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Jim Shorkey Kia Gainesville - Service Center
Gainesville, GA
522 Reviews
522 Reviews of Jim Shorkey Kia Gainesville - Service Center
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April 15, 2021
Alex cruz is the absolutely HORRIBLE!!!!!!!!!! I have been continuously having issues with my car and Amanda has been helping me for months with the continuous car issues that my Kia has been having. Now been continuously having issues with my car and Amanda has been helping me for months with the continuous car issues that my Kia has been having. Now Amanda has left Kia and so I had to work with Alex. From the moment I’ve been having to go to Kia Alex has always greeted me rudely, treating me like I’m incompetent, and always coming out with an excuse on why he couldn’t help me. Today Alex told me I needed to leave my car for at Kia for close and deep inspecting, when I arrived Alex greeted me rudely and told me he didn’t understand why I was there and did not even bother to look at my car like we spoke about. Alex has truly made my experience at this Kia location so horrible and I would never advise anyone to go to this location. More
by Customer
Employees Worked With
Alex Cruz
March 25, 2021
From start to finish, my visit with the service department I was well take care of. They kept me informed on the service work and what was needed in the future. Great people. department I was well take care of. They kept me informed on the service work and what was needed in the future. Great people. More
by Sparks
Employees Worked With
Chris Kuykendail
March 24, 2021
Our car is still in their shop ...this makes the 6th? Time... Same issues... After spending all but 9 days of this year (it's March 23rd) in their shop they have yet to fix the problem. This after beggin Time... Same issues... After spending all but 9 days of this year (it's March 23rd) in their shop they have yet to fix the problem. This after begging us to bring it back one more time... I really really don't understand. It's under warranty... What in the world do we have to do to get our car fixed Carriage? If you can't fix it at least tell us. This has gone on long enough More
by lakeakinz
Employees Worked With
Andrew Aycock
March 22, 2021
Andrew Aycock is always pleasant, courteous and knowledgeable. I would recommend him to anyone. I’ve been a Carriage Kia customer since 2007 and have never had an issue with them. I would give A knowledgeable. I would recommend him to anyone. I’ve been a Carriage Kia customer since 2007 and have never had an issue with them. I would give Andrew a five-star rating. More
by JEM
Employees Worked With
Andrew Aycock - 5 stars
December 22, 2020
Outstanding service. Excellent advice on needed services. Kept me informed of vehicle status. Got back vehicle in a very clean condition. I use Carriage KIA exclusively for service Kept me informed of vehicle status. Got back vehicle in a very clean condition. I use Carriage KIA exclusively for service More
by Ronmicuch
Employees Worked With
Andrew , Alex Cruz
December 17, 2020
Friendly and knowledgeable service people. They keep you up to date while you are there with what’s going on with your vehicle. They take care of your vehicle and make sure it is in good condition. up to date while you are there with what’s going on with your vehicle. They take care of your vehicle and make sure it is in good condition. More
by jht1973
Employees Worked With
Amanda Thigpen. , Alex Cruz
December 10, 2020
The service team is always friendly and helpful! They never try to sell you more than you need, but they do keep you informed about important mechanical items for your next visit. This is important since never try to sell you more than you need, but they do keep you informed about important mechanical items for your next visit. This is important since I am a nursing student. More
by Lisabbjsolutions
Employees Worked With
Alex Cruz
December 02, 2020
The service department, especially Andrew, go out of their way to help and inform the customer throughout the process. It was made clear that they emphasized with you and your situation. their way to help and inform the customer throughout the process. It was made clear that they emphasized with you and your situation. More
by PIA
Employees Worked With
Andrew 5 stars
November 17, 2020
Great customer service. Andrew was excellent. He kept me informed regularly regarding the progress of my service work. Also, when I questioned why a particular part was needed, he sent me a picture of it on informed regularly regarding the progress of my service work. Also, when I questioned why a particular part was needed, he sent me a picture of it on my car to my phone and he was correct. I would highly recommend that you see Andrew whenever you need service or an oil change. More
by Tom
Employees Worked With
Andrew Aycock
