Jim Shorkey North Hills Chrysler Dodge Jeep Ram

You might want to think twice before dealing with Jim Shorkey North Chrysler Jeep Dodge Ram . To sum up my story - I leased a 2025 Durango, everything was great, I love the vehicle, JJ (salesman) was awe Shorkey North Chrysler Jeep Dodge Ram . To sum up my story - I leased a 2025 Durango, everything was great, I love the vehicle, JJ (salesman) was awesome, could not have done a better job. "BUT" I realized that on the lease I purchased the ceramic coating and the scotch guard, neither were ever applied, I called and was told to bring it back down (45 minutes) and they will reapply it, but it was never originally applied (??) and the scotch guard was not even applied when I took it back. Then 5 days later, I received an email / call from finance that there was some kind of screw up with taxes (???) that we have to resign the paperwork, he emails it over and we resign everything - showing a 12,000 mile a year lease agreement. Everything done, right? NO, now, 1 week later - I just received ANOTHER email/call saying that the signatures didn't go through, we have to resign again. THIS WAS A COMPLETE LIE. The paperwork finance sent this time - he lowered the yearly mileage to 7,500. The manager says that the second set was made in error - how many errors are they going to make? What kind of scam is he/Jim Shorkey running here?? Originally, I gave them a 5-star review, but I couldn't find it, so I had to write this one. Very UNSATISFIED with my whole experience, except JJ, but I will be going on social media, facebook, twitter, etc. telling my story and letting everyone I know not to go to Jim Shorkey. More

Had a wonderful experience dealing with Shorkey Chrysler, Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifica Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifically. I am 1 hr and 20 minutes away- and I’ll happily make this drive to work this team of people. My salesperson- Jeff Robinson took multiple calls, texts and chatted over a 3 week period, providing me with all the details and information I could ask for, when purchasing a used 2023 Grand Cherokee. They also offered me a very reasonable trade in on my old Jeep. We discussed some pricing and came to a very reasonable deal for both vehicles. So nice now a days to have a such an informed team, and prepared team. When I arrived we went over everything we discussed and the deal was one of the smoothest I’ve had in many years. Mike M. And Mike-(the used car manager) both also went above and beyond in this deal. I had the chance to personally chat with the service advisor who cared for my new Jeep since day 1 (prior to my ownership) He also went out of his way to chat with me even though their service dept. was busy during that time. Very cool to see an entire team across multiple departments work so seamlessly. You’ve earned a customer for life! More

The worst dealership I've ever dealt with first off they lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to spe lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to speak to a manager they said he wasn't there and would call me back never heard from him called again and still nothing definitely wouldn't recommend going to this place More

My go to dealership. Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also o Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also outstanding. These two are managers there. Jaret Kuhns and Jeff Robinson are great sales Consultants to work with. Pat and Jeff in service are awesome. Bought 11 cars in 11 years here. Some for me , wife and kids. Do your self a favor and go see them. Thanks again for everything and see you next time. More

An employee drove a customers car to the mall and left the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. Disappointing and disgusting. Entire place needs to be closed down. More

I bought a car from Jim Shorkey and it was a great experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a ca experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a car. More

Scott is a very good salesperson to work with, he understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it neede understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it needed to be! I will definitely be recommending him to anyone looking to purchase a vehicle. More

Jeff Is Outstanding As A Sales Consultant. Oliver And Myself Were Pleased With His Service. Oliver And Myself Were Pleased With His Service. More

11/01/2023 I am unfortunately leaving a very bad review of this dealership. I sold my Jeep to this dealership on September 1st, 2023. I arranged in advance the date and time to make the sale. Midway thro of this dealership. I sold my Jeep to this dealership on September 1st, 2023. I arranged in advance the date and time to make the sale. Midway through the paperwork, the rep told me they were unable to provide a check on that date, but would mail me the check for it. It is now November 1, 2023, and I have not received the money. I have called many times and been told various reasons why my "checks's not in the mail ". This is not what I expect from a supposedly reputable car dealership. And if anyone reading this can tell me what organization overseas dealerships( Better Business Bureau?), please let me know. That will be my next step. Absolutely reprehensible behavior. More

Service is garbage and bullxxxxters They are unable to keep timely promised schedules,for small repairs upto a complete powertrain repairs They have my vehicle for 2 months now and have failed to repair keep timely promised schedules,for small repairs upto a complete powertrain repairs They have my vehicle for 2 months now and have failed to repair it. Promises or callback have never be fullfilled. On a side note the sale team are top notch! They have bent backward try to fix the service dept. Mishaps! Fix you want dealership to purchase and service your beware service! It 1 star!! More