of. Highly recommend Jim Tidwell Ford. More

Heard a service advisor after hanging up the phone calling customers stupid and saying they don’t use common sense. calling customers stupid and saying they don’t use common sense. More

Excellent customer service. Service completed on time. Very happy. Would recommend easy booking the service online Service completed on time. Very happy. Would recommend easy booking the service online More

Service advisor needs to find a new job. I had to pay for a rental over a holiday weekend because they couldn’t finish recall work. The response was they could cancel the rest of the work I had to pay for a rental over a holiday weekend because they couldn’t finish recall work. The response was they could cancel the rest of the work and I could reschedule. Recall was for brakes. I asked for a Servicw Manager and still have not heard from anyone. Won’t buy another car there. We bought 4 over the last 8 or so years from them More

I always trust Tidwell Ford to service my Ford Transit. This is my home base dealership though I live in Lilburn, Ga. Jonny had always taken care of me and my van since I had it brand new in 2023 (a 2022 This is my home base dealership though I live in Lilburn, Ga. Jonny had always taken care of me and my van since I had it brand new in 2023 (a 2022 chassis). I travel a lot all over the country but when I home, Tidwell Ford with Jonny is my dealership! Great people ! More

The service provided was top notch, and the Service Advisor was courteous and kept me informed. Advisor was courteous and kept me informed. More