Jim Tidwell Ford

The rep was patient and very helpful in explaining my issues and gave me the answers and support needed to understand my issue! issues and gave me the answers and support needed to understand my issue! More

Service managers give fast and efficient check in of vehicle. They also communicate service to be provided with explanations of the expected process. Busy area , I’m pleased with results technicians p vehicle. They also communicate service to be provided with explanations of the expected process. Busy area , I’m pleased with results technicians provided for my vehicle. More

I recently visited Tidwell ford to have my truck serviced. I was thoroughly pleased with the personal service and care for my truck. .The service advisor was friendly , professional and most knowled serviced. I was thoroughly pleased with the personal service and care for my truck. .The service advisor was friendly , professional and most knowledgeable about my needs. The service was completed as promised with overall inspection of my vehicle that went beyond my expectation. Also a lift was provided for my return home as well as to return to pick up my truck. Kudos to Tidwell Ford for great customer service. More

The shop found a problem covered by a TSB, but had to order the wiring harness. They returned the truck, called me when the part arrived to promptly schedule the replacement, and finished the repair wit order the wiring harness. They returned the truck, called me when the part arrived to promptly schedule the replacement, and finished the repair with less than a day of downtime. More

Everything I needed was completed in a timely manner and my advisor was knowledgeable on what was needed. my advisor was knowledgeable on what was needed. More

They had a great selection of vechiles i was looking for and Mike Gregg went immediately verified the vehicle was there and Mike Gregg went immediately verified the vehicle was there More

Jonny Street man was professional, friendly answering all my questions. Work was completed in the time frame he gave me. Your reception area was a pleasant and clean. my questions. Work was completed in the time frame he gave me. Your reception area was a pleasant and clean. More

Awesome customer service! I was able to schedule an appointment the same day I called. Everyone was friendly. I was able to schedule an appointment the same day I called. Everyone was friendly. More

I appreciate the assistance provided by employee Candace. She has been great. I recommend her for future services. She has been great. I recommend her for future services. More

People are very nice but service is not always the best. They usually have my car longer than stated which is inconvenient. They seem unorganized when it comes to what parts are needed before scheduling yo They usually have my car longer than stated which is inconvenient. They seem unorganized when it comes to what parts are needed before scheduling your appointment. More