Jim Tidwell Ford

The actual work performed was done well. Appointments are somewhat misleading as they give the impression your vehicle will be looked at that day. After two days of no response from the serv Appointments are somewhat misleading as they give the impression your vehicle will be looked at that day. After two days of no response from the service advisor I had to reach out to the service manager to get an answer. After the issue was diagnosed, it took another week for the work to be accomplished. I hardly ever got responses to emails, texts or voicemails from the advisor. In fairness, I saw first hand how busy the shop was but communication doesn’t take that long. I’ve owned Fords most of my adult life and getting a response from this service department was by far the hardest I’ve encountered. I am going to chalk this up to a busy summer workload and hope for better next time. More

Jim Tidwell Ford serviced my 2014 Fusion today. I waited in the lounge and my vehicle was ready within the promised time frame. Service was friendly and I have no hesitation recommending this deal I waited in the lounge and my vehicle was ready within the promised time frame. Service was friendly and I have no hesitation recommending this dealership for service. More

This dealership used to be top-notch, but we’ve noticed a decline over the past several years. decline over the past several years. More

Excellent service and Bruce W. Was great to work with. Highly recommend going to see him. Was great to work with. Highly recommend going to see him. More

Very courteous and professional at the same time making you feel important to them. I would refer them to anyone. you feel important to them. I would refer them to anyone. More

The dealership was clean and pleasant. Plenty of seating while waiting for my service to be completed. The girl assisting me with my service was very polite and prompt. However, the servic Plenty of seating while waiting for my service to be completed. The girl assisting me with my service was very polite and prompt. However, the service and discount I selected online vs calling in and choosing was done differently in person and didn’t reflect the same pricing as I had selected. I noticed after reviewing the paperwork. All in all a good experience, just need to work on reflecting correct services selected for appointment. More

Jonny in the service department took very good care of me. If you have a service need I suggest you call and ask for Johnny I fell in love with my F-150 all over again! 😎🫡 me. If you have a service need I suggest you call and ask for Johnny I fell in love with my F-150 all over again! 😎🫡 More

The Service Technician at the intake counter was efficient, personable, and professional. The technician who programmed my replacement key fobs was very knowledgeable and competent , even going the efficient, personable, and professional. The technician who programmed my replacement key fobs was very knowledgeable and competent , even going the extra mile to explain to me how to program my other key back home in New Jersey. Excellent service. More

It turns no one away. And does great work. With prompt and professional service advisors. And does great work. With prompt and professional service advisors. More

Took our 2010 Ford Ranger in for service but the technician did not troubleshoot our vehicle the way it should have been. The only replaced one part a part that they charged us over $100 more for th technician did not troubleshoot our vehicle the way it should have been. The only replaced one part a part that they charged us over $100 more for then we could buy from the Ford part online store, after speaking to them about these issues, I received nothing but flip it attitudes. We fixed our vehicle NOT Jim Tidwell Ford. Stay away from this dealer for services as they rip you off and do not care- so sad. More