Jim Tidwell Ford

Heard a service advisor after hanging up the phone calling customers stupid and saying they don’t use common sense. calling customers stupid and saying they don’t use common sense. More

Brandon and Chase were extremely helpful thru the whole process. I've bought multiple cars from them and always feel well taken care of. Highly recommend Jim Tidwell Ford. process. I've bought multiple cars from them and always feel well taken care of. Highly recommend Jim Tidwell Ford. More

Service advisor needs to find a new job. I had to pay for a rental over a holiday weekend because they couldn’t finish recall work. The response was they could cancel the rest of the work I had to pay for a rental over a holiday weekend because they couldn’t finish recall work. The response was they could cancel the rest of the work and I could reschedule. Recall was for brakes. I asked for a Servicw Manager and still have not heard from anyone. Won’t buy another car there. We bought 4 over the last 8 or so years from them More

Excellent customer service. Service completed on time. Very happy. Would recommend easy booking the service online Service completed on time. Very happy. Would recommend easy booking the service online More

I always trust Tidwell Ford to service my Ford Transit. This is my home base dealership though I live in Lilburn, Ga. Jonny had always taken care of me and my van since I had it brand new in 2023 (a 2022 This is my home base dealership though I live in Lilburn, Ga. Jonny had always taken care of me and my van since I had it brand new in 2023 (a 2022 chassis). I travel a lot all over the country but when I home, Tidwell Ford with Jonny is my dealership! Great people ! More

The service provided was top notch, and the Service Advisor was courteous and kept me informed. Advisor was courteous and kept me informed. More

Dealer called me for a minor recall. Provided an eleven AM reservation time and stated repair would be completed in three hours. Car was not ready until after five PM the next day. Car Provided an eleven AM reservation time and stated repair would be completed in three hours. Car was not ready until after five PM the next day. Car smelled like a grease pit. More

First time at Tidwell Ford with this car (Lincoln MKC). Service Advisor Justin and the Service Department provided me with Excellent / Outstanding customer service and support. I highly recommend Service Advisor Justin and the Service Department provided me with Excellent / Outstanding customer service and support. I highly recommend Jim Tidwell service department. More

We asked to have tire pressure light reset and even though tires were rotated, it was not done. though tires were rotated, it was not done. More

Very clean and the staff was very friendly and professional. Nordeen was truly wonderful to work with. professional. Nordeen was truly wonderful to work with. More