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Jim Shorkey Kia Gainesville - Service Center

Gainesville, GA

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522 Reviews

522 Reviews of Jim Shorkey Kia Gainesville - Service Center

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May 11, 2012

My time at Carriage Kia was a very pleasant experience. The staff was so very friendly and the complimentary car wash was a huge plus! Keep up the great work! More

by ricky101679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this great review. WE strive to go above and beyond for our customers, so we are very happy to hear that you so enjoyed your visit. We look forward to working with you again in the future, so don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 10, 2012

While in the waiting room, someone came in and asked if I was comfortable. He wanted to be sure that I was not too cold or warmand asked if he could get me anything. That was a first from a car dealership fo More

by stephsarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
serice
May 11, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this wonderful review. Here at Carriage Kia, we understand the value of customer service and how far a little courtesy can go. We are so happy to hear that our values came across during your visit. We look forward to working with you again so be sure to find us on Facebook and Twitter for service specials to use on your next visit. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 09, 2012

We had a good service experience at Kia...regular maintance Oil change and a look at our hitch. All issues were Fixed and in good working order. :-) More

by mollybar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 10, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this awesome review. We strive to provide all of our customers with an exemplary service experience, and we are so happy we gave you just that. Don't forget to check us out on Facebook and Twitter for exclusive service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 07, 2012

I took my 2012 Sportage in for my first oil change. The service was great, I was in and out in less than 30 minutes. You can't beat that. The staff was helpful with the questions I asked. How could you More

by cheek2235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 08, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for this great review. We strive to provide all of our customers with an expedient and uniquely friendly experience at our service department as we know how frustrating it can be to have a vehicle serviced. We're so happy to hear that we got your 2012 Sportage back on the road in great condition for you, and we hope to work with you again in the future. Check us out on Facebook and Twitter for industry news and exclusive service specials. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 07, 2012

I did not have an appointment, but they fit me right in anyways. They did an oil change and rotated my tires as I requested and I was back on the road in less than 30 minutes. I have nothing but good thing More

by jkimball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 08, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for your kind words. We are so happy to hear that we were able to get you in and out of the service department so quickly, because we know it can be hugely inconvenient to have a vehicle serviced. We look forward to working with you in the future, so if you haven't already, be sure to find us on Facebook and Twitter for upcoming service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 04, 2012

The service is outstanding! Everyone is so accommodating to ensure that not only everything is completed to my satisfaction but that it is completed timely. Carriage Kia has raised the bar on Customer Servi More

by Kathryn30041
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
May 07, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you so much for this short and sweet review. We strive to provide each and every one of our customers with an exemplary service experience, and we are so pleased to hear that we provided you with just that. Don't forget to check us out on Facebook and Twitter for service specials and the latest industry news. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 02, 2012

Our New 2012 Kia Soul had a flat tire, from construction debree. We used the roadside assistance program, and literally within the hour, the car was at the Kia service center and the tire was repaired alon More

by ZeekBaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2012 -

Jim Shorkey Kia Gainesville responded

We appreciate your praises! It's nice to hear that we were able to help you out in a time of need, and get you back on the road quickly! Thank you again for your kind words and we look forward to your next visit. Be sure to find us on Facebook and Twitter to stay up-to-date on our latest news and special offers. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 02, 2012

I asked for a tire rotation but was informed that I wasn't due for one. Most places would have done it just to change me extra. I appreciated the honesty! More

by adrobe0246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2012 -

Jim Shorkey Kia Gainesville responded

Thank you for taking the time to share this! 100% customer satisfaction is our goal, and we strive to achieve this by giving friendly service and not pressuring our customers. If there is anything else we can do for you, feel free to give us a call or swing by! Be sure to check us out on Facebook and Twitter to get exclusive deals and promotions. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

May 02, 2012

Wheel barrings went out on my Kia. Carriage Kia got me in and out quickly and I was very satisfied with thier work. Staff is always friendly and a pleasure to do business with More

by kadams5151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure of service dept names that helped me
May 03, 2012 -

Jim Shorkey Kia Gainesville responded

Thanks for sharing your experience with our dealership! It is gratifying to hear from our repeat customers. We appreciate your continued patronage, and we look forward to doing business with you again. Like and follow us on Facebook and Twitter to stay in the loop with what's going on at Carriage Kia! Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

April 30, 2012

My service appointment was handled quickly and efficient. They responded to my concerns and took care of them. They even noticed a problem I was unaware of and cared for it. More

by cwside
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
May 01, 2012 -

Jim Shorkey Kia Gainesville responded

We appreciate the great feedback! We are glad to hear our team was able to get you in, out and back on the road in a timely matter. If you ever need anything, please don't hesitate to contact us! Also, be sure to follow us on Twitter and Facebook for our latest service specials. Stephanie Jakobsen Customer Relations Manager Carriage Automotive Group 770.532.6335 Main 678.717.0338 Direct sjakobsen@carriageautogroup.com

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