Jim Tidwell Ford

Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you! This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you! More

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to d Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks! More

Justin at Jim Tidwell Ford was great at managing my experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issu experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issue. He managed expectations for how long the diagnostic would take as well as the replacement. Both times the service was completed faster than I thought it would be. I always appreciate something being quicker than expected opposed to being given and ambitious completion and having to wait much longer. More

Really pleased with my service adviser Cole. He was very friendly and very courteous. If I ever need service there again I will deal directly with him. He was very friendly and very courteous. If I ever need service there again I will deal directly with him. More

Jim Tidwell Ford is the best! ! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the ! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the best, too! Today's service was as wonderful as any since that first one. As a retired quality professional, this dealership exceeds all expectations. Extremely satisfied customer. More

My service agent, Jonny, was awesome. Kept me well informed and got me on the road sooner than expected. Kept me well informed and got me on the road sooner than expected. More

They were friendly and completed the recall work. Only downside is took a bit longer than expected Only downside is took a bit longer than expected More

By far the worst end to end experience at a dealership. Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for se Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for service we decided to look at new cars. With a 16 year old at home, we are looking for a new car. Salesperson insulted my wife when she asked to test drive a car. She was getting excited about the car and naturally moving through the sales process. The sales rep was disinterested and said that we need Make sure that we can afford the car. Lol. We are both executives and had enough money in our checking account to pay cash and not skip a beat. I’ve never seen a sales person stop a sale from happening but maybe that’s a new strategy that k am aware of. Will never come back. More

I recently had my Ford serviced at Jim Tidwell Ford, and I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me i I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me in and clearly explained the service my car needed, answering all my questions patiently. The waiting area was comfortable and clean, and I appreciated the updates I received on the progress of my vehicle. When the service was complete, they walked me through everything that was done and made sure I was satisfied. My car is running perfectly, and the work was completed efficiently and correctly. It's clear that the team at Jim Tidwell Ford takes pride in their work and truly values their customers. I highly recommend their service department for anyone looking for reliable and top-notch car care! More

Five stars from me. Everyone I interacted with, service team, technician was professional, friendly and efficient. Excellent Customer Service. Repair was done in a timel Everyone I interacted with, service team, technician was professional, friendly and efficient. Excellent Customer Service. Repair was done in a timely manner. Dealer clean. Highly recommended Jim Tidwell Ford. More