Jim Tidwell Ford

Jonny went out of his way to (1) make sure we actually NEEDED new keys for our truck then (2) after the new keys were programmed, he thoroughly tested them with us to make sure all was well. IT WAS. NEEDED new keys for our truck then (2) after the new keys were programmed, he thoroughly tested them with us to make sure all was well. IT WAS. More

Customer service was poor. We worked with Davel and he was rude every time we had to talk on the phone. We worked with Davel and he was rude every time we had to talk on the phone. More

The price for my oil change and tire rotation was fantastic. I had a 4:30 appointment, I did not receive my vehicle until 6pm. I asked if they had a shuttle option so I could drop it off while I fantastic. I had a 4:30 appointment, I did not receive my vehicle until 6pm. I asked if they had a shuttle option so I could drop it off while I was at work. That was not an option. My job is only 3 miles away. More

I replaced my Explorer with a newer model which they had to transport from another dealership. Paperwork and transport went smoothly and I am again highly satisfied with my experience. to transport from another dealership. Paperwork and transport went smoothly and I am again highly satisfied with my experience. More

Service Dept staff are professional and courtesy. Customer service representative keep me informed throughout the repair! Highly recommend taking your car there for service. Customer service representative keep me informed throughout the repair! Highly recommend taking your car there for service. More

I had a fantastic experience at this dealership. The staff was friendly, knowledgeable, and never pushy. They listened to what I wanted, offered great options, and made the entire process smooth and The staff was friendly, knowledgeable, and never pushy. They listened to what I wanted, offered great options, and made the entire process smooth and stress-free. The car was priced fairly, and I drove away completely satisfied. Highly recommend this dealership! 👍🏻 More

Took vehicle in for an oil change. After I picked the car up, I noticed that they didn't fill the windshield washer reservoir up. After I picked the car up, I noticed that they didn't fill the windshield washer reservoir up. More

Always a fast and efficient experience! I always trust my mechanic, David, to give me a straight forward and honest assessment. They have refreshments and ice cream while you wait! Love com I always trust my mechanic, David, to give me a straight forward and honest assessment. They have refreshments and ice cream while you wait! Love coming here! More

Joshua was prompt to help me out as soon as I pulled up. I’ve been going to Jim Tidwell for abt 8-9 years. They were able to get my truck out after service in abt 1-1.5 hours. The wait area has coffee machi I’ve been going to Jim Tidwell for abt 8-9 years. They were able to get my truck out after service in abt 1-1.5 hours. The wait area has coffee machines, oats for a quick breakfast, which is incredible helpful for the folks who shows up early in the morning. More

I used to be afraid of repairs at a dealership. Always thought they were more expensive than my regular mechanic. I came to Jim tidwell because no one else could figure out what was wrong with my 2 Always thought they were more expensive than my regular mechanic. I came to Jim tidwell because no one else could figure out what was wrong with my 2015 Ford focus. My service advisor, Jonny Streetman, took extensive notes on my issue. Even though they were swamped with cars, they addressed my issues much quicker than I thought possible. They resolved the issues much cheaper than anyone else could. I will be coming back to Jim tidwell for service in the future. Thank you, Jonny and the entire Tidwell staff! More