Jim Shorkey Nissan of Gainesville

Quick summary of my experience here since I’ve been receiving multiple auto generated sales emails. — I came out last week to look at a Jeep Cherokee Trailhawk that I had seen online. I sp receiving multiple auto generated sales emails. — I came out last week to look at a Jeep Cherokee Trailhawk that I had seen online. I spent 45 minutes there without actually looking at or driving a vehicle. Chris and Cody treated me like xxxx. I’ve never been this uncomfortable when I’m the customer. I explained my situation and was treated like I was being punished. After finally looking at a driving one car I was being forced to buy the one Altima I test drove and wasn’t given the chance to look at other options. After the test drive we went back and I sat around waiting for a good while. When I told Chris I’d rather wait until the next day(it was 8pm and I was extremely tired because I had been there over 2 hours) he got upset with me. Visually he was sweating and stuttering his words. I told him I would be okay finding out what my trade offer would be and see what type of deal we could work. But that id like to wrap the deal up tomorrow if that was okay. He proceeded to interrogate me about this. He stormed into the management office for 10 minutes and came back and said they would only offer me $30k on my $52k truck. (Market value) obviously I know the trade in is gonna be a bit less. Not 22k less though 😳 I told him how I felt about that answer and wanted to leave. He still wanted to try and talk down to me. So I proceeded to try and leave. He spend another 15 minutes in the management office, then brought me my keys so I could be released to go home. I felt as if I were being held captive. Later that evening, Cody called me and asked what happened. I explained how I felt and he apologized profusely. I was told he would call me the next day and get an actual appraisal on my truck and work with me directly. He said he wanted to speak with his general manager about the situation. Never heard back. I’ve since obtained $10k cash to put toward a vehicle plus my trade. I do have bad credit, but also have a co signer(mother) that has excellent credit(750+). I’m in the market still, but due to the treatment I received and with no follow up or explanation I’m not sure I’d be comfortable working with you all. I really hope this is not the typical treatment of a customer. More

Unhappy. They say they inspected car before buying. They had the wrong battery in my car. Then I find out the tires on my car are dry rotted from the inside o They say they inspected car before buying. They had the wrong battery in my car. Then I find out the tires on my car are dry rotted from the inside out. I have never had such a bad experience in my life. I will not use them again. They do not want to fix or own up to their mistakes. Don’t do business here. I will stick to ford from here on out!!! More

Very unhappy with recent service at Jim Shortkey formaly Carrige Nissan. My car is still under warrenty under 30 miles have bought two vehicles. I was told my warranty will no longer be honored and was inst Carrige Nissan. My car is still under warrenty under 30 miles have bought two vehicles. I was told my warranty will no longer be honored and was instrucked to take my buisness eles where. Funny i paid my vehicle off and i was looking to trade my 2020 Nissan rouge sport also some of the services rotation of tires was not performed. Unfortunely i will take my buisness eleswere. More

I love Carriage Nissan! Jake in the service department and all others I have dealt with, know their product and give excellent customer service. I don’t ever want to go an Jake in the service department and all others I have dealt with, know their product and give excellent customer service. I don’t ever want to go anywhere else. More

Bought car here will not be back to have service done here again! As soon as I left lights on dash lit up like a Christmas tree. Had to turn around and come back. Very disappointed with carriage. Will bu here again! As soon as I left lights on dash lit up like a Christmas tree. Had to turn around and come back. Very disappointed with carriage. Will buy next car at Nissan at Buford and have my services done there also. More