Jim Shorkey Nissan of Gainesville

Last time I went there they put a sticker in my window saying I had to come back for service in 1000 miles. That didn’t seem right so I waited until 2500 more and they basically said I wasn’t due for main saying I had to come back for service in 1000 miles. That didn’t seem right so I waited until 2500 more and they basically said I wasn’t due for maintenance but they installed a new recalled piece. Also for the 2nd time my handle was loose. The first time they glued it then it happened again and they said I had to pay for a new one which made no sense to me. Then they said if it was covered I would have to pay $100. Why didn’t they just fix it in the first place. I said no - just glue it again. More

They are not honoring their warranty even though I have the warranty book from Nissan stating the warranty facts! the warranty book from Nissan stating the warranty facts! More

I’ve been changing my oil there for ever since I bought the car from them and they didn’t inform me that there was a price increase because now they use only synthetic oil. Very upset. I was already upset the car from them and they didn’t inform me that there was a price increase because now they use only synthetic oil. Very upset. I was already upset because I felt like I was being harassed by the advisor with everything from tire rotation to a fuel booster upon checking in. I even said no to using synthetic oil! When I said I would not be returning there and I wouldn’t cry (like another customer did when they wouldn’t take her coupon or so I overheard with their side conversation right as I was standing there) the advisor just said ‘that’s fine’. After waiting almost 1.5 hours without any update. The very unprofessional Michael C was not at my service. More

Came in for routine maintenance and received stellar service. If you need any services, go see Tyler! He's the best. service. If you need any services, go see Tyler! He's the best. More

We we’re treated very professionally and with respect to the type of vehicle we we’re looking for , no pressure to buy something we didn’t want the type of vehicle we we’re looking for , no pressure to buy something we didn’t want More

Had an appointment for 10am for and oil change. Didn't get done till almost 11:30. They should have adjusted their appointments properly to get done on time. Car was also still dirty after wash. This is get done till almost 11:30. They should have adjusted their appointments properly to get done on time. Car was also still dirty after wash. This is the first time I've had this issue. Otherwise great service. Would definitely recommend. More

Tyler was very polite, responsive, professional . I will recommend him specifically to any needed service . Service department was clean, everyone greeted me and made me feel welcomed recommend him specifically to any needed service . Service department was clean, everyone greeted me and made me feel welcomed More

The best customer service. Every time we need a repair we go to Carriage Nissan. We are a Nissan family. The service is reliable and competitive price. go to Carriage Nissan. We are a Nissan family. The service is reliable and competitive price. More

The staff at Carriage Nissan are top notch. Brought my car in for an oil change with no appointment and Sam took care of me immediately. Excellent customer service! car in for an oil change with no appointment and Sam took care of me immediately. Excellent customer service! More

The sales rep Logan was so polite and professional. He was patient, and he answered all of questions. We feel confident that we will enjoy our new car!! was patient, and he answered all of questions. We feel confident that we will enjoy our new car!! More