Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.6
593 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

Directions

By Type

Showing 593 reviews

November 13, 2024

Absolutely the worst service department I have encountered at a Ford dealership in over 40 years of buying and using Ford products in three different states. I brought my Ford Escape in on a r More

by marketing.mastery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Manager
Report | Print
November 13, 2024

Oil change was quick and efficient. Staff was pleasant and provided updates on work progress. More

by Mrando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not surr
Report | Print
November 12, 2024

I deal with the service department and they are always very polite and professional. They are very thorough to ensure everything is correct. More

by popsinthedroptop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nester
Report | Print
Nov 14, 2024 -

Jim Tidwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Brandon in Sales and Bryan and Patrick in service rock! very helpful, quick process, and got the car I wanted! More

by Dianecarter58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Bryan, Patrick
Report | Print
Nov 13, 2024 -

Jim Tidwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon, Bryan and Patrick here at Jim Tidwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 12, 2024

We really enjoyed. our experience with your dealership. We were able to get the deal we wanted and it was under the time we expected for it to take. Very professional sa More

by Bluangel292000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Kudwa
Report | Print
Nov 13, 2024 -

Jim Tidwell Ford responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2024

Jonny did a great job keeping me up to date on the status. Everything was smooth More

by jr.downs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny
Report | Print
Nov 11, 2024 -

Jim Tidwell Ford responded

Hi, we're happy to hear you had such a positive experience with Jonny! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 09, 2024

Brandon and team did an outstanding job. Made the process quick and smooth. Could not have been a smoother process. Will be back again. More

by Bhutton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Johnson
Report | Print
Nov 11, 2024 -

Jim Tidwell Ford responded

Hi, we're happy to hear you had such a positive experience with Brandon and team! We look forward to your next visit! Take care!

November 07, 2024

Servicing my car is terrific! My problem happens every time I walk into the Service Dept. The men sitting at their work stations refuse to make eye contact or ask if I need any h More

by Mifl1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace Waterman
Report | Print
Nov 09, 2024 -

Jim Tidwell Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (770) 427-5531. We look forward to hearing from you.

November 06, 2024

Over all they were responsive and completed the service i requested in a timely manner More

by sdeal110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey
Report | Print
Nov 09, 2024 -

Jim Tidwell Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2024

Jim Tidwell Ford in Kennesaw, GA provides outstanding service! Thanks to my service advisor, Justin Hannah, and the the Service team, they were able to get me in without an appointment, took care of my s More

by Rudy Michaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hannah
Report | Print
Nov 07, 2024 -

Jim Tidwell Ford responded

Hi Rudy, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. If you have any further questions, please give us a call. We're always happy to help!

1
2
...
60