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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
638 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 638 reviews

January 07, 2025

I’ve brought my 2020 Escape here for all of my scheduled maintenance, oil changes, and for recall service. I regret that I can’t give more than three stars, but my last trip to the service department was le More

by williamjgabbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey
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January 05, 2025

Cadance was great, she always is. She kept me informed through the whole service process. More

by benfordgwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadance
Report | Print
Jan 07, 2025 -

Jim Tidwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2025

Customer service wasn’t great. Made and appointment and it took them a day and a half to even look at it, to add they never communicated to me that it was being worked on or even f More

by Mk_dance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey
Report | Print
Jan 04, 2025 -

Jim Tidwell Ford responded

We apologize for the inconvenience caused by your recent service experience and the unexpected wait times. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Jeremy Smith General Manager Jim Tidwell Ford jsmith@group1auto.com

January 02, 2025

Great experience, Fast sales process, easy negotiation, Very easy to work with. Highly recommend will definitely purchase another vehicle here in the future. More

by anthony.cory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prodi
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Jan 04, 2025 -

Jim Tidwell Ford responded

Hi Anthony, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 01, 2025

The service department completed the warranty repair without an issue! Thank you for the service! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Numerous service reps
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Jan 02, 2025 -

Jim Tidwell Ford responded

Hi Mike, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2025

Josh and Johnny are customer centric, always keeping your updates and ensuring you’re 100% satisfied with the service. More

by Kurt J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Johnny
Report | Print
Jan 03, 2025 -

Jim Tidwell Ford responded

Hi Kurt, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

Clean, professional, courteous and understanding staff who went above and beyond for me last week More

by Edge Off
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tes Mcfarlane
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Jan 03, 2025 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

Was able to quickly book a service appointment online within a day. Other dealers had no availability for weeks. I showed up early and vehicle was taken right in. I got four services completed the same d More

by Amartin500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
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Jan 03, 2025 -

Jim Tidwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

People are nice and helpful. Sometimes takes over a day to get car back since they usually are super busy. Seem honest. More

by ringersand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Jan 03, 2025 -

Jim Tidwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 31, 2024

First time having service here, very satisfied, will definitely be back again . I highly recommend Jim Tidwell. More

by tatmant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nes
Report | Print
Jan 02, 2025 -

Jim Tidwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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