Jim Tidwell Ford

The service center does not communicate. I took a Ford explorer to get three recalls fixed. It took 4 days. I took a Ford explorer to get three recalls fixed. It took 4 days. More

Jonny did a great job. He kept communication open and was very kind and considerate. He kept communication open and was very kind and considerate. More

Most disappointing service visit, made an appointment, dropped off my car, service representative indicated that a repair estimate would be available later in the day. Heard nothing from anyone in spite o dropped off my car, service representative indicated that a repair estimate would be available later in the day. Heard nothing from anyone in spite of text messages and phone calls. After 3 days, drive back over to see what was going on. From all indications, they had just began to see what the issue might be. Absolutely no real communications from them. More

In beginning of Feb 25 Bought a 2017 Fusion. Feb 7 took it for oil change at Tidwell. when I picked it up they said needed to change front brake pads. since dealer are infamous for trying to Feb 7 took it for oil change at Tidwell. when I picked it up they said needed to change front brake pads. since dealer are infamous for trying to upsell I said not now. (what they didn't tell me was that on internal memo man said in scale of 1-10 pads were ZERO and also at the time pads weren't in stock. brakes were working just fine until a few days ago I noticed a low scraping sound when everything was real quiet. then started getting a little louder so I scheduled to have new pads installed. I took it in Fri April 11 at 9 am. almost noon (3 hours later received SMS saying rotors cant be resurfaced and wanting me to authorize job several times more expensive. If they had informed me how serious problem was (also nothing on paper they sent home with me) I would have taken it more seriously. also did they need 3 hours to discover that rotors could not be resurfaced? finally after more than 5 hour ordeal I took the car without doing service (dangerous only rear brakes working) More

Outstanding service, price, and professionalism. From pick up and delivery, to the prompt attention and thoroughness, to the reasonable pricing, I am completely pleased and satisfied. From pick up and delivery, to the prompt attention and thoroughness, to the reasonable pricing, I am completely pleased and satisfied. More

Excellent service The service advisor, Nes Did a great job told me exactly how long it was gonna take what was needed and a pleasure to work with job told me exactly how long it was gonna take what was needed and a pleasure to work with More

Jonny did a great job helping me service my truck. Very knowledgeable and professional. Thank you for all your help Jonny! Very knowledgeable and professional. Thank you for all your help Jonny! More

One of the easiest vehicle purchase experiences ever. Even on a Maverick, the pricing was fair and clear (Ford's most recent discount promotion was 100% super-transparent), easy price negotiation, no Even on a Maverick, the pricing was fair and clear (Ford's most recent discount promotion was 100% super-transparent), easy price negotiation, no pressure during the sale, the vehicle shown on the website was actually available and the F&I process was streamlined and easy. All of this sounds like it would be simple to get right, but it rarely ever all comes together like that IRL. Kudos to all! Credit goes to: Ted Fabiniak (Sales) and Demane Shepard (F&I) More

I had an awesome experience for purchasing my second super duty truck. No pressure applied. Very good salesman and helped explained all the details. The truck was delivered very nicely and I am very ple super duty truck. No pressure applied. Very good salesman and helped explained all the details. The truck was delivered very nicely and I am very pleased.. More

Kelsey Blair was our Service Advisor and was great to work with. She made sure our Truck was serviced on time. work with. She made sure our Truck was serviced on time. More