Jim Skinner Honda - Service Center

Bought a 2018 pilot in 2019 at Procter Honda. Good deal, service ok (kinda cold), had car serviced at Bay Honda, service is unorganized slow and not customer oriented (prices too high, they try t Good deal, service ok (kinda cold), had car serviced at Bay Honda, service is unorganized slow and not customer oriented (prices too high, they try to sell you stuff you don't need) heard about Skinner in dothan. Called them about service really nice. Service was fast, customer oriented and ended up less than what they quoted. Very Happy customer, thank you. More

Was stranded on the side of the road trying to figure out where to tow my Honda after a fender bender. I called the service department and was told the manager would call me back within 15 min. An hour later where to tow my Honda after a fender bender. I called the service department and was told the manager would call me back within 15 min. An hour later they still hadn’t called, so I called them again and was put on hold for 15 min. They were rude and told me they couldn’t work on it without even knowing the specific issue. Really glad I didn’t have it taken there now after I read all the poor reviews. *Also, Honda roadside assistance never showed up to tow us. After they told me someone would be there in 120 minutes, I waited over two hours in the hot Sun with my daughter only for them to call me back and tell me there is no one in my area that can tow me. No one in Dothan? After a google search, I found someone to come tow me to their repair shop, and they were there in thirty minutes. So Honda roadside is is worthless. More

Nothing but issues. They cannot do the simplest of things. I had an oil change and tire rotation. They did not do the tire rotation and they did a poor job on the oil cha They cannot do the simplest of things. I had an oil change and tire rotation. They did not do the tire rotation and they did a poor job on the oil change to a point which I had to replace the engine. Then one of the service employees kept hanging up on me. More

Skinner is an appropriate name Took my Honda Civic in for a front brake repair, and managed to escape with my wallet intact. Just a horrible experience that would have been much, Took my Honda Civic in for a front brake repair, and managed to escape with my wallet intact. Just a horrible experience that would have been much, much worse if I hadn't been retired from the auto/auto repair business. I had a pretty good idea what the problem was and discussed it with the writers who didn't seem to be very interested in doing the repairs from the start. I have a Honda extended warranty, and after I called their customer service, they said that if my diagnosis was correct the repairs would be covered. The service desk at the dealer immediately started to discredit the warranty as a scam. I left the car in hopes it would be covered by Honda...expecting that that wasn't going to happen. The dealer called with an estimate of a nearly $1100 repair, and the warranty wouldn't cover it. They had included parts that the warranty did cover, and that weren't needed for the fix. They didn't even have the parts in stock, and it would take another day to get them. I talked to a well known indepentent repair facility in Dothan, and explained the symptoms with the Civic. They concurred and gave me an estimate of about $400 if my diagnosis was correct. They went with me to retrieve my car, and drove it back to their shop. I recieved a call early the next morning that my car was done and ready for pick up. I took the rental car back, and went to get my car. The final bill was $278 as the repair didn't require the parts we had epected. I have put over 1000 miles on my car since, and all is well. The final bill was 1/4 the dealer estimate. What more can be said. If I could rate this facility with zero stars I would. More

Awesome dealership Have only dealt with the service dept but have been nothing but extremely satisfied. They are always very helpful and my service has always been done Have only dealt with the service dept but have been nothing but extremely satisfied. They are always very helpful and my service has always been done in a very timely manner. Ricky in the service dept is always so helpful More

Lack of professionalism and Customer Service Very unprofessional service staff, both on the phone and in person. Did not take the time to understand the issues I was describing, kept interrupt Very unprofessional service staff, both on the phone and in person. Did not take the time to understand the issues I was describing, kept interrupting during our conversations, and several occasions the service representative responded with "Whatever" and hung up. I drive an extra 30 minutes to do business with another Honda Dealership due to past experiences with the Jim Skinner Honda Service Department - It is well worth the drive. More

Bought a new 06 Civic in May 06. Have bought numerous cars over the last 20 years. Wayne made it a fairly painless experience.I have recently obtained my sanity, though, with the help of Dave Ramsey. I w cars over the last 20 years. Wayne made it a fairly painless experience.I have recently obtained my sanity, though, with the help of Dave Ramsey. I will no longer be buying new cars every few years. What a waste of time and money!!!!How stupid!! Sorry, all you salesmen who have been getting great commissions for years, will no longer be getting my business. As for service, Doyle has been a great service manager, always very courteous and helpful. All work done so far on the car,now with 70,000 miles on it, has been great! Fortunately, thus far, most of the service trips have been for routine service only(Honda reliability) More