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Jim Tidwell Ford

Kennesaw, GA

4.6
659 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 659 reviews

August 15, 2024

Prompt and professional service; place easily accessible and wel organized; employees and representatives were courteous and respectful More

by Antonio v Baute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 16, 2024 -

Jim Tidwell Ford responded

Hi Antonio, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 14, 2024

I made an appointment a week ago only to come in on the day of the appointment to wait two hours for an oil change. No one updated me to tell me what was going on. It was only when I asked about my vehicle More

by jdstrong08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher
Aug 16, 2024 -

Jim Tidwell Ford responded

jdstrong08, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the extended wait time for your oil change, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to speak with you. Jeremy Smith General Manager jsmith@group1auto.com

August 13, 2024

Candace always does a great job whenever I take any of my vehicles in for service. The repairs are done quickly and right the first time. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
Aug 16, 2024 -

Jim Tidwell Ford responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 13, 2024

Thank you Johnny! !! We walked in with "the truck is making not funny noises. They right comedy about this topic and it might be true for other dealers. Not at Tidwell. More

by Graqy Ghost CSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Streetman
Aug 16, 2024 -

Jim Tidwell Ford responded

Hi, we regret to hear that you had this experience with us. Please contact us at (770) 427-5531 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Aug 17, 2024 -

Graqy Ghost CSA responded

I don't know why Tidwell thinks this is a negative review. To set the matter straight, I've been a Tidwell customer since 2017 and have always been pleased by the way they take care of my truck. Also Johny was great. He explained the problem, the solution and stayed on top of the repair. Thanks again Tidwell and specially Johnny.

August 12, 2024

Great facility, courteous, helpful and professional service personnel. Fast and efficient service. Will be back. More

by bnjhudg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hannah
Aug 16, 2024 -

Jim Tidwell Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2024

Nathan Hancock was phenomenal. He was exceptional in delivery of service. He provided an outstanding customer service experience. More

by Tom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Hancock
Aug 15, 2024 -

Jim Tidwell Ford responded

Hi Tom, thanks for your praise and kind comments about Nathan. Please don't hesitate to reach out to us if there's anything more we can do!

August 09, 2024

The guy that helped me was an phenominal. He quoted the time of service properly and provided an outstanding customer service experience More

by Troyweaver96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan S.
Aug 10, 2024 -

Jim Tidwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We hope you have a great day!

August 09, 2024

I have had my Expedition serviced many times at Jim Tidwell in Kennesaw and have had excellent service every time. The customer service is great and the service providers are knowledgeable and do quali More

by Julie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Blair, but all of the customer service staff I have worked with are great! Very knowledgeable and responsive.
Aug 11, 2024 -

Jim Tidwell Ford responded

Hello Julie, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

Smart and clean dealership including Johnny in Service. And fast also and easy to get to. More

by Fdeigaard1Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny in service.
Aug 10, 2024 -

Jim Tidwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

I had the worst experience that anyone could ever have dealing with a dealership first I was being over charged By Johnny when my warranty deductible is only $200.00 Johnny was trying to make me pay over More

by Rookwood 8101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny
Aug 10, 2024 -

Jim Tidwell Ford responded

Rookwood 8101 Thank you for sharing your experience with us. I apologize for any inconvenience caused. We are currently looking into your concerns and will be in touch with you soon to offer assistance. If you need anything in the meantime, please don't hesitate to contact me. Thank you, Jeremy Smith General Manager jsmith@group1auto.com

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